Angelene Williams

Operations Associate

Tamil Nadu, India9 yrs 3 mos experience

Highly Stable

Key Highlights

Over 5 years of experience in customer success.
Expert in managing enterprise accounts like Paytm and Tatadigital.
Strong technical acumen driving customer satisfaction.

Stackforce AI infers this person is a Customer Success Lead with expertise in SaaS and enterprise account management.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

communicationcustomer supportleadershiptechnical solutions

About

At Freshworks, our team's dedication to building enduring customer relationships and tailoring technical solutions has been at the forefront of my role as Customer Success Lead. With over 5+ year's experience in customer support and enterprise account management, I've successfully managed key accounts such as Paytm and Tatadigital, ensuring their satisfaction and business growth. My technical acumen and collaborative approach have been instrumental in delivering customer success and driving technical solutions that align with our clients' business objectives. There's a continuous commitment to enhance customer experiences through strategic account leadership and innovative problem-solving.

Experience

Google

Product Support Consultant

May 2025 – Present · 10 mos · Hyderabad, Telangana, India · On-site

Freshworks

5 roles

Lead customer success

Oct 2023 – May 2025 · 1 yr 7 mos

Customer Support Lead

Mar 2023 – Oct 2023 · 7 mos

Enterprise Technical Account Manager

Promoted

Apr 2022 – Mar 2023 · 11 mos

As an experienced Enterprise Technical Account Manager, I am passionate about building strong relationships with customers and providing technical solutions that meet their unique business needs. With a strong background in customer support, account management, and technical expertise, I have developed the skills to manage complex accounts and drive customer satisfaction.
In my role as an Enterprise Technical Account Manager, I have demonstrated an ability to collaborate with customers and internal teams to identify opportunities for technical solutions that enhance their business operations. I have experience managing a portfolio of accounts such as Paytm, Tatadigital, Insight, Ingrammicro ensuring customer success, and exceeding performance goals.
Through my strong communication and leadership skills, I have built and maintained positive relationships with customers and internal stakeholders alike, and I am committed to providing ongoing support and guidance to ensure their success. I am passionate about staying up-to-date with the latest industry trends and technologies, and I am dedicated to providing technical expertise and thought leadership to customers and colleagues alike.

customer supportaccount managementtechnical solutionscommunicationleadershipcustomer success