Sep 2021 – Present · 4 yrs 6 mos

• I worked with IBS for 10 fulfilling years with many ups and downs as with every job. Now it's time to reinvent myself. What got to you here won't get you there. Learning never stops and improvements as well. Time to start a new challenging journey! Given below are a few highlights.
• Establish relations with business and HR leaders to discuss performance issues, gather requirements, and formulate learning solutions.
• Formulate and devise orientation/ training programs for teachers and students on neuroscience of learning experiential learning, active learning, process-oriented learning and thinking skills for learning to be effective and faster.
• Drive train the trainer program for organizations.
• Introduced Design thinking training programs mid-level manager

Jun 2011 – Jul 2021 · 10 yrs 1 mo · India

• Finally, I got the breakthrough which I was waiting for after 7+ years of effort. A dream company with awesome people in my home town.
• A Few Key Projects.
• Streamlined, automated, and optimized all training requests, feedback mechanisms, performance data incorporation, training materials, training request template, goal setting and gap analysis templates in SharePoint, resulting in a productivity increase of more than 20% and an increase in training requests and performance management of more than 25%.
• Launched the Young Leadership Program, Sales and consulting and Japanese young talent initiative.
• Revamped the induction and onboarding process resulting in greater new employee retention and NPS score which was at 6.5 to 8 and above.
• Revised and created checklist manuals, template and processes to identify training objectives, identify training needs in collaboration with the process improvement and quality assurance team.
• Initiated and envisioned the buddy program for smooth transition of new hires to organization. Created checklist manual and procedure for new hire onboarding orientation program as well as monitor and train the buddy program resulting in increase of NPS score of 8.5
• Formulated and garnered the communication and cultural sensitization program skill for our Japanese client ANA. This had visibility including the CEO of ANS(ASY) Systems. This has generated resulted in generating $ 150,000 revenue as well as opening avenues to new collaborations and more revenue
• Learning and Development Strategy: Conduct an annual needs assessment to plan, develop and implement learning and development strategies across the organisation.
• Establish and maintain appropriate systems to measure training effectiveness in line with short- and long-term business objectives.
• Training Programs: Design, develop, and recommend training & development programs based on organisational and individual needs(Training need analysis and Training need Identification).

Sep 2007 – Jun 2011 · 3 yrs 9 mos · Thiruvananthapuram, Kerala, India

• I resigned from Allianz. I started to attend a lot of workshops, very short stints with Mutiple companies to learn how people deliver trainings. The next perch was to practice what I learned. I started small, coaching and training spoken English in various schools and institutions hoping for the lucky break. I also started a joined venture Named "Job -On international where we train communication and career coaching, however could sustain it for long. As the adage says, the darkest hour is before dawn, but it took another challenging three years for me to land as a communication skill trainer in a reputed organization. A few highlights during those period as given below.
• Delivered customized English communication training to various clients and customers like:
• Aspire India
• Avlon Aviation Academy
• Various Colleges and Schools
• JOB ON International Training Center(Partnership Venture)
• Proficient in identifying Training Needs, Analysis, Gap analysis, Learning Evaluations, assessments, etc. and provide support to address those gaps.
• Experienced in delivering programs such as communication, interpersonal communications, customer service, call handling, outbound sales training.
• Executed the training & coaching solutions on the areas of opportunity identified through classroom training or one on one coaching sessions.
• Evaluated the training need and developed new training modules to meet the changing needs of the business and conducted an on-the-job training session on product knowledge of the business.

Oct 2006 – Jul 2007 · 9 mos · Thiruvananthapuram, Kerala, India

• I resigned from St. Joseph' HSS. It was a very secure Job. According to me, my first lucky break and my first perch towards my dream career. I considered it as my first perch towards a Learning and development career. It was my first trainer who changed the way I thought about learning and how it could contribute to others' lives. This motivated me to become a communication skills trainer.
• Allianz provided me with the right environment to hone my skills in customer service, communication skills enhancement alongside skilled team members, managers, and some great class room and on the job training also to learn and observe these trainers.
• Allianz is a German multinational financial services company headquartered in Munich, Germany. Its core businesses are insurance and asset management. The company is one of the world's largest insurers and financial services groups. Given below are some of the highlights.
• Streamlined of a customer interaction process, including liaising with offsite team members for problem resolution
• Exceeded customer expectation in processing insurance claims and coordinated with back-end teams to ensure resolution over calls.
• Transformed training process for newly hired team members on product launches and updates.
• Servicing clients and managing good relations with them for enhancing business objectives.

Jul 2005 – Jun 2006 · 11 mos · Thiruvananthapuram, Kerala, India

• According to many, the luckiest break in my life was to get into St. Joseph's HSS Center of excellence. Government Aided school, government paid, guaranteed job security with government pension and no transfer and that too in my hometown.
• This was very different from my first school in terms of resources, quality of teachers, very structured and lots of teacher improvement initiatives, responsibilities and high expectations as everything responsibility was handed out rather than chosen. Given below are some of the highlights.
• Initiated and worked to enhance students research skills and historical knowledge by applying project-based inquiry model when delivering instructions.
• Created a positive, achievement-oriented learning environment that invests students and parents.
• Initiated the teaching of science of better learning, active learning, Memory tips, experiential learning and process-oriented learning methods to teachers and students as a part of teacher improvement initiatives.

Jun 2004 – Jun 2005 · 1 yr · Thiruvananthapuram, Kerala, India

• The story of my career starts with a small Lower primary school with less than 500 students and only up to 5th standard with limited resources. I loved being with kids and you had the chance to get involved in everything from school day initiatives to sports, PTA meetings to administration. I tried to emulate the teachers who had made an impression when I was a child as simple as taking them to the playground whenever possible to storytelling to fun activities like singing for the students to showcase their talents. I always had some stories up my sleeve to engage them. Given below are a few highlights.
• Developed and implemented engaging and gamified model of teaching of social studies as much as possible and was also lucky to have a very supportive staff being the junior most teacher in the school.