S

Sandhya Kapoor

CEO

United States20 yrs 10 mos experience
Highly StableAI Enabled

Key Highlights

  • Led AI-driven innovation at Flipkart.
  • Reduced fraud losses significantly at PayPal.
  • Orchestrated large engineering teams across global platforms.
Stackforce AI infers this person is a Fintech and E-commerce technology leader with expertise in AI, cloud computing, and risk management.

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Skills

Core Skills

Cloud ComputingAi/ml IntegrationRisk ManagementData Engineering

Other Skills

AI-driven InnovationAI/MLAPI DevelopmentAgile MethodologiesAmazon Web Services (AWS)Apache KafkaApache SparkArchitectureArchitecturesAzureBriefsBusiness AnalysisBusiness IntelligenceBusiness ProcessBusiness Process Management

About

At Flipkart, I lead the organization’s efforts to build and maintain a modern, efficient infrastructure spanning data center and cloud operations, platform services (including our data stack), and site reliability engineering. I also serve as an anchor leader on the Engineering Council and play a key role in advancing the Tech Excellence charter. With a deep passion for AI-driven innovation, I focus on integrating cutting-edge AI and machine learning technologies into Flipkart’s core platforms to enhance scalability, efficiency, and user experience. I aim to drive automation, predictive intelligence, and operational excellence across our engineering ecosystem, shaping Flipkart’s future as a technology-driven marketplace I am passionate about developing products, managing large P&Ls, and leading global teams. As a practical advisor on scaling growth and transformation in fast-changing industries, I have deep expertise in sustainability & renewable energy, insurance, supply chain, logistics and operations, consumer e-commerce, fintech while leveraging my experiences in Generative AI, Machine Learning, Cloud services, Infrastructure as a Service(IaaS) and Platform as a Service(PaaS). In my previous role as Vice President for Risk Engineering at PayPal, I lead a large organization around the world and own the core risk systems for Payments, Crypto, Onboarding, Credit, Disputes, Collections and Analytics Data Services. I was recruited to PayPal in 2023 following 6 years at Meta, where I held leadership positions inside Data & AI Infrastructure Organization. Before moving to Meta in 2017, I played key strategic and operational roles in transforming IBM’s cloud computing unit. I started my career at IBM as a software development engineer in the cutting-edge Distributed Computing Environment (DCE), rose rapidly into senior management, and oversaw the creation of IBM Watson Natural Language Processing. I also redesigned and scaled the IBM Watson Health cloud offerings . In my many roles at IBM, I was deeply engaged in Cloud strategy and execution. I am an Executive in Residence at the McCombs School of Business, University of Austin, Texas, where I mentor mid-career professionals looking to move into the technology industry. I serve on the board of UdayanCare, USA Chapter, a nonprofit that promotes a nurturing home and excellent education for every orphaned and abandoned child in India. I provide an opportunity for higher education for every young adult, and especially young women, in India.

Experience

Flipkart

Senior Vice President

Nov 2024Present · 1 yr 4 mos · India · On-site

  • As Senior Vice President and Head of the Central Platform Organization (CPG) at Flipkart, I lead the strategic vision and execution of Flipkart's core technology infrastructure, ensuring scalability, efficiency, and innovation across our platform. Reporting directly to the Group CTO, I oversee world-class engineering team responsible for:
  • Al-led Innovation - Integrating cutting-edge Al and machine learning technologies into Flipkart's core platforms to enhance scalability, efficiency, and user experience.
  • Cloud & Data Center Operations - Driving a hybrid cloud and next-gen data center strategy to enhance reliability, performance, and cost optimization.
  • Platform Services & Data Stack - Modernizing Flipkart's data architecture, real-time analytics,
  • and Al-driven automation to power business growth.
  • Site Reliability Engineering (SRE) - Building robust SRE and DevOps frameworks to ensure system resilience, rapid deployment, and high availability.
  • Key Responsibilities:
  • Al-Driven Technology Leadership - Spearheading Al/ML-powered operational intelligence, predictive analytics, and automation to enhance Flipkart's platform efficiency and improve customer experience.
  • Scalability & Performance Optimization - Implementing cloud-native architectures and microservices to enable high-scale operations during peak e-commerce events like The Big Billion Days. I
  • Tech Excellence & Innovation - Serving as an anchor leader on the Engineering Council, driving best practices, engineering excellence, and cutting-edge technology adoption across Flipkart's tech organization.
  • Security & Risk Management - Strengthening Flipkart's infrastructure by implementing advanced risk evaluation models, Al-based fraud detection, and real-time compliance frameworks.
  • Talent Development & Inclusion - Building and mentoring a high-performing engineering team, fostering a culture of innovation, collaboration, and diversity in tech.
AI-driven InnovationCloud & Data Center OperationsPlatform Services & Data StackSite Reliability Engineering (SRE)Scalability & Performance OptimizationSecurity & Risk Management+3

