Mohammad El-Jafri

Project Manager

United Arab Emirates11 yrs 2 mos experience

Highly Stable

Key Highlights

Led successful payment integration projects at PayU.
Achieved a 95% delivery rate for integrations.
Recognized for exceptional module handling.

Stackforce AI infers this person is a Fintech Integration Specialist with a focus on payment solutions and operational excellence.

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Skills

Core Skills

Project ManagementBusiness AnalysisIntegration ManagementClient SuccessIntegration EngineeringTechnical EngineeringApplication SupportTechnical TroubleshootingCustomer Relationship Management

Other Skills

Analytical SkillsAppDynamicsAppiumBankingC#Change RequestsCompetitive AnalysisCustomer RelationsCustomer ServiceDelivery Rate OptimizationEMV supportISO packetsIT DocumentationIT solutionsIntegration Process Design

About

At PayU, my leadership in Integration Support, Production Support, and Success Rate Monitoring is pivotal for providing top-notch service delivery. Passionate about driving operational excellence, my focus is on ensuring seamless payment integrations and enhancing client satisfaction through cutting-edge solutions. With a solid foundation in conversational AI and prompt engineering, I leverage these competencies to innovate and sustain high success rates in our services. My tenure at PayU has been marked by a commitment to excellence and team empowerment, as evidenced by the successful delivery of POS, Payment Gateways, and other integration projects. Our team's dedication to optimizing performance is reflected in an impressive delivery rate, and our collective efforts have led to recognition for exceptional module handling. These achievements underscore my ability to navigate and thrive in the dynamic fintech landscape.

Experience

Confidential government

Project Manager

Feb 2025 – Present · 1 yr 1 mo · On-site

● Focused on aligning IT solutions with business objectives, with a strong emphasis on the Qatari banking market.
● Spearheaded strategic initiatives for business applications, enhancing system reliability and user experience.
● Collaborated with cross-functional teams to identify and address business needs, translating them into technical requirements.
● Drive root cause analysis and implement preventive measures to reduce recurring issues.
● Monitored system trends and KPIs, driving process enhancements in agile frameworks to deliver high-impact solutions.

IT solutionsbusiness objectivessystem reliabilityuser experiencecross-functional collaborationroot cause analysis+4

Payu

2 roles

Engineering Manager

Promoted

Jul 2024 – Feb 2025 · 7 mos · Gurugram, Haryana, India

As Manager of Integration Support, Production Support, and Success Rate Monitoring, I lead a dedicated team ensuring seamless integration solutions and robust production support for optimal service delivery. With expertise in monitoring and enhancing success rates, I drive operational excellence and client satisfaction in the ever-evolving landscape of technology and business integration

Integration SupportProduction SupportSuccess Rate Monitoringclient satisfactionoperational excellenceseamless integration solutions+2

Senior Software Engineer

Jan 2021 – Jul 2024 · 3 yrs 6 mos · Gurugram, Haryana, India

Lead a team to deliver POS, Payment Gateway, QR and Payouts Integration.
Designing the Integration Process along with strong Integration delivery.
Delivering at the rate of 95% per month.
Awarded with Best Module Handling for POS Integrations.

POS IntegrationPayment GatewayQR IntegrationPayouts IntegrationIntegration Process DesignDelivery Rate Optimization+2

Pine labs

Senior Technical Engineer

Sep 2017 – Dec 2020 · 3 yrs 3 mos · Noida Area, India

Assisting with Pos integration, Payments Logs, ISO packets, and features configuration on POS(EMI/
rewards/UPI/Wallets/Meal cards), Payment Gateway, Billing application Testing.
Support device certification, and EMV with various networks.
Awarded thrice consecutively in a quarter as Best Employee.

POS integrationPayments LogsISO packetsdevice certificationEMV supportTechnical Engineering+1