Dec 2018 – Mar 2025 · 6 yrs 3 mos · Dubai, United Arab Emirates

• As the leader of the global technology function at Amazon Payment Services, I am both passionate about and dedicated to re-imagining digital payments for customers and merchants throughout the Middle East and Africa region.
• My responsibilities encompass tech pre-sales and solutioning, merchant integration, software development (for new and existing products), infrastructure management, technical operations, information security, and data engineering. Additionally, I oversee the technology function responsible for delivering seamless payment products and experiences for Amazon shoppers throughout MEA stores (UAE, KSA, EGY, TR and ZA).
• Together, our aim is to provide simple, affordable, and trusted payment experiences for merchants and customers across the MEA region.

Apr 2014 – Jan 2015 · 9 mos

• Promoted to build and lead 5-member team in designing, developing, and managing decision-support application and tools for front-office trading group, integrating with trading/supply, operations, risk management, pricing/structuring, settlements organizations.

Mar 2013 – Apr 2014 · 1 yr 1 mo

• Extended inward-focused IT capabilities to external customers. Developed capabilities that underpin key business processes within the industry lifecycle including trading, scheduling, asset management and optimization, demand-side response, and settlements.
• Challenged with building team, processes, and systems to support organic business growth into new market space with demand response management product (multi-million dollar project).
• Leveraged technology to empower several key, new revenue streams for the business unit.
• Handpicked by senior leadership to course-correct and manage delinquent security appliances workstream of major datacenter migration that had put entire project at significant risk of missing deadlines.
• Invited to join M&A (and other structured deal) due diligence teams after demonstrating thought leadership in both technology and operations to commercial stakeholders.
• Updated business continuity program to eliminate operational risk from disruption to business-critical systems.

Dec 2010 – Mar 2013 · 2 yrs 3 mos

• Managed