Paypal

VP of Technology

Jul 2023Nov 2024 · 1 yr 4 mos · San Jose, California, United States · Remote

  • Direct a 800-person engineering organization across US and India locations to deliver Gen AI-based Risk Evaluation Platforms across payments, checkout experiences, credit products, disputes, collections, onboarding of new users, as well as SMBs and large merchants.
  • Conceptualized and implemented a methodology for real-time risk evaluation and continuous scoring of user journeys across all products, including PayPal, Venmo, Braintree, Xoom, Zettle and others, resolving scale challenges with increasing fraud loss at PayPal Inc.
  • Key Accomplishments
  • o Reduced fraud losses significantly by utilizing ML models, including GenAI, to score risk dynamically and rapidly in real time, revolutionizing fraud detection at PayPal.
  • o Streamlined the Risk Engineering organization at PayPal, leading a domain decomposition effort across a 800+ employee organization, enhancing efficiency and transparency.
  • o Restructured the organization to efficiently decompose functions and enhance transparency.
  • o Decreased operational costs significantly by establishing a charter at the SVP Organizational level to align functional teams with each VP, improving synergies.
Gen AI-based Risk EvaluationReal-time Risk EvaluationFraud DetectionOperational EfficiencyRisk ManagementAI/ML Integration

Meta

Senior Director of Engineering

Jan 2017Apr 2022 · 5 yrs 3 mos · Menlo Park, California, United States · On-site

  • Orchestrated a 500-person organization with teams based in the US, London, and Israel, overseeing compliance regulations and risk evaluations for real-time screening of payment transactions across Facebook platforms.
  • Adhered to individualized country regulations across the globe for data residency, deploying and real time risk and compliance evaluation on payment transactions.
  • Key Accomplishments
  • o Guided a 350-member team in developing Real-Time Gateway software globally, enabling continuous scoring and real-time risk evaluation of payment transactions across platforms.
  • o Drove ad revenue growth of 25%+ YoY by developing key data analytics engines, including Presto, Apache Spark, and stream processing engine.
  • o Reduced fraud losses by 25% across key platforms by ensuring compliance with GDPR and CPRA regulations for payment transactions globally.
Compliance RegulationsRisk EvaluationsData Analytics EnginesData EngineeringRisk Management

Ibm

3 roles

Director & Senior Technical Staff Member, Watson Cloud Platform

Promoted

Apr 2011Dec 2016 · 5 yrs 8 mos

  • Managed a geographically dispersed teams in the design, development, and delivery of Watson Natural Language Processing APIs on IBM's Public Cloud.
  • Coordinated a 600+ member cross-functional team in the design, development, testing, and delivery of a state-of-the-art healthcare cloud platform, ensuring compliance with Global Laboratory Practices (GLP) and HIPAA.
  • Key Accomplishments
  • o Promoted Watson NLP APIs on IBM Cloud and Bluemix, collaborating with Java champions worldwide; presented at international conferences to showcase project successes.
  • o Drove profitability for IBM, Teva, Novo Nordisk and Celgene with Watson Health Cloud solutions.
Watson Natural Language ProcessingHealthcare Cloud PlatformGlobal Laboratory Practices ComplianceCloud ComputingAI/ML Integration

Senior Principal Engineer, Machine Learning & Data Analytics

Promoted

Jan 2007Mar 2011 · 4 yrs 2 mos

Release Engineer & Stack Architect, WebSphere Application Server

Jan 2003Jan 2006 · 3 yrs · Austin, Texas Metropolitan Area · On-site

  • Led Development and Release Engineering. Led strategy positions with companies namely Bank of America, Federal Reserve Bank, eBay and more.

Education

University of Michigan

Masters — Computer Science

IIT, Roorkee

Bachelor — Electronics and Communication Engineering

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