S

Sangharsh Bhondekar

Associate Consultant

Hyderabad, Telangana, India9 yrs 4 mos experience
Highly StableAI Enabled

Key Highlights

  • Established BPS division generating over USD $10Mn.
  • Managed strategic projects in Gen AI and Blockchain.
  • Secured leadership positions with top industry analysts.
Stackforce AI infers this person is a B2B Business Strategy Consultant with expertise in Emerging Technologies.

Contact

Skills

Core Skills

Business Process Outsourcing (bpo)Emerging TechnologiesBusiness Process Improvement

Other Skills

Artificial Intelligence (AI)AutoCADAutomationBlockchainBloggingBusiness DevelopmentCustomer SuccessData AnalysisEngineeringEntrepreneurshipGBSGCCGen AIGenerative AIITIL Certified

About

Driven and Result oriented Business Strategy Consultant with a decade plus experience in business strategy consulting, account management, business communication and executing Go To Market strategies. Part of the prestigious Global Leadership Cadre (GLC) program, I established Tech Mahindra's Business Process Services (BPO / GBS) arm in Middle East. As part of the journey, helped CXOs of 25+ global enterprises to strategize and outsource their digitization and customer experience operations and led an annuity P&L of USD $10Mn+. I also manage strategic projects across Gen AI, Blockchain, Immersive tech and Metaverse service lines. The projects are both inhouse IP development and innovation Proof of Concept (POCs) for our large enterprise clients. Areas of expertise - • Business Process Outsourcing (BPO / GBS) – Customer care contact center, Finance and Accounting, Supply chain and procurement • Emerging Technologies - Gen AI / Metaverse / Blockchain / Tokenization • Robotic Process Automation (RPA) / AI / ML • Business Development and As a Service delivery Models • Analyst Relations - Gartner, Avasant, IDC and Forrester • Alliances and startup partner management - AWS, Google and niche technology partners in Blockchain / Metaverse / Tokenization • Event Management and Thought Leadership - Author whitepaper and lead brand showcase in Global events like GITEX and Future Blockchain Summit If you are a business leader and want to explore more on how emerging technologies can help your enterprise, we can connect on sangharsh.bhondekar@techmahindra.com Skills: BPS, GBS, BPO, GenAI, LLM, Metaverse, Blockchain, Sales, Business Development, Account Management, Negotiation, Team Management, BID Management. All posts / articles / comments are personal views.

Experience

Zinnov

Engagement Manager, GCC Consultant

Dec 2024Present · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

Tech mahindra

Senior Manager – GCC / GBS / BPO and Emerging Technologies (Business Strategy Consultant)

Apr 2017Dec 2024 · 7 yrs 8 mos · Dubai, United Arab Emirates · On-site

  • Pioneered the strategy and establishment of company's Annuity USD $10Mn+ Business Process Services (BPS) division in Middle East, led engagement with 10+ strategic enterprise BPO clients in telecom, retail, banking, real estate, and public sector
  • Won 20+ multiyear business process outsourcing (BPO) and digitization projects in areas of customer experience, finance, procurement, RPA, data analytics, digital landscape optimization and omnichannel
  • Won and program managed 600+ FTEs multiyear large deal customer support and Enterprise Back-office deal for a leading Telco in Qatar across service lines of inbound, outbound, chat, RPA, telesales and retention
  • Lead Business and corporate service line development for Gen AI, Blockchain, Analytics and Metaverse emerging technology portfolio capabilities and manage annuity P&L of $5Mn+ across strategic accounts
  • Won and managed 10+ emerging technology projects for named enterprises across industry verticals of Telecom, Media Entertainment, Retail, Public Sector and Banking
  • Secured 3+ Leadership quadrant position for emerging tech competency, managed analyst relations with leading analyst like Gartner, IDC, Avasant and Forrester by regular briefing and market benchmarking sessions
  • Led teams of more than 10+ delivery and support units in developing corporate growth strategy and enterprise digitization solutions to formulate outcome based commercial models and Global Business Services (GBS) across nearshore and offshore delivery locations
  • Coached global solutioning, pricing and contract management teams in developing digitization roadmap and deal strategy for enterprise clients to enable total cost of operation reduction in upwards of 20-30%
  • Spearheaded technology partner management with 10+ leading digital platform companies and chartered insights and joint go to market plans for winning net new accounts
Business Process Outsourcing (BPO)GCCGBSArtificial Intelligence (AI)MetaverseShared Services+1

Vodafone

MBA Summer Intern

Apr 2016May 2016 · 1 mo · Mumbai Metropolitan Region

  • Worked with B2B business process teams to analyse the B2B billing process and propose a roadmap to avoid revenue leakages.
  • Achievements:
  • Analyzed 15,000+ B2B connection links of Mumbai circle and identified key issues leading to
  • revenue leakages worth Rs. 85+ lakh per annum
  • Developed a team wise roadmap to clear the current billing issues in a period of 6 months

T.i.m.e. (triumphant institute of managment education)

Faculty

Jan 2015Jun 2015 · 5 mos · Mumbai Metropolitan Region

  • Conducted 200+ sessions for Math, Data Interpretation skills and Logical Reasoning
  • Counseled students for competitive exams like CAT, CMAT, CET and BANK PO
  • Mentored 60 students to help them get admission in top ten business schools of India

Tata consultancy services

Assistant System Engineer

Mar 2014Aug 2014 · 5 mos · Greater Bengaluru Area

  • Designed locomotive components on Unigraphics for Electro-Motive Diesel company
  • Awarded recognition for the best outgoing trainee award among 45 trainees
  • Blueprinted an alternative design for hybrid handlooms to improve output efficiency of production
  • Elected as a Group Representative for a batch of 45 trainees during the training phase

Education

Jamnalal Bajaj Institute of Management Studies (JBIMS)

Master of Business Administration (M.B.A.) — Marketing

Savitribai Phule Pune University

Bachelor of Engineering - BE — Mechanical Engineering

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