Michael Wiese

Business Development Executive

Chicago, Illinois, United States13 yrs 5 mos experience

Key Highlights

Proven track record in enterprise sales and account management.
Expertise in leveraging AI for customer engagement.
Strong background in strategic planning and business development.

Stackforce AI infers this person is a SaaS sales expert with a focus on enterprise solutions.

Contact

Skills

Other Skills

Business DevelopmentCRMCold CallingCustomer ServiceFacebookGoogle DocsIdentifying Sales OpportunitiesIterableManagementMarketingMarketing ResearchMicrosoft ExcelMicrosoft WordNegotiationOutlook

Experience

13 yrs 5 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 9 mos

Current Experience

Polyai

Enterprise Account Executive

Aug 2024 – Present · 1 yr 9 mos · Chicago, Illinois, United States

PolyAI builds customer-led conversational assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
We serve enterprises where brand experience and accurate resolutions are essential to doing business. Our customers include some leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our clients see improved customer satisfaction, employee retention, and operational efficiency. PolyAI builds customer-led conversational assistants that carry on natural conversations with customers to solve their problems. We serve enterprises where brand experience and accurate resolutions are essential to doing business. Our customers include some leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our clients see improved customer satisfaction, employee retention, and operational efficiency.

Observe.ai

Enterprise Account Executive

Dec 2022 – Aug 2024 · 1 yr 8 mos · Chicago, Illinois, United States

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.

Twilio

Account Executive

Sep 2021 – Dec 2022 · 1 yr 3 mos · San Francisco Bay Area

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Intrado

Senior Account Executive

Sep 2018 – Sep 2021 · 3 yrs · Greater Chicago Area

Nasdaq Corporate Solutions Joins Intrado to become the largest digital media solutions platform in the industry.
Intrado's Digital Media Solutions group provides communications professionals with tools, technology, and intelligence to target the right audiences, reach across multiple channels, and monitor the impact of their messages. Our digital media software helps Marketing, Technology & Investor Relations professionals engage media, investors, employees, and all of their key stakeholders, with a suite of services that includes:
Virtual Events
Webcasting
Streaming live, on-site events to virtual audiences
Media Monitoring & Intelligence
Webhosting
Influencer Platform
Media Database

Nasdaq

Senior Sales Analyst- Team Lead- Global Corporate Solutions

Feb 2016 – Sep 2018 · 2 yrs 7 mos · Greater Chicago Area

Nasdaq Sales Advisory Board
Presidents Club
Team Lead

Groupon

2 roles

Business Development Consultant

Promoted

Nov 2014 – Feb 2016 · 1 yr 3 mos

Account Representative

Mar 2014 – Nov 2014 · 8 mos

Intersport

Account Executive

Dec 2012 – Mar 2014 · 1 yr 3 mos · Greater Chicago Area

Solicit new group ticket sales through cold calling,email
Manage group sales accounts
Research new marketing opportunities and sales leads
Perform day-of-event responsibilities
Assist with other sales and marketing support
Worked specifically on 2013 Hockey City Classic, 2013 ESPN College Slam Dunk & 3-Point Championships, 2013 ESPN College Home Run Derby, Under Armour Rivals 100, 2014 Hockey City Classic, 2014 ESPN College Slam