Kusshaal P (Kushal P R) — Program Manager

I am a seasoned Program & Operations Leader with 18+ years of proven expertise across technology, e-commerce, AI/ML, product management, and international market expansion, with a total of 24 years of diverse professional experience spanning Google, Amazon, reinsurance, hospitality, airlines, and multilingual training. At Google Search, I led global-scale product and feature launches (Sports, Translate, Lens, Olympics, FIFA, ICC), driving billions of impressions and double-digit search growth by building scalable workflows, partnering with engineering, and optimizing extended workforce operations (BLR, Seoul, Germany). My initiatives delivered multi-million user engagement gains, ~$360K+ in annual savings, and cost-effective process transitions while managing global teams. At Amazon India & Slovakia, I led catalog quality programs impacting worldwide customer experience, overseeing teams across India, Europe, and Japan. I delivered 200+ HC savings, launched multiple new marketplaces (AU, BR, TR, AE, SA, NL, SE, PL) ahead of schedule, and set up new operational hubs in Bratislava and Sapporo, scaling them from zero to production readiness. Earlier, I drove reinsurance accounting operations at Swiss Re, achieving 98% collection targets and spearheading global accounting system migrations across 18 locations. My foundation in hospitality, airlines, BPO/KPO operations, and language training (French, multilingual) gives me a unique lens to approach customer experience, operational design, and stakeholder alignment. Core Strengths: ✔️ Global Program & Project Management (Google/Amazon scale) ✔️ Product Management & Large-Scale Feature Launches (Search, Translate, Lens, Marketplace Ops) ✔️ E-commerce, Catalog Management & AI/ML-driven Quality Programs ✔️ Operations Leadership, Cost Optimization & Risk Management ✔️ Stakeholder & Cross-Functional Leadership across Tech, Product & Business Teams ✔️ International Expansion & Market Launches (EU, APAC, LATAM, Middle East, US) ✔️ Multilingual Leadership (English, French, 8 Indian languages + working knowledge of Spanish, Italian, German, Japanese, Chinese, Slovak) I thrive at the intersection of strategy, technology, and global execution, turning complex problems into scalable, cost-efficient, high-impact solutions that deliver measurable business outcomes.

Stackforce AI infers this person is a seasoned leader in technology and e-commerce operations with a strong focus on AI/ML and global expansion.

Location: Bengaluru, Karnataka, India

Experience: 18 yrs 8 mos

Skills

Global Program & Project Management
Product Management
E-commerce Strategy
Operations Leadership
Training
Reinsurance Accounting

Career Highlights

Led global-scale product launches at Google.
Achieved 200+ HC savings at Amazon.
Spearheaded accounting migrations at Swiss Re.

Work Experience

Google

Program Manager III (3 yrs 9 mos)

Amazon

Program Manager (4 yrs 7 mos)

Operations Manager (3 yrs 6 mos)

Sr. Catalog Quality Associate - French (3 yrs 8 mos)

IFLaC

French Professor (5 mos)

Inlingua

French Professor (3 mos)

Swiss Re Shared Services

Analyst Accounts Processing (3 yrs)

Education

BHM at Christ University, Bangalore

DALF C1 at Alliance Francaise de Bangalore

Bachelore of Hotel Management at Christ College, Bangalore University

Bachelor of Hotel Management at Christ College, Bangalore University

Kusshaal P (Kushal P R)

Program Manager

Bengaluru, Karnataka, India18 yrs 8 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led global-scale product launches at Google.
Achieved 200+ HC savings at Amazon.
Spearheaded accounting migrations at Swiss Re.

Stackforce AI infers this person is a seasoned leader in technology and e-commerce operations with a strong focus on AI/ML and global expansion.

Contact

Skills

Core Skills

Global Program & Project ManagementProduct ManagementE-commerce StrategyOperations LeadershipTrainingReinsurance Accounting

Other Skills

AI/ML automationAI/ML-based verticalsAccounting system migrationsBusiness StrategyCatalog Quality programsChange Management & TransformationCoachingCommunicationCompetitive IntelligenceConflict resolutionConsumer BehaviorContent Quality ManagementCost Savings & EfficiencyCost savingsCross-functional leadership

