Apr 2024 – Apr 2025 · 1 yr · New Delhi, Delhi, India · On-site

Apr 2023 – Apr 2024 · 1 yr · Gurugram, Haryana, India · On-site

Nov 2021 – Mar 2023 · 1 yr 4 mos · Gurugram, Haryana, India

Jun 2019 – Nov 2021 · 2 yrs 5 mos · NCR - Delhi, Gurgaon, Noida, Ghaziabad · On-site

Apr 2016 – Jun 2019 · 3 yrs 2 mos · Rajasthan, Jaipur

• Responsible for maintaining 700 no of PSU Bank ATM’s (SBI &BOB) under Ministry of Finance Project (MOF) across Rajasthan, and treating each ATM’s site as a Business Unit thus ensuring profitability contributing to overall Portfolio.
• Leading a team of 8 District Executives, including 2 Astt Managers, who are on field to take care of ATM maintenance in their region, by doing regular site audits, and resolving any site related issue, to maintain the Up time of ATM.
• Own the CSAT by understanding customer requirements, manage customer expectations and work closely with Projects Team to oversee implementation and life-cycle support of projects to ensure quality and timely service.
• Responsible for Improving the Profitability of ATM, by maintaining the Up time, Cash availability, and by minimizing operational cost and increasing the Avg Txn.
• Provide leadership and ownership of key accounts (PSU) at Rajasthan by ensuring smooth delivery of service levels to them & assuring high quality timely resolution of issues.
• Drive P&L objectives of existing accounts through programs like ATM downdays minimization, relocation and closure of non-profitable sites, re-deployment, penalty reversal, identification & closure of revenue leakages, maintenance of SLAs.
• Liaison and coordination with vendors for all deliverables at regional level.
• Manage CSAT through active engagement across all levels of Bank

Oct 2012 – Mar 2016 · 3 yrs 5 mos · Jaipur Area, India

• Played a pivotal role, since the inception of Project in setting up the ATM base of 2000 spread across entire Rajasthan, by taking care of Site selection, Site infra, Cash management, Vendor empanellment, ATM installation, and finally to ATM availability.
• Built a strong team of SID (Site Identification Deptt) spread across all the 4 Zones of Rajasthan, for doing the ATM site surveys and checking out the Feasibility of sites in terms of Area Potential, Transactions Hits, and site physical condition, as per the requirement of Banks
• The Role Required selection of High Footfall, High Visible Locations Created, directly and through real estate brokers/agencies, a funnel of potential sites for ATM deployment in large numbers on an ongoing basis, Scouted, negotiated and closed deals with landlords, for ATM shops in high visibility, high footfall locations in the allocated territory, at the right rentals.
• Conducting Regular meetings with PSU Bank Officials at Regional and Zonal level, to gauze the satisfaction level, and to work towards generation of new source of Revenue stream.
• Expert in the area of Customer Service Operations, Business Development, Customer Relationship, Contract Management, Vendor Management, Project Management, and Field Operations

Jun 2011 – Jul 2012 · 1 yr 1 mo · Indore Area, India

• Responsible for Revenue Generation, by planning sales targets/ABP & ensuring profitability of the store.
• Inventory Management by Coordinating with Warehouse in charge for stock movement both inward & outward and Ensuring optimum stock levels are maintained by all the departments through an efficient ordering system
• People Management, by Imparting training to DM’s, ADM’s on Product Knowledge Merchandising, Inventory Management, Sales Planning, Sales Budgeting in co-ordination with the HR.

Feb 2005 – Jun 2009 · 4 yrs 4 mos

• Looking after the Sales and Services of ATM Machines,TCD ( Teller Cash Dispenser), Worked as a Project Lead in the installation of TCD Machines in Banks in and around Indore And Bhopal In M.P and responsible for training of the Bank Officials.