May 2021 – Mar 2022 · 10 mos

• Overseeing end-to-end engineering delivery for redBus India, managing multiple B2C backend platform teams responsible for customer experience, personalization, and transaction reliability. Spearheading the User Persona and Preferences charter to enable data-driven insights, intelligent recommendations, and improved retention through scalable system design.

May 2020 – Apr 2021 · 11 mos

• Responsible for the functioning of multiple B2C Teams.
• ATOM- Central API Platform and Micro Services surrounding the same.
• Few of the micro services include UGC, Promotions, Notifications.
• Designed and lead the implementation of
• Booking funnel business flows and transaction flows.
• Lighting fast Search listing with the advanced programming techniques with minimal TTFB to come down from anywhere between 1sec-5 secs to 100ms-700ms.
• Ratings, Reviews, Multi Media ratings, NPS, Review Classification for UGC.
• User Management, User Preferences, Referrals and One touch booking. User Authorization using JWTs.
• Wallets, Offers, Cashbacks, Unique promo codes.
• Logging platform using rabbit mq logging 15 million to 20 million log data on logging server( Mongo DB)
• SMS, Whatsapp and Email Notifications with improved delivery rates and retry mechanisms.
• Extensive utilization of NGNIX

May 2018 – May 2020 · 2 yrs

• Payments- Payments as a service.
• Specialized in Success Rates optimizations and overcoming refund impediments.
• PCI compliance and Security POC.
• Have lead the integration with multiple Payment Gateways including
• PayU,AmazonPay,Paytm,BillDesk,MolPay[SEA].PayULatam.DOKU/PagoEffectivo Offline Payments.LazyPay.
• CRM & SalesForce:
• Designed multiple reports and workflows on Salesforce.
• Connecting Telephone lines/Chats on Salesforce for customer support agents.
• Data optimization through constant schedulers.
• Better user service for failed transactions.
• Connecting customers from WhatsApp to Customer support agents with SalesForce &Live Agent.
• Customer Experience, AI, ML.
• Design/Build Whatsapp for business reply automation, using Dialog flow, Amazon Lex and intent resolution across multiple geos and languages.
• Self help version of whats app with inbuilt chat application on apps.
• Whats app group chats for co-travelers on bus.
• IVR Flows for automated replies over call. plugging Czentrix, Exotel,Ameyo for various workflows.

May 2016 – May 2018 · 2 yrs

• Building Micro services for the entire B2C backend and other auxiliary services. shift from a monolith to micro services and legacy Microsoft based technologies to open source technologies.

Jun 2015 – May 2016 · 11 mos

• Contribution to Mobile backend systems on rest api built on WCF and WEB APIs

Jan 2014 – May 2015 · 1 yr 4 mos

• Understand various domains like insurance and banking compliance
• and provide solutions to improve the quality while easing out the daily
• activities of the clients.
• Act as a bridge between clients and core team at Accenture.
• Work as a core developer to build various applications.
• Communication compliance is major part of Goldman Sachs and
• Accenture is providing the support to the clients on the applications
• used for compliance monitoring.
• Clients use a 3rd party package which basically handles monitoring
• and triggering of compliance events. We as a team provided support
• and maintain this package along with other applications built by the
• firm to handle more than 20 reports built on Asp.Net and Console
• applications generating excel reports on a scheduled basis.
• Working with active directory using directory services libraries.
• Working with Microsoft exchange using Outlook com object,
• Redemption library and exchange web services.
• Customization of third party tool.
• Working in Compliance enterprise project which involves
• development of applications for compliance enterprise’s ECommunications
• domain.
• Performance tuning of relationship risk rating entity of the firm.
• Working on major oracle DB packages to handle various policy based
• segregation of data.

Aug 2010 – Dec 2014 · 4 yrs 4 mos

• Asprea is a company which manages the property claims for Aviva.
• Asprea has a set of 18 applications to support their functionality.
• Accenture took over support from Carillion for these applications
• which were divided into Infrastructure support and application
• support.
• The client replaced the existing legacy systems with a cloud based
• system. Accenture was involved in providing integration solution
• between the new system and few systems which were retained in the
• legacy estate. This integration layer involves WCF and SSIS solutions
• which were designed and built by Accenture.
• Worked at client location in Shieffield,UK for 6 months providing
• onshore support.
• Worked as a significant analyst in the AD work required for the
• integration solutions designed by Accenture.
• Worked on the Analyze, Design documents for these solutions.
• Provided suggestions to Client technical architect and constantly
• interacting with him to come up with efficient solutions.
• Involved in requirement gathering, designing, and implementation of
• major enhancements.
• Contributed prominently in building many SSIS package and
• maintaining few others.
• Created SQL Stored procedures, triggers, views for enhancement
• work.
• Involved in performance monitoring and improvements utilizing
• various profilers.
• Involved in analysis of code utilizing C# classes, ADO.NET, web
• services, view states, session states, XML etc.