Deepak SINGH — Operations Associate

With over 13+ years of professional experience in enterprise IT services, I bring a strong managerial profile focused on problem management, service governance, and the strategic delivery of Cisco IPT and cloud-based communication services. Currently working with Orange Business Services, I lead initiatives that ensure service stability, operational excellence, and alignment between technology platforms and business objectives in complex, global environments. Cisco IPT forms a core part of my leadership responsibilities. From a managerial perspective, I oversee the availability, performance, and continuous improvement of unified communications services, ensuring they meet agreed service levels and support critical business operations. My role emphasizes governance, risk management, and long-term service planning rather than day-to-day technical execution, while maintaining a solid understanding of Cisco call control, voice services, and cloud-integrated network architectures. A key aspect of my role is leading end-to-end problem management processes aligned with ITIL best practices. I ensure recurring issues are addressed through structured root cause analysis, corrective action planning, and knowledge management. This approach has helped reduce service disruptions, improve resolution times, and strengthen customer confidence in Cisco IPT and cloud-enabled services. People leadership is central to my management style. I lead and mentor cross-functional teams, fostering accountability, collaboration, and continuous improvement. Through clear expectations, performance monitoring, and skills development, I enable teams to evolve into proactive service partners rather than reactive support units. Stakeholder and vendor management are integral to my responsibilities. I maintain regular engagement with customers, internal leadership, and technology partners to ensure transparency, effective escalation management, and alignment on service priorities. During major incidents, I provide calm leadership, coordinated response, and clear communication, followed by structured reviews to drive learning and improvement. Overall, my managerial approach combines strong domain knowledge of Cisco IPT and cloud networking with strategic thinking, governance, and people-focused leadership. I am committed to delivering resilient, high-quality IT services that support business continuity, enhance customer experience, and contribute to long-term organizational growth.

Stackforce AI infers this person is a seasoned leader in enterprise IT services with a focus on cloud communication and problem management.

Location: Gurgaon, Haryana, India

Experience: 14 yrs 6 mos