Oct 2023 – Jul 2025 · 1 yr 9 mos

• Payment Acceptance and Experience (PAE) is an organization within Amazon Payments whose mission is to build the most trusted, intuitive, and accessible payment experience on earth. Responsible for managing technical organization that is distributed across 3 geographies (BLR, SEA, Vancouver). Managing an organization of 160+ technical team that consists of strong technical leadership with Sr. Managers, Principal Engineers, Principal TPMs with strong and able tech talent to build global solutions for payment acceptance. This global organization is responsible for a) Identify new innovations to accelerate the launch of Alternative Payment Methods in North America and Europe b) Leverage ML technologies to drive Payments vision c) Define the technical vision and architecture for future payment compliance requirements (e.g., EUMFA) d) Payment Expansions to new and established marketplaces.

Aug 2021 – Oct 2023 · 2 yrs 2 mos

• Leading Payment Services organization of 100+ team members that includes Sr. Managers, Architects, TPMs and SDEs. Responsible for developing core Payment Solutions for WW that is used by all businesses within Amazon. Responsible for launching new EU Payment Methods such as BLIK, PbBA, P24, Invoice and others. Responsible for developing talent and building Payment organization that can scale and meet business demands across different organizations within Amazon.

Feb 2017 – Aug 2021 · 4 yrs 6 mos

• Heading Amazon Prime India and responsible for Development, QA and TPM functions. Built the team almost from scratch. Led several architectures and solutions in Prime Acquisition, Payments and Retention areas. Partnered with cross-functional teams in Prime Video, Prime Music and others to ensure solutions are available and leveraged by partners as well
• Presented Prime execution strategy to India and WW Prime leadership teams on a quarterly basis and leveraged broader organization to accelerate solutions. Created several mechanisms that enabled transparency and speed of decision making
• Led the team to continue to keep morale high and enabled several tech initiatives and re-architectures that enabled team to continue to be future ready to support additional business use cases

Jun 2012 – Jan 2017 · 4 yrs 7 mos · Bangalore, India

• Managed multiple teams in Enterprise File Services organization and responsible for CIFS, NFS, Name Services, S3 Client Connectivity, in NetApp’s Clustered Data ONTAP product development.
• Built a high performing team in NetApp in Bangalore. Provided technical leadership and strategy enabling, resulting in increased contributions from engineers and Managers. Inducted several teams within my organization and took additional responsibilities based on business need which in turn provided opportunities for individuals to address their career need. Created opportunities for engineers to get more exposure to customer interaction through customer connect sessions, customer visits, Microsoft Tech Center visits and several other engagements
• Delivered several RESTful HTTP and NAS related functionality in Data ONTAP product related to several workloads in MS SQL, HyperV, ESXi, SAP Hana, AWS etc.,

Apr 2010 – May 2012 · 2 yrs 1 mo

• Lead a team of 40+ engineers in the areas of call processing, security, applications for Cisco Communication Manager (Call Manager) and BE3000 VoIP products

Nov 2008 – Mar 2010 · 1 yr 4 mos

• Managed media control team for Cisco Communication Manager (Call Manager) product.
• The Media Control component of the Unified Communications Manager is part of the Call Processing subsystem and
• sits between Call Control and the device layer. It is responsible for the following:
• Negotiate multimedia capabilities (audio, video, data) between end points devices
• Request media resources (e.g. transcoders, RSVP agents, DTMF relays, trusted relay points,
• IPv4/IPv6 translation) from the Media Resource Manager (MRM) component
• Establish multimedia-streaming channels directly between the devices

Sep 2005 – Oct 2008 · 3 yrs 1 mo

• Responsible for team that delivers JTAPI and TAPI APIs for call control feature set for Cisco Communication Manager (Call Manager). Knowledge in understanding and scoping of requirements in Telecom Software. Exposure to Change Management, Project Estimation and Planning. Lead multiple concurrent releases successfully. Managed team that is geographically distributed and delivered successfully

Mar 2000 – Aug 2005 · 5 yrs 5 mos

• CTI [Computer Telephony Integration] Engineer, responsible for delivering JTAPI [Java Telephony APIs] for Cisco Call Manager product. Developed features and APIs that are used by multiple products such as IP Contact Center Enterprise, Cisco Emergency Responder, Unity Connection, IPCC Express and several 3rd party applications such as Genesys, NICE and other products

Mar 1998 – Feb 2000 · 1 yr 11 mos · Greater Chicago Area