Dec 2024 – Dec 2025 · 1 yr · Chennai · Hybrid

• Leading comprehensive customer success initiatives and enterprise sales operations across
• cybersecurity services portfolio.
• Developing and implementing client retention strategies that deliver measurable ROI through tailored cybersecurity solutions, while establishing scalable frameworks for long-term customer value realization

Jan 2024 – Dec 2024 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Led enterprise-level sales, focusing on digital transformation and automation consulting.
• Generated customized solution roadmaps that aligned with client operational goals.

Jan 2023 – Jan 2024 · 1 yr · Chennai, Tamil Nadu, India · On-site

• Mapped and targeted potential clients based on region, industry, size, and key stakeholders to drive focused business development.
• Built and maintained strong client relationships through timely service delivery, issue resolution, and personalized engagement.
• Developed sales strategies aligned with company goals, leveraging market insights and cross-functional collaboration for execution.
• Managed end-to-end client accounts, retention efforts, reporting, and contributed to growth via case studies, testimonials, and webinars.

Apr 2021 – Jan 2023 · 1 yr 9 mos · Chennai, Tamil Nadu, India · On-site

• Delivered comprehensive demos and consultations on ZOHO One’s integrated business solutions, effectively showcasing value across CRM, Finance, HR, and Operations to diverse client segments.
• Drove lead generation through cold calling and market segmentation, expanding the customer base and identifying opportunities beyond HR tech into cross-functional automation.
• Collaborated with internal teams to tailor proposals, finalize contracts, and ensure end-to-end onboarding and satisfaction across ZOHO’s ecosystem.
• Tracked sales performance, gathered client insights, and stayed updated on ZOHO’s evolving suite to drive innovation, boost retention, and enhance strategic positioning.

Jun 2020 – Jul 2020 · 1 mo · Chennai, Tamil Nadu, India

• Conducted a detailed study on compensation broadbanding and its influence on employee performance, contributing to HR strategy recommendations.
• Managed full-cycle recruitment by sourcing active and passive candidates via social media, direct channels, and referral programs, building a strong talent pipeline.
• Led social media-driven talent campaigns, acted as a liaison between HR and digital platforms, and optimized employer branding through referral and outreach initiatives.

Apr 2019 – Sep 2019 · 5 mos · Tamil Nadu, India

• Streamlined end-to-end recruitment and onboarding processes by coordinating interviews, preparing documentation, and conducting new hire orientations, ensuring a smooth employee integration experience.
• Supported employee relations and engagement by resolving workplace concerns, maintaining accurate HR records, and contributing to internal communication and retention initiatives.
• Ensured compliance and operational efficiency through policy management, audit support, training coordination, and HR reporting within a regulated manufacturing environment.

Mar 2019 – Apr 2019 · 1 mo · chennai

• Conducted research on employee motivation and performance evolution, contributing actionable insights to enhance HR strategies and process improvements.
• Supported full-cycle recruitment and onboarding, including PF/ESI setup, while assisting in training, employee engagement, and HR operational planning.
• Managed HR administrative tasks, event coordination, and compliance-related activities to ensure smooth execution of HR functions and employee satisfaction.

Mar 2016 – Mar 2019 · 3 yrs · Chennai, Tamil Nadu, India

• Spearheaded hyperlocal brand outreach through field sales initiatives, including strategic distribution of marketing materials (bitnotice) to drive foot traffic and community engagement.
• Integrated offline efforts with digital brand-building by managing multi-platform social media presence, ensuring consistent messaging and audience alignment.
• Designed and executed data-driven social media campaigns, leveraging performance analytics to optimize reach, engagement, and lead conversion across targeted demographics.