Vikash Kumar

Operations Associate

Bengaluru, Karnataka, India12 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in optimizing operational efficiency.
  • Strong background in troubleshooting and database management.
  • Experience in leading cross-functional teams and projects.
Stackforce AI infers this person is a SaaS professional with strong expertise in operational efficiency and troubleshooting.

Contact

LinkedIn

Skills

Core Skills

DatabasesBusiness AnalysisSoftware Development

Other Skills

AlgorithmsAnalyticsBusiness DevelopmentBusiness IntelligenceCC#C++CRMComputer ScienceCore JavaCustomer Relationship Management (CRM)HTMLJavaJavaScriptLinux

About

working

Experience

Capillary technologies

9 roles

Software Implementation Analyst

Jul 2025 – Present · 8 mos

Executive Incident Manager

Promoted

Mar 2022 – Aug 2022 · 5 mos

  • Enhanced operational efficiency by optimizing delivery routes, negotiating client pricing, and
  • implementing telecom regulations to improve service delivery.
  • Spearheaded vendor integrations across multiple regions, streamlined purchasing processes, and
  • reduced integration timelines through innovative compatibility frameworks.
  • Collaborated across teams to onboard communication channels, develop dashboards for
  • performance monitoring, and automate processes, reducing breakdowns and enhancing platform
  • reliability.
  • Strengthened client relationships by improving SLA adherence and NPS scores, while generating
  • comprehensive SOPs to support training and scalability.
  • Monitoring daily traffic in diff type of communication channel from the Gateway respective - SMS, EMail, Whatsapp, E.T.C
Business AnalysisSoftware Development

Software Quality Engineer-I

Jul 2021 – Feb 2022 · 7 mos

  • working on testing products on quality for customer use.
DatabasesTroubleshooting

Escalation Engineer

Feb 2019 – Jul 2025 · 6 yrs 5 mos

  • work with Engineering team and handling global support team.
DatabasesTroubleshooting

AI Project Implementation Team Lead & Global

Feb 2017 – Jun 2021 · 4 yrs 4 mos

Troubleshooting

Delivery Engineer

Apr 2016 – Jan 2017 · 9 mos

Troubleshooting

Team Lead & MIS Support

Apr 2014 – Mar 2015 · 11 mos

Troubleshooting

Technical Support

May 2013 – Mar 2014 · 10 mos

Troubleshooting

Opeartion Excutive

Apr 2012 – Apr 2013 · 1 yr

Troubleshooting

Microhard services private ltd

System Engineer

Jan 2012 – Mar 2012 · 2 mos · Bangalore, India

Education

NTTF (Nettur Technical Training Foundation)

Diploma in IT — Information Technology

Jan 2009 – Jan 2012

Sikkim Manipal University - Distance Education

Bachelor's degree

Jan 2009 – Jan 2012

Sahid Ramanand High School, Lakhna,Patna

High School

Jan 1998 – Jan 2004

Stackforce found 100+ more professionals with Databases & Business Analysis

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