Gatik Vij — CEO
I help forward-thinking businesses reimagine how they grow, support, and operate—by aligning digital transformation with real-world results. As Chief Customer Officer at ZOUMA Consulting Services, I oversee a diverse portfolio of strategic initiatives across digital experience, business intelligence, customer support transformation, and SaaS product development. I work closely with C-level and departmental leaders—guiding them through complex transformation journeys while maintaining delivery quality, stakeholder alignment, and long-term scalability. While I’ve led major programs in CPG, Consumer Electronics, FMCG, and Last-Mile Logistics, my engagements span a broad range of sectors—from healthcare and real estate to professional services and retail. What ties them together is a common goal: to simplify operations, unlock performance, and drive outcome-led change. WHAT I BRING TO THE TABLE Governance of multi-region transformation programs, ensuring accountability, quality, and measurable ROI Strategic account expansion—building deep, trust-based relationships that unlock sustained value End-to-end development of digital products, including a last-mile logistics platform designed to eliminate manual bottlenecks and scale operational efficiency Offshore delivery enablement—designing and scaling high-performance teams in India and the Philippines, delivering up to 50% cost savings while maintaining 24/7 continuity IMPACT DELIVERED Consolidated five fragmented back offices into a unified, data-driven command center for a global CPG major—enabling faster decisions and sharper visibility Led AI-powered customer support deployment for a logistics platform—reducing first-response time by 60% and improving SLA compliance Built a predictive BI framework for a consumer electronics brand—supporting dynamic, channel-level demand planning across three markets Enabled a mid-sized D2C brand to scale offshore CRM and support teams in under 60 days, while cutting overhead by over 40% WHAT CLIENTS VALUE My ability to translate business challenges into scalable, tech-enabled solutions A delivery style that prioritizes both speed and structure—driving results without compromising quality A partner mindset—proactive, collaborative, and grounded in execution If your organization is exploring transformation—whether through automation, offshore delivery, or smarter operations—I’d be happy to share what’s working across industries and how we’re enabling it at ZOUMA globally
Stackforce AI infers this person is a strategic leader in digital transformation and business intelligence across multiple industries.
Location: Delhi, India
Experience: 10 yrs 9 mos
Skills
- Digital Transformation
- Leadership
- Business Intelligence (bi)
- Project Management
Career Highlights
- Led AI-powered customer support deployment.
- Consolidated back offices into a unified command center.
- Enabled rapid offshore team scaling with significant cost savings.
Work Experience
ZOUMA
Chief Customer Officer (2 yrs 2 mos)
Self-employed
Independent Consultant (1 yr 5 mos)
CRG Solutions Pvt. Ltd
Practice Head - Data Visualization (1 yr 2 mos)
Regional Manager (1 yr)
Analytics Manager (11 mos)
Lead BI Consultant (1 yr 11 mos)
BI Consultant (2 yrs 2 mos)
BI Consultant (3 mos)
Education
Bachelor of Technology (B.Tech.) at Maharshi Dayanand University