About

Experience

Google

Program Manager III

Jun 2022 – Present · 3 yrs 9 mos · Bengaluru, Karnataka, India · On-site

As Manager Program Management & Site Lead at Google, I drive high-impact initiatives across Search and related verticals, leading cross-functional teams in Bangalore, Germany & Seoul. Focused on product launches, innovation, and operational excellence to enhance user experience and drive business growth.
Achievements:
Lead global-scale program management for Google Search with focus on Sports, Language & AI/ML-based verticals; manage 4 Solutions Consultants + indirectly lead ~80 extended workforce employees.
Spearheaded “Googlies on Google” (IPL 2025) launch with $800K marketing budget, achieving +10% search growth.
Designed & executed Lens Evaluation dataset process to improve Google Lens image query understanding & precision.
Launched Reactive Translate for Hindi WebAnswers, enhancing UX across 18.6M queries/day.
Co-created launch strategy for Summer Olympics 2024 (54 languages, 4.2B impressions) & Paralympics 2024 (~1B impressions).
Played key role in Gender & Word Sense Disambiguation for English–Spanish translations; aligned LLM evaluations to improve accuracy.
Managed dictionary provider transition (OUP → RAE) for Spanish with zero downtime, ensuring sustainability & cost efficiency.
Partnered with ENG teams to launch ICC Cricket WC 2023, UFC and global sports leagues, driving multi-million daily query engagement.

Global Program & Project ManagementProduct ManagementAI/ML-based verticalsCross-functional leadershipOperational excellence

Amazon

3 roles

Program Manager

Nov 2017 – Jun 2022 · 4 yrs 7 mos · On-site

As a Program Manager at Amazon India & Slovakia, I led catalog quality initiatives and new marketplace launches, driving automation solutions and cost savings. I managed teams across India, Europe, and Japan, ensuring seamless operations and delivering measurable improvements in product search and customer experience.
Achievements:
Owned Catalog Quality programs improving product discovery and relevance across millions of products worldwide using AI/ML automation.
Directed 120 employees across India, Europe & Japan; generated 200 HC savings vs 146 HC target via automation & process optimization.
Partnered with Product & Engineering teams for scalable audit tools and UI enhancements → achieved Sr. VP-reviewed annual goals.
Successfully launched operations for Australia, Brazil, Turkey, UAE, Saudi Arabia, Netherlands, Sweden & Poland marketplaces → 90% ahead of schedule.
Initiated Defect-Reduction & ML Model program for US Consumables pricing → defined categories, defect taxonomy & execution roadmap.
Handled CEO & VP-level escalations; implemented fixes to prevent recurrence, saving $24K stop-loss.

Catalog Quality programsProduct discoveryAI/ML automationMarketplace launchesCost savingsE-commerce Strategy+1

Operations Manager

Promoted

Apr 2014 – Oct 2017 · 3 yrs 6 mos · On-site

As Operations Manager at Amazon in Bangalore, I managed a team of 20, focusing on team performance, conflict resolution, and employee development to optimize operational efficiency and drive business results.
Achievements:
Managed 20 HC team, driving performance, growth (+33% promotions approved), and corrective action for underperformers.
Conducted Weekly Business Reviews with internal & external stakeholders across 4 teams → informed leadership & drove accountability.
Partnered with tech to build 6 initiatives saving $100K annually via smarter automation.
Owned compensation, performance, and leadership development roadmap for direct reports.

Team performance managementConflict resolutionEmployee developmentOperational efficiencyOperations Leadership

Sr. Catalog Quality Associate - French

Aug 2010 – Apr 2014 · 3 yrs 8 mos · On-site

As a Senior Associate (French) at Amazon Development Centre India, I served as a Subject Matter Expert (SME) for various product categories, ensuring content quality and accuracy. I trained new hires and developed Standard Operating Procedures, contributing to improved operational efficiency and consistency.
Achievements:
Functioned as Subject Matter Expert (SME) across key categories (Grocery, Home & Kitchen, Software & Electronics).
Delivered knowledge sessions, discrepancy resolution & SOP creation for auditors & reviewers.
Trained & mentored 150+ new hires (~6000 training hours) across multiple sites.
Created baseline audit & defect rate assessment system, identified automation opportunities, and led stakeholder reviews.

Subject Matter ExpertiseTraining and mentoringStandard Operating ProceduresOperational efficiencyTraining

Iflac

French Professor

Nov 2012 – Apr 2013 · 5 mos

Conducted DELF A1 level French classes.

Inlingua

French Professor

Jul 2010 – Oct 2010 · 3 mos

Swiss re shared services

Analyst Accounts Processing

Jul 2007 – Jul 2010 · 3 yrs · Bangalore Urban, Karnataka, India · On-site

As an Analyst in Accounts Processing at Swiss Re in Bangalore, I managed a significant reinsurance portfolio and played a key role in accounting system migrations, focusing on accuracy, efficiency, and timely financial operations.
Achievements:
Owned reinsurance portfolio for Belgium, Netherlands & Luxembourg (€12M annually) → achieved 98% collection rate vs 90% target.
Led global accounting system migration project across 18 locations (legacy → modern system), ensuring minimal disruption & clean data migration.

Reinsurance portfolio managementAccounting system migrationsFinancial operationsReinsurance Accounting