Oct 2013 – Jun 2018 · 4 yrs 8 mos · Miami-Fort Lauderdale Area

• Responsible for overall day-to-day operational performance for a value-added reseller of hardware, software, managed and cloud services. Provided both leadership and directed strategic support to multiple departments including direct report to the President and CEO.
• Manage, develop and implement marketing strategies to increase brand recognition against local and global competition.
• Initiate, project manage and assist in designing of in house Cisco Call Manager (CUCM) and contact center solution (CCX) for managed services and internal daily business usage.
• Initiate, project manage and assist in designing of in house SharePoint system.
• Initiate, project manage in the corporate relocation of the organization’s co-location facilities
• Implementing new and inventive ways to provide in depth interaction between our sales representatives, professional services department and our clients.
• Implement policies and procedures for all daily operational functions between accounting, sales and professional services teams.
• Implement and manage multi-million-dollar budgets for three companies simultaneously.
• Establish & maintain relationships with strategic vendors.
• Oversee daily management over all day-to-day operations and business decisions.
• Oversee and manage all sales, accounting and human resource functions.
• Fully implemented, designed and project managed automatic centralized purchasing department, increasing the operations team productivity by 90% and eliminating manual mistakes created by centralized purchasing team.
• Designed and fully implemented a customer portal for clientele to initiate service or sales requests.
• Provide project management to diversified clientele.
• Successfully project managed, implemented and completed Cisco Silver Partner Audit
• Full implementation of company employee handbook and new employee on-boarding process.

Sep 2008 – Oct 2013 · 5 yrs 1 mo · Miami-Fort Lauderdale Area

• Strategic Account Manager
• Provided strategic sales to diversified clientele in Commercial, Financial, Government & Education which includes:
• Obtained 110% of quota on first full year in sales
• Present best of breed technologies customer may not be aware of or have access to.
• Understanding clients’ needs to engage them properly with professional services team to fulfill service needs.
• Liaise between customer and vendors insuring that each stakeholder’s needs are met.
• Ensure that services delivered are in line with services as contracted.
• Assured continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care.
• Achieved various certifications to better strengthen partner knowledge and client education before engaging with professional services team.
• Operations Manager & Assistant Controller
• Full administration of daily business operations for the professional services (IT) department which includes:
• Full implementation and monitoring of the annual multi-million dollar IT spending budgets
• Implementing business development in engineering and operational departments
• Review, compile, analyze & prepare monthly, quarterly and yearly profit and loss statements for the professional services department.
• Full project management on professional service related projects, which includes providing accurate project forecasts and analyses to clients, account managers and executive management.
• Provide cost analysis for internal and client based projects.
• Organization and design of the professional service’s departments in house ticketing structure for internal IT related issues and billable client related work.
• Provide monthly, quarterly and yearly engineer utilization reports on engineer’s time spent which includes presales activities, post sales activities, internal IT and training activities.
• Provide revenue forecasts, projections and recognition on a monthly, quarterly & yearly basis.

Mar 2007 – Sep 2008 · 1 yr 6 mos · Miami-Fort Lauderdale Area

• Full administration of daily business and accounting operations which includes:
• Establishment of company’s central internal purchase order system.
• Provide various reconciliations which include company’s operating and savings accounts, daily cash reports, purchase order reconciliations, engineer time management among other various projects as assigned by the President.
• Review, compile, analyze and prepare and profit and loss statements, cash flow and corporate budgets.
• Corporate expense control reduction.
• Human resources department including payroll processing through ADP, administration of all health benefits and monitoring employee vacation and time off requests.
• Full implementation of companies first employee handbook.
• Facilitate and establish vendor relationships to maintain existing pricing discounts.
• Administration of special vendor programs including Cisco Value Incentive Program (VIP) and MOU funding allocation.

Jan 2003 – Mar 2007 · 4 yrs 2 mos · Miami-Fort Lauderdale Area

• Full administration of daily warehouse operations which includes:
• Full inventory management administration; administer of inventory cycle counts; asset valuation, reconciliation of in house inventory and overall shipping and receiving of inventory. Administration also included planning and implementing company assembly line production plus scheduling and maintaining tasks for all warehouse personnel.
• Full training and management of office and warehouse personnel including interviewing and hiring processes.
• Administration and implementation of company’s warranty program and preparation of analyses to determine product failure trends.
• Administration of all weekly assembly and sub-assembly line functions.
• Lead and assisted annual inventory cycle counts along with the Chief Accounting Officer.
• Lead and assisted with the coordination of a corporate reorganization including office and manufacturing space redesign.