Niyati Agarwal

CEO

Mumbai, India11 yrs 5 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI initiatives for a leading conversational platform.
Co-founded a successful AI-powered SaaS platform.
Drove product strategy for enterprise-level integrations.

Stackforce AI infers this person is a SaaS Product Leader with expertise in AI-driven solutions and platform strategy.

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Skills

Core Skills

Platform StrategyAi Product StrategyConversational AiProduct StrategyPre-sales SolutioningProduct Management

Other Skills

AI & Internal ToolingAI IntegrationAnalyticsBusiness DevelopmentCross-Functional AlignmentCustomer EngagementEngineeringFoundation PlatformInfrastructure ScalingLLMPlatform ArchitecturePost-merger IntegrationPre‑Sales SolutioningProduct-Led GrowthSales Enablement

About

I’ve spent the last decade at the intersection of engineering, GTM, and product—working on platforms and systems that quietly make everything else work better. From co‑founding Morph.ai to leading Conversational AI, Bot Studio, and Platform Strategy at Gupshup, I’ve been fortunate to shape products that automate workflows, improve extensibility, and scale across large ecosystems. A big part of my work has been building internal AI tooling and infrastructure—things that often don’t make headlines but change how teams operate day to day. Messaging has been my playground since 2016, evolving from simple APIs to intelligent, multi‑modal platforms. What I enjoy most is taking something ambiguous and giving it shape—bringing engineering depth, product intuition, and cross‑functional alignment together to make systems that last. I’m curious about what’s next, especially how established companies can weave AI into their core systems in ways that are thoughtful, practical, and quietly transformative- if you’re working in this space, I’d love to connect. #platformstrategy #productleadership #AIplatforms #internaltooling #founderenergy #scalingsystems

Experience

Gupshup

3 roles

Senior Director Engineering Platform Strategy

Sep 2024 – Present · 1 yr 6 mos

At Gupshup, in the current role I’ve had the opportunity to work across platform architecture, AI initiatives, and internal tooling—shaping the layers that power one of the world’s leading conversational messaging platforms.
Key areas I’ve led:
Platform Strategy & Roadmaps: Defined long‑term vision and adoption frameworks for extensibility, analytics, and internal systems.
AI & Internal Tooling: Built and scaled internal GPT‑based solutions to automate workflows, improve developer efficiency, and accelerate experimentation.
Zero‑to‑One Initiatives: Spearheaded early‑stage platform modules (Bot Studio, Conversational AI systems) from concept to scaled adoption.
Cross‑Functional Alignment: Partnered with engineering, GTM, and operations to roll out platform capabilities used by hundreds of brands and internal teams.
Highlights & Impact:
Rolled out platform enhancements that supported 100+ enterprise customers.
Drove the evolution of messaging from simple APIs to multi‑modal, AI‑powered ecosystems.
Built tooling that improved internal productivity and reduced time‑to‑market across product teams.

Platform StrategyAI & Internal ToolingCross-Functional AlignmentWorkflow AutomationAI Product Strategy

Senior Director Product and Strategy

Promoted

Jan 2024 – Aug 2024 · 7 mos

At Gupshup, I’ve worked at the intersection of platform architecture and product strategy, building foundational systems and driving large‑scale integrations that power one of the world’s leading conversational platforms.
Key initiatives:
Built Bot Studio & AI Journey Builder from the ground up:
Structured the core platform architecture and designed an AI‑driven journey builder that enabled developers and businesses to create multi‑step conversational flows with ease.
Led post‑merger product/platform integration:
Orchestrated the merging of three acquired companies into Gupshup’s core platform—aligning tech stacks, product offerings, and internal teams.
Shaped Platform Roadmaps:
Defined extensibility, analytics, and internal tooling strategies to scale adoption across enterprise customers.
AI & Internal Tooling:
Built GPT‑based internal tools to automate workflows and accelerate development velocity. Especially co pilots and PRD generation tools
Impact & Outcomes:
Delivered platform capabilities now adopted by 100+ enterprise customers.
Helped evolve messaging from simple APIs to multi‑modal, AI‑powered ecosystems.
Successfully integrated acquired technologies and teams, enabling a unified developer and customer experience.

Platform ArchitectureProduct StrategyAI & Internal ToolingPost-merger IntegrationPlatform Strategy

Director Product and Strategy

Jun 2021 – Feb 2024 · 2 yrs 8 mos

Yellow messenger

Director Presales & Solutions

Aug 2020 – May 2021 · 9 mos

I spent 9 months in a pre‑sales leadership role—sitting between product and sales—where I learned how to make technology land in the real world while leading a team through fast‑moving cycles.
Key initiatives:
Team Management: Built and managed a small pre‑sales team, mentoring them on solutioning approaches, demo preparation, and customer engagement.
Solutioning & Jugaad: Partnered with enterprise customers to design conversational AI deployments, often crafting creative workarounds to meet unique requirements.
Product Feedback Loop: Worked with product teams to influence roadmaps based on live customer feedback.
Sales Enablement: Developed product demos, PoCs, and quick customizations that accelerated deal cycles.
Impact & outcomes:
Helped secure multiple enterprise contracts by mapping product capabilities to business problems.
Strengthened cross‑functional alignment between sales and product, improving deal velocity.
Learned to lead under ambiguity—balancing customer needs, technical feasibility, and team bandwidth.

Team ManagementSolution ArchitectureSales EnablementPre-Sales Solutioning

Morph ai

Co Founder

Mar 2016 – Jul 2020 · 4 yrs 4 mos · India

I co‑founded Morph.ai to help mid‑market businesses build their own AI‑powered conversational bots and workflows—a self‑serve SaaS platform designed with a product‑led growth (PLG) mindset.
Key initiatives:
Co‑built a PLG SaaS platform: Designed and launched tools that allowed mid‑market teams to create, deploy, and manage conversational bots without heavy technical lift.
Embedded AI into workflows: Integrated natural language understanding and automation features to help customers design intelligent journeys.
End‑to‑end product experience: Crafted automated onboarding flows to guide users from website visit → signup → bot creation → go‑live, ensuring no drop‑offs in the funnel.
Sales enablement through product: Built in‑product nudges, templates, and analytics to support sales teams and drive conversions without relying solely on human touchpoints.
Iterated through complexity: Spent four years evolving the platform to achieve true product–market fit in a space crowded with large, well‑funded players.
Impact & outcomes:
Achieved sustainable product–market fit despite a competitive landscape dominated by global incumbents.
Grew a mid‑market customer base through self‑serve adoption, reducing sales friction.
Enabled businesses to launch AI‑driven conversational experiences in days instead of months.