Mar 2024 – Present · 2 yrs · Bengaluru, Karnataka, India · Hybrid

• Manage India FinOps team including performance reviews, scaled the team to 11 members including vendor contractors.
• Global FinOps Lead for designing and implementing end-to-end reconciliation at OnePay.
• Successfully automated reconciliation across 150+ GLs while onboarding multiple new bank partners.
• Partner closely with Product, Data Engineering and Core Banking Engineering teams to deliver seamless reconciliation solutions and maintain strong cross-functional relationships.
• Introduced and implemented the SPRINT framework in JIRA enabling the team to efficiently manage and resolve daily issues.
• India FinOps point-of-contact for all vendor-related escalations ensuring swift resolution and smooth operations.

May 2010 – Mar 2024 · 13 yrs 10 mos · Bengaluru, Karnataka, India · On-site

• Worked in HR Product Management, Investment Banking Operations Transformation and Consumer Banking Technical Program Management teams. Program Management, Senior Stakeholder Management, Team Management, Process Automation, Solution Design are the top skills gained during my tenure at Goldman Sachs.
• VP Program Manager – Core Retail Banking Product Engineering (2020–2023)
• 1. Collaborated with 14 cross-functional teams delivering enterprise-scale data solutions for the US Checking and Savings products and serving millions of customers
• 2. Led data integration with downstream Finance, Risk and Compliance platforms
• 3. Defined transaction code and ledger mappings which enabled seamless ACH, Wire, Visa and Mastercard settlements
• 4. Established production support, UAT governance and escalation protocols to enhance reliability and efficiency
• 5. Managed downstream testing and stakeholder communications while driving continuous process improvements
• Digital Transformation – Investment Banking Operations (2018–2020)
• 1. Achieved 60% straight-through processing (STP) by automating client reports access provisioning on external portals
• 2. Eliminated 100K+ manual trade reconciliations via IQ Bot, RPA, and custom solutions. Perform extensive stakeholder communications and prioritisation of automation initiatives
• 3. Completed multiple POCs on tools like IQ Bot, Eigen and RPA
• Human Capital (HR) Automation, Product & Operations Management (2010-2018)
• 1. Created frameworks automating HR processes, saving 5 FTEs
• 2. Automated India employee exit process (1.5 FTE savings), designed L&D quiz platform for 1,500 global hires, automated involuntary termination workflows (saving 800 hours) and developed an Outlook plug-in saving recruiters 700 hours
• 3. Product-managed Internal HR portal and it's implementation for employees
• 4. Program Managed HR Intern Review Systems
• 5. Oversaw recruiting and L&D operations, managing mailboxes, queries and analytics through outsourced teams

Mar 2008 – May 2010 · 2 yrs 2 mos