May 2023 – May 2024 · 1 yr · Tamil Nadu, India · On-site

• Contributed to Payments volume amounting to an annual throughput of 600 Crs by strategically
• identifying and acquiring new accounts for Paytm Payments, specializing in POS EDC machines, QR
• codes, Soundbox UPI devices, and Payment gateway services.
• Maintained a Portfolio merchant engagement activation rate of more than 85% and a merchant
• retention rate exceeding 90%, ensuring elevated levels of customer engagement and loyalty.
• Addressed and resolved merchant concerns promptly post-live, maintaining high satisfaction levels
• and strengthening merchant relationships.
• Managed Paytm Lending Direct referral business for 3 months and passed Secured and unsecured
• loan leads to partner banks
• Enhanced affordability solutions and customer convenience by successfully upselling Value-Added
• Services (VAS) such as Multi Bank Credit card EMI, Debit card EMI, No-Cost EMI, and Dynamic
• Currency Conversion (DCC) to clients.
• Facilitated CXO level interactions to understand client needs and provide tailored solutions,
• strengthening client relationships and satisfaction.

Jun 2021 – Apr 2023 · 1 yr 10 mos

• Led a team of Relationship Officers across the assigned geography, overseeing their performance and
• ensuring the achievement of desired productivity levels.
• Acted as the Single Point of Contact (SPOC) for the Payment gateway, Swiping machine, QR code,
• SMS/Email link-based payments, and UPI solutions.
• Maintain relationship with assigned Branches and drive business from the region
• Hunted new retail business opportunities and conducted customer acquisition, negotiating
• commercials and pricing with merchants for digital solutions, including release and integration of test
• and live API kits such as Node.JS, PHP, Java, Woocommerce Plugin, Magento, etc.
• Acted as an intermediary between the technical team and Merchants for the integration of Payment
• gateway and UPI in the Merchant's Web page and/or Android/iPhone applications.
• Setup 500+ TIDs and ensured that the TID setup contributed to volume and increased CASA balance/
• Float maintained in the Merchant's current account.
• Implemented ring-fencing activities to keep the wallet share impenetrable, enabling additional form
• factors like UPI, Bharat QR, Multi-banking Credit card EMI, BNPL, Debit card EMI, Net banking, etc.
• Cross-sold POS Machines, QR codes, and other collection solutions to enhance merchant offerings.
• Periodically visited Branches and other stakeholders for Business development, maintaining strong
• relationships and ensuring branch channel management effectiveness.
• Maintained relationships with Banking alliances/VAS Partners such as CCAveneue, PayU, Razorpay,
• Worldline, Onepay, Qfix, MCB, etc., ensuring quality service provision to Merchants on time.

Apr 2020 – May 2021 · 1 yr 1 mo

• Acquired new CASA (Current Account Savings Account) customers meeting product criteria and
• managed and deepened relationships by cross-selling bank products, including TPP (Third Party
• Products), Assets, Cards, and Digital solutions, to meet clients' financial needs and goals.
• Successfully increased the liabilities size of relationships through targeted sales efforts across all
• product segments.
• Ensured the delivery of high-quality customer service to maintain client satisfaction and loyalty.
• Collaborated closely with internal teams to leverage available resources and provide comprehensive
• financial solutions to clients.
• o Received a reward for a Cluster-level life insurance objective, demonstrating commitment and
• success in meeting organizational goals.
• o Achieved the title of Unsecured Loan Champion in the Power Play Loan Drive, exceeding targets by
• accomplishing 75 lakhs in business loan/personal loan disbursement against a target of 50 lakhs.
• o Signed up 100+ new account holders to the Preferred Banking premium program, enhancing the
• bank's high net worth client base.
• o Contributed 25 lakhs+ Annual premium subscription of Life insurance and 3+ Lakhs Annual premium
• subscription of Health insurance, demonstrating success in promoting insurance products.
• o Mobilized 5+ Crores of Average Annual Balance (AAB), showcasing effective portfolio management
• and wealth management skills.
• o Facilitated the opening of 100+ Unique FD/RD accounts on an annual basis, contributing to the bank's
• deposit growth and client wealth accumulation.

Oct 2017 – Mar 2020 · 2 yrs 5 mos · On-site

• Acquiring institutional relationships by proposing and demonstrating digital solutions as a strategy.
• Periodically meeting stakeholders and maintaining relationships with institutional clients such as
• schools, colleges, NGOs, and charitable organizations.
• Onboarding customers onto digital platforms, ensuring seamless integration and adoption.
• Offering payment and collections digital solutions including Eazypay Invoicing solution, Payment
• checkout, and Form-based collections.
• Coordinating between clients and IT teams to integrate digital solutions into client ERP/Website,
• ensuring smooth implementation and functionality.
• Managing the quality of the existing portfolio in terms of CASA, FD, and revenue-generating products,
• ensuring portfolio growth and profitability.
• Cross-selling collection and payment solutions products such as CMS, DSB, POS terminals, Payment
• gateway, Fee Management solution, Prepaid cards, etc., to enhance client offerings and revenue
• streams.
• Managing compliance parameters including Rekyc, FATCA, AML, etc., ensuring adherence to
• regulatory requirements.
• Achieving 100% digital solutions sales target and selling over 50+ digital solutions, showcasing
• proficiency in sales and solution delivery.
• Successfully increasing portfolio CASA growth from 11 crores to 25 crores, demonstrating effective
• portfolio management and growth strategies

Apr 2014 – Sep 2017 · 3 yrs 5 mos · On-site

• 1. Establish and maintain relationships with individual or business customers and provide assistance
• with problems these customers may encounter.
• 2. Conduct or direct the internal investigation of compliance issues.
• 3. Provide assistance to internal or external auditors in compliance reviews
• 4. Provide customer service by greeting and assisting customers, and responding to customer inquiries
• and complaints.
• 5. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
• performing services for customers.
• 6. Extracting Sales output from Reporting Bankers,DSA and Counsellors mapped to the Branch
• 7. Taking care of Branch Expenses and Revenue.
• 8. Timely Report generation and MIS Preparation
• 9. Timely submission of Audit reports to Investigation officials

Aug 2012 – Mar 2014 · 1 yr 7 mos · On-site

• 1. Marketing Trade Products and acquisition of new Trade Customers
• 2. Day to day Banking operations and activities
• 3. Cross selling of Third party products like Life Insurance, Mutual funds etc.,
• 4. Achieving Revenue Targets
• 5. Acquisition of new CASA customers and managing Existing Customer relationships
• 6. Handling Import and Export bank operations
• 7. Selling Financial products of the Bank like CASA accounts, Jewel loan marketing and operations, etc.,
• 8. Customer Relationship Management
• 9. Taking care of Growth in Bank GL Book size
• 10. Overachieved Retail Forex target with 5 lakhs USD per annum against the target of 360000 USD