Priya Baheti

Operations Associate

Bengaluru, Karnataka, India3 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in digital lending and workflow automation.
Proven track record in process improvement and API integration.
Strong communicator with a consumer-first perspective.

Stackforce AI infers this person is a Fintech professional with expertise in digital lending and process automation.

Contact

Skills

Core Skills

Project ManagementVendor ManagementApi IntegrationProcess ImprovementProcess AutomationMarket AnalysisSocial Media Strategy

Other Skills

AutomationBrand AwarenessBrd and FrdChatFuelCommunicationContent CreationDialog FlowJiraLeadershipProblem SolvingPythonRequirements GatheringSQLSystem IntegrationTeam Collaboration

About

I work in fintech as an Assistant Manager, contributing to the design and improvement of digital lending and workflow automation products. I enjoy breaking down complex processes, simplifying them, and making systems work better for both users and teams.But beyond the job title, I’m simply a curious consumer who loves spotting patterns, identifying friction points, and imagining how everyday products can feel smoother and smarter.I share these thoughts openly through #SharingFeatureWeMightNeed, where I talk about simple product improvements that could make a big difference.If you’d like to exchange ideas or want a consumer-first viewpoint on your product, I’d love to connect.

Experience

Kinara capital

2 roles

Assistant Manager

Jul 2025 – Present · 8 mos

Vendor ManagementMarket AnalysisProject ManagementCommunicationBrd and FrdRequirements Gathering+6

Senior Business Analyst

Mar 2024 – Jul 2025 · 1 yr 4 mos

Owned the redesign of the NACH registration journey, shifting from manual to API-driven automation via
Worldline, reducing failure rates by 50%, accelerating onboarding, and eliminating manual processing.
Led Zwayam ATS product integration, from vendor evaluation to full API-based integration with internal DB,
HRMS, and e-signing systems, reducing hiring TAT by ~40%.
Spearheaded the development of the new Loan Management System, owning roadmap creation, requirements,
user stories, and vendor coordination for core modules, improving process accuracy, reducing errors, and
enabling seamless lifecycle tracking across teams.
Led API integrations with HDFC & Kotak to automate manual insurance cross-sell processes, improving
compliance and boosting revenue per customer.
Designed and implemented a Round Robin case assignment engine to balance workload among Loan Officers and
customer support teams, improving response speed and reducing case handling delays by an estimated 30%.

API IntegrationProject ManagementRequirements GatheringUser StoriesVendor CoordinationProcess Improvement+2

Tyger capital (formerly adani capital)

Business Analyst

Sep 2022 – Mar 2024 · 1 yr 6 mos · Maharashtra, India · On-site

Implemented Straight Through Processing (STP) in the Loan Origination System by eliminating manual credit
checks, reducing Loan Approval TAT from 7 days to 1 day, lowering operational effort, and significantly
improving customer satisfaction.
Digitized loan agreement signing via eSign APIs across all loan products, reducing manual effort by 70%+,
lowering errors, and increasing disbursal readiness.
Designed and rolled out an H2H instant payouts system for DSAs and channel partners, enabling real-time
commission payments. This drove a 40% increase in partner engagement and boosted lead inflow, contributing to
overall revenue lift.
Managed full product rollout of the Collection Management Application, collaborating with tech and external
vendors.
Integrated SMS & WhatsApp notifications (Yellow.ai API) for reminders, KYC updates, loan status, and payment
alerts, improving communication accuracy and helping lift conversion and repayment compliance.

Process AutomationProject ManagementSystem IntegrationUser Experience ImprovementVendor Management

Hyggex private limited

Client Relations and Social Media Specialist

May 2021 – Jun 2021 · 1 mo · Remote

Led market analysis and social media strategy, driving a 30% increase in targeted engagement and a 25% boost in brand awareness.
Built a distinctive brand persona, resulting in a 20% increase in customer retention while supporting content creation that enhanced engagement by 15%.

Market AnalysisSocial Media StrategyBrand AwarenessContent Creation

Nerve solutions

Summer Intern

May 2019 – Jun 2019 · 1 mo · Apprenticeship in College · On-site

Interned while learning Python and tools like WordPress, Dialog Flow, and ChatFuel.
Explored Slack and its bots which were used for communication between teams.

PythonWordPressDialog FlowChatFuel