Rajib Saha

CEO

Bengaluru, Karnataka, India26 yrs 3 mos experience

Key Highlights

  • 20+ years in strategy and operations leadership.
  • Expert in transforming talent organizations and supply chains.
  • Co-founded a successful e-commerce marketplace.
Stackforce AI infers this person is a seasoned leader in E-commerce and SaaS with extensive program management expertise.

Contact

Skills

Core Skills

Program ManagementSaasTalent AcquisitionOrganizational DevelopmentE-commerceProduct ManagementSupply Chain OperationsCustomer Experience ManagementStrategic PlanningBusiness OperationsBusiness StrategyProduct DevelopmentOperations ManagementProject ManagementErp Implementation

Other Skills

Agile MethodologiesBusiness IntelligenceCRMCloud ComputingMobile ApplicationsNew Product ReleaseRisk ManagementSoftware DevelopmentSupply Chain ManagementTeam Leadership

About

With over 20 years of experience in strategy and operations across e-commerce and SaaS domains, I am a seasoned leader who obsesses about delivering delightful solutions for customers. I have a post-graduate diploma in innovation and design thinking from MIT Sloan and a GMITE from IIM Bangalore. My career spans four phases: co-founding and growing YouKraft, an e-commerce marketplace for construction and interior materials; leading supply chain operations and strategic initiatives at Flipkart, India's largest online retailer; working in global tech companies like Intuit, Oracle, Yahoo, and Sun Microsystems; and starting my journey with Tata Consultancy Services in the US and Germany. In each phase, I have built high-performing, diverse, and inclusive teams, launched new categories and businesses, improved customer experience and NPS, and executed complex and transformative projects at scale. I lead by empathy and roll up my sleeves when the situation demands. I am passionate about solving customer problems using first principles and design thinking approaches. I am always looking for new opportunities to leverage my expertise and learn from others in the e-commerce and SaaS space.

Experience

Salesforce

Director, Engineering Programs & Operations

Feb 2024Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

  • Leading the Product & Technology S2E charter for Mulesoft
Program ManagementSoftware DevelopmentCloud ComputingSaaS

Ola electric

Group Head - Talent Acquisition

Nov 2022Aug 2023 · 9 mos · Greater Bengaluru Area · On-site

  • An experimental short term role, led a team of 50+ strong recruiters and transformed the Talent Organisation from being a reactive org to a proactive org - by actively working with Business Leaders and HRBP's in defining the org structure and budgets.
  • Notable achievements -
  • Successfully hired global talent to fill in critical CXO positions across the four companies
  • Ramped up the sales team to deliver 500 experience centres in 5 months
  • Built out the initial team for Car & Motorbikes
  • Built the Ola Cell Technology leadership team, in-house
  • Instrumental in expanding the AI charter at OLA by hiring the key leaders
Talent AcquisitionTeam LeadershipOrganizational Development

Youkraft

Co-Founder & Chief Operating Officer

Oct 2021Oct 2022 · 1 yr · Bangalore Urban, Karnataka, India

  • Youkraft was an entrepreneurial attempt to build an e-commerce marketplace for all materials used in the construction & interior industry. Aim was to help Small Builders, Retailers, Contractors, OEM's, Architects & Interior Designers by providing -
  • 1) Convenience (all materials at a single place & door step delivery)
  • 2) Transparent Pricing (eliminating hidden charges)
  • 3) Easy access to credit (runs on informal credit line with higher APR)
  • 4) Certified & Quality materials (fakes are very prevalent)
  • Youkraft raised $7M in seed funding in Sep 2021 & officially launched its web and mobile app (Android & iOS) on April 10, 2022. The platform had 300 brands and over 60K SKU's with 16k app installs.
  • Few things that I did -
  • Grew the team from 4 to 100 filling critical leadership positions
  • Brought the Technology in-house & defined the product strategy & roadmap
  • Set up the various functions (marketplace ops, catalog, CRM, Supply Chain etc)
  • Designed the Supply Chain by leveraging 3PL logistics partner for P2P deliveries
  • Worked with seller and buyer community for technology adoption
  • Developed the catalog from scratch as this industry was new to e-commerce
E-commerceProduct ManagementSupply Chain Management

Flipkart

2 roles

Senior Director, Supply Chain Operations (Control Tower)

Promoted

Jun 2019Sep 2021 · 2 yrs 3 mos

  • The charter of Control Tower was simple - keep the supply chain running 24/7 and protect Customer Experience (NPS) by keeping the Breach & Extent of Breach (of promise date of deliveries) minimal. Flipkart's supply chain network was massive - 50+ FC's & MH's, 2K+ vehicles ferrying goods, 1000+ First Mile pickup hubs and 2000+ Delivery Hubs, delivering 2M+ shipments per day and 50M in BBD across 22K pin codes.
  • The role needed E2E stitching across the Network Design, Assets, HR & Supply Planning for capacity orchestration, alternate network design, faster delivery, onboarding newer facilities, unclogging stressed facilities etc.
  • Notable achievements -
  • Orchestrated 2X scale up of supply chain during Covid to meet the rise in demand
  • Systematically brought down Breach to <2% and EOB to <1%
  • Devised and executed the strategy to process essential items during Covid as mandated by Indian Government
  • Returned 10M (non-essential) cancelled shipments to origin, resulting in savings of USD 100M
  • Improved speed of delivery by bringing down buffer in SLA's
  • Drove the integration of Myntra Supply Chain with Flipkart Supply Chain
Supply Chain OperationsCustomer Experience Management

Head - Technical Program Management

Apr 2016May 2019 · 3 yrs 1 mo

  • I spent my first 3 years in building the Strategy Planning & Execution vertical. I was responsible for working with the CEO and his Leadership Team (40+ SVPs/VPs from Category, Tech, Supply Chain, Finance) to build the 1-3 year strategy, derive the AOP & then execute the top 10 Strategic Bets.
  • Few of the key achievements were :
  • Created the framework for prioritising strategic technology initiatives - each initiative should either drive higher GMV or save Cost or Improve Customer Experience or all of the three and can be built in 1/2 quarters max
  • Created & Executed the playbook for 5 BBD's with minimal customer issues, doubling scale YoY
  • Orchestrated the launch of new categories - Grocery, Furniture, Private Labels
  • Managed launch of critical product features like Flash Sale, Product Exchange, GST compliance
  • Implemented OKR framework to drive Company goal setting and measurement
Program ManagementStrategic Planning

Commonfloor.com

Vice President & Head, Technical & Business Program Office

Apr 2015Mar 2016 · 11 mos · Bengaluru Area, India

  • Commonfloor.com offers home seekers, sellers and real estate professionals an extensive online real estate ecosystem. This ecosystem combines at a single stop:
  • 1. Exhaustive search options for both renting and buying property
  • 2. Easy to use analytics
  • 3. Apartment and locality reviews
  • 4. A comprehensive and verified data base of apartments across India
  • 5. Apartment community management tools
  • I managed the Business Program Office & Technical Program Office @ CommonFloor. Business Program Office drives the E2E planning & execution of the Strategic Business Priorities where as Technical Program Office drives the E2E product planning and releases.
Program ManagementBusiness Operations

Intuit

4 roles

Head, Technical Program Office, QuickBooks Desktop Ecosystem

Dec 2013Mar 2015 · 1 yr 3 mos

  • QuickBooks Desktop is Intuit’s flagship accounting software and is the core of the QuickBooks Desktop Ecosystem. The Desktop Ecosystem is a $1.3 Billion business for Intuit and the portfolio of products in the Ecosystem are Desktop Payroll, Payments Channel & Network, Point of Sale, Partner Platform Services, Data Analytics, Mobile Applications & Intuit Market Place.
  • I headed the Program Office for QuickBooks Desktop Ecosystem.
Program ManagementBusiness Strategy

Group Program Manager, Strategy & Operations

Aug 2012Nov 2013 · 1 yr 3 mos

  • At Intuit's IDC we constantly strive for creating an awesome work environment where our engineers can deliver the best-in-class solutions for our customers across the globe. The Strategy & Operations group has been setup to lead & execute the various IDC wide priorities which is in service towards making Intuit IDC "the best place to work" in India.
  • The group works closely with India Leadership team & FG's to ascertain the key items IDC needs to focus on and accordingly chalk out a 1-3 year strategy. Other than that, the group is also responsible for creating/reviewing new/existing op-mechs (like Global Engineering, QBR/QOR, Innovation & Cross BU Collaboration, Performance Management, Talent Reviews etc) that are needed to run IDC effectively. In other words the group works towards bridging the gap between vision and execution at Intuit's IDC.
Program ManagementProduct Development

Group Technical Program Manager, Global Engineering

Mar 2011Jul 2012 · 1 yr 4 mos

  • Intuit was fairly new to doing distributed software development across its global sites. The Global Engineering team was part of the CTO's office & was formed to accelerate the growth and maturity of global engagement models across the BU's at Intuit.
  • Managed the strategic efforts in the GE team and work with BU leaders on their 1-3 year business strategy to see how best we can leverage the India Development Center to deliver accelerated business outcomes for Intuit.
  • Also worked closely with Intuit's India Leadership team on various other IDC wide initiatives.
Program ManagementOperations Management

Technical Program Manager, Global Business Division

Jun 2009Mar 2011 · 1 yr 9 mos

  • Intuit in partnership with Nokia released a product called GoConnect for SMB's in India. This was Intuit's 2nd offering for the Indian market after Intuit Money Manager.
  • Was responsible for Program Managing GoConnect E2E and took it from the prototype stage all the way to the market. The product was EOLed in August of 2011.
Program ManagementProduct Development

Yahoo!

Technical Program Manager

Apr 2008May 2009 · 1 yr 1 mo

  • Worked as a Program Manager in the erstwhile Emerging Markets Division of Yahoo! Managed (end-to-end) the launch of Yahoo!’s social networking product SpotM in India & Brazil and the launch of Yahoo! services in Turkey.
  • Was part of the Emerging Markets Core Process Group @ Yahoo!. The charter for this group included streamlining processes across entire Emerging Markets for Engineering & Product, Define Engagement Models, Setup templates & artifacts. Also Program Managed Yahoo!'s Emerging Market Hiring/Recruitments.
Program ManagementProduct Management

Sun microsystems india pvt ltd

Technical Program Manager

May 2007Mar 2008 · 10 mos

  • Managed the launch of Sun Management Center 4.0. Sun Management Center provides in-depth monitoring and management capabilities for Sun enterprise servers.
Program ManagementProduct Management

Oracle

Project Management Consultant

Jul 2005Apr 2007 · 1 yr 9 mos

  • Was part of the team that set up the PMO for Oracle Consulting @ India. Intial stage saw the defining of the Project Management Framework & the relevant artifacts to support that framework. After that, managed projects for Printpack, Alcoa & Sun Microsystems. All these projects were implementation of ERP suite. Also successfully led the CAR key process area in CMMi Level 5 drive in Oracle, NAIO in 2006
Program ManagementProduct Management

Tata consultancy services

Technical Delivery Manager

Jul 1998Jun 2005 · 6 yrs 11 mos

  • Managed end-to-end delivery of projects for clients like SBC, Boeing, Deutsche Bank. Pretty much was on a client-facing role always and spent significant time working in US & Germany.
Project ManagementERP Implementation

Education

MIT Sloan School of Management

Post Graduate Diploma — Innovation & Design Thinking

Jan 2019Jan 2020

Indian Institute of Management Bangalore

GMITE — Exec MBA

Jan 2009Jan 2010

National Institute of Technology Silchar

BE — Computer Science & Engg

Jan 1994Jan 1998

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