Pradeep Garudadri Venkata

Director of Engineering

Hyderabad, Telangana, India19 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led automation initiatives reducing support demand by 80%
Achieved Black Belt Certification in process improvement
Managed global teams to optimize customer support operations

Stackforce AI infers this person is a SaaS expert with a strong focus on customer success and operational excellence.

Contact

Skills

Core Skills

Product ManagementCustomer SatisfactionTeam LeadershipProduct DevelopmentBusiness Process DesignBusiness Analytics

Other Skills

Anti-Money LaunderingBudgetary ResponsibilitiesBusiness Case PreparationBusiness StrategyC-LevelCapacity Planning & Forecasting ModelingCoachingCommunicationCustomer Service ManagementCustomer SupportDelivery OperationsDriving ResultsEmbraces ChangeEmotional IntelligenceExceeding Customer Expectations

About

Advancing innovation in customer success and product adoption. Enjoy building and managing high-performing teams and complex global programs. Responsible for P&L for a business unit, and managing exec stakeholders. Specialties: PMP, Process Improvement using Six Sigma (Black Belt Certified), Project Management, Business Analytics, Capacity Planning & Forecasting Modeling, Statistical & Data Analysis

Experience

Google

5 roles

Director, gTech

Promoted

Apr 2025 – Present · 11 mos

Lead - Operations, Content, Tools and Quality

Jun 2017 – Aug 2018 · 1 yr 2 mos

Launched Support Operations for GPay India, through a team of 10 FTEs.
Lead a team of Training, Quality, Tools and Knowledge Management program managers for gTech Consumers - APAC.

People ManagementCustomer SatisfactionKey Performance IndicatorsEmotional IntelligenceProduct AdoptionTeam Leadership+27

Program Manager: Quality & Consumer Operations

Jan 2016 – May 2017 · 1 yr 4 mos

Responsible for managing the quality function for 1:1 consumer support
Lead a global team of quality program managers

People ManagementCustomer SatisfactionProduct DevelopmentKey Performance IndicatorsEmotional IntelligenceProduct Adoption+19

Head of Support Strategy

Promoted

Oct 2014 – Jun 2025 · 10 yrs 8 mos

Spearheaded technology initiatives to automate support contacts for Google Pay, reducing demand by 80%.
Engineered new team structure and support strategy, achieving key performance milestones.
Optimized support operations, saving $XM in annual costs.
Defined NBU/NIU support vision, and helped develop NIU-friendly Help Platforms, resulting in a prioritized feature list impacting 7.5B annual Help visits. Awarded a Google-wide award.

People ManagementCustomer SatisfactionProduct DevelopmentKey Performance IndicatorsEmotional IntelligenceProduct Adoption+28

Program Manager

Oct 2014 – Jan 2016 · 1 yr 3 mos

- Defined and implemented a large scale quality program supporting 7 Google products

People ManagementCustomer SatisfactionKey Performance IndicatorsProduct AdoptionBusiness AnalyticsTeam Culture+7

Bank of america

3 roles

VP; Process Design Consultant

Feb 2012 – Oct 2014 · 2 yrs 8 mos

a. Identified & reduced $3.2 million in operational risk by establishing a process to file investor claims in a timely fashion and improve existing claims process for modified loans. The project involved working with cross functional teams such as legal counsel, product strategy, operations and risk partners
b. Coached & managed 4 Green Belt Projects
c. Analyzed fee transactions in mortgage servicing, reduce risk and improve processes.
d. Managed complex data projects and delivered high quality analyses to senior leaders in support of strategic decision making.
e. Created new processes/controls and improve existing processes to mitigate risks and meet new regulations mandated by the OCC Consent Order
f. Served as the testing manager in implementing regulatory requirements as part of the OCC Consent Order.

Customer SatisfactionProduct DevelopmentKey Performance IndicatorsEmotional IntelligenceTeam CultureEmbraces Change+12

VP; Process Design Consultant

Promoted

Oct 2009 – Feb 2012 · 2 yrs 4 mos

a. Achieved Black Belt Certification for reducing risk in Vendor Management Processes.
b. Analyzed, implemented and update data related processes by utilizing Six Sigma methodologies/process improvement models and techniques.
c. Design and develop reporting solutions for LOB Executives/Leaders.
d. Capacity planning and forecasting Modeling for critical LOB functions. . Introduced SAS modeling to the team and created regression models to forecast volumes.
e. Drove workflow automation and improve reporting through creative/self-funded solutions and saved at least 20,000 sheets of paper, a year and saved several productive hours for 14 FTE.

Key Performance IndicatorsEmotional IntelligenceBusiness AnalyticsEmbraces ChangeDriving ResultsCommunication+2

VP; Mkt Information Consultant

Feb 2008 – Oct 2009 · 1 yr 8 mos

a. Achieved Green Belt certification for improving the eCom deposit application process & approval rate.
b. Applied Six Sigma methodology to drive quality and improve processes.
c. Employed sophisticated analytic methodologies to help the business identify, track, measure and refine opportunities
d. Database development using SQL and MS Access
e. Engaging with cross functional LOBs, technology partners and third party vendors when required.

Customer SatisfactionKey Performance IndicatorsBusiness AnalyticsEmbraces ChangeDriving ResultsAnti-Money Laundering+6

Ajilon consulting

Programmer Analyst

May 2006 – Feb 2008 · 1 yr 9 mos

a. Analysis, reporting and project management
b. Database and web reporting application development
c. Create BRDs, High level and low level design documents
d. Providing technical guidance to other team members
e. Collaborate with offshore programmers to coordinate delivery of software application

Business AnalyticsExceeding Customer ExpectationsBusiness Process Design