Jul 2019 – Feb 2024 · 4 yrs 7 mos · Bengaluru Area, India · Hybrid

• Digital Commerce Visionary: Launched and led the Digital Commerce Business division, propelling cloud-based transformations and leveraging advanced analytics and AI, enhancing revenue across 15 Operating Companies and 35 webshops worldwide.
• Strategic Architect of SaaS Platforms: Masterminded, strategized & executed a resilient and highly available cloud-native eCommerce SaaS platform, managing $4M in daily transactions and contributing to a $1.5B revenue increase through digital innovations.
• Transformation Leader: Directed comprehensive digital strategies, integrating eCommerce, ERP, CPQ and other technologies, to achieve growth and business transformation.
• DevOps Innovator: Advanced platform agility and deployment frequency by championing DevOps practices, leading the Architecture Review Board, and pioneering CI/CD automation tools.
• Global Team Architect: Established and mentored global teams of over 35+ members for Development, Managed Service, and Support, ensuring strategic alignment and SLA compliance for the B2B Commerce Digital platform. Ensured hiring, onboarding & performance management.
• eCommerce Strategy Advisor: Mentorship to business leaders aligning digital commerce strategies with market trends to optimize online profitability and business strategy across various businesses.
• Agile Transformation Advocate: Spearheaded Agile adoption through Scrum and Kanban, promoting a culture of continuous improvement and rapid prototyping.
• Cybersecurity and Data Privacy Proponent: Implemented transactional systems with enhanced cybersecurity resilience, compliance and utilized predictive analytics for risk management.
• Customer-Centric Strategy Champion: Integrated user experience with digital strategy to elevate customer adoption, retension and achieve strategic business goals.
• Data Engineering Pioneer: Led the creation of a scalable data engineering framework, bolstering data analytics capabilities for real-time decision-making and robust data governance.

Sep 2018 – Jul 2019 · 10 mos

• Global SAP C/4 Hana Leadership: Spearheaded the SAP C/4 Hana Center of Excellence, overseeing global operations with full accountability for architecture, cost management, and solution delivery.
• Strategic Business Analysis: Analyzed critical business processes and integrated eCommerce data to optimize product offerings, enhancing brand and category diversity.

May 2017 – Aug 2018 · 1 yr 3 mos

• Project Execution Excellence: Ensured flawless project delivery through meticulous management of releases, sprints, and resources, coupled with comprehensive solution architecture oversight.
• Enterprise Architectural Vision: Drove enterprise-wide technology enhancements, IT support, and business operations, collaborating with C-level executives on strategic initiatives.
• eCommerce Innovation Driver: Led the eCommerce vertical with a focus on continuous improvement, assessing and integrating new requirements to elevate platform performance. Responsible for maintaining & managing Requirements, End-to-end deliveries, Releases, Sprints, Resources, Risks, Issues etc.

Jan 2015 – May 2017 · 2 yrs 4 mos · Netherlands · On-site

• Working as Associate Manager – leading new enhancements, maintenance, development, code reviews, 3rd Service Integration and Business Operations. Status reporting to client and Accenture senior leadership
• Responsible for IT Delivery & Liaison with business partners across a widely diverse set of product lines.
• Responsible for maintaining & managing Requirements, Releases, Sprints, Resources, Risks, Issues etc.
• As an Intershop consultant, involved in finalizing the solution design with other 3rd party integrations (PEGA, BRE, Buckaroo Payment, PIM, SAP, Postcode Anywhere, etc.).
• Along with project delivery, Mayank was also involved in couple of other projects accounts to make them Agile and enhance them to next level on SCRUM process.

Jul 2010 – Jan 2015 · 4 yrs 6 mos

• Role of Ecommerce/Intershop Technical Consultant and Lead Developer. Involved in finalizing the solution design with other 3rd party integrations.
• B2C/B2B eCommerce Products and Projects implementations for various big clients globally.
• Setup Managed Service team.
• Requirement gathering and solution designing, modelling and development.
• Integration with external system and 3rd party services and payment systems.
• Client communication, Onsite co-ordination, and Team management and mentoring.

Jan 2010 – Jul 2010 · 6 mos

• Responsibility Includes:
• Requirement gathering and co-ordination with client site manager and team.
• Design and development for various E-commerce modules.
• Documentation of new functionalities and versioning using SVN.
• Prepare functional specifications.
• Team Management and work allotment.
• Project and issues tracking using JIRA.
• Ensuring the delivery of releases.
• Version management using WinCVS.
• Status reports to offshore and client site project manager.

Jan 2008 – Dec 2009 · 1 yr 11 mos

• Responsibility Includes:
• Requirement gathering and co-ordination with client site.
• Development for various e-commerce modules.
• Team Management and work allotment.
• Ensuring the delivery of releases.
• Version management using WinCVS.
• Status reports to offshore and client site project manager.

Nov 2006 – Dec 2007 · 1 yr 1 mo

• Responsibility Includes:
• Development of various e-commerce modules.
• Bug fixing.
• Reports status to Technical Project Lead.
• Documentation.

Jan 2005 – Jan 2006 · 1 yr

• Responsibility Includes:
• Understanding the System functionality and control flow of these applications
• Design, Development, Coding, Testing & Documentation of the applications.
• Troubleshooting of performance and memory related issues.
• Implementation of RMS.
• Porting on different handsets like Nokia 40 series, Sony, Motorola.
• Testing for these applications by installing through OTA and Bluetooth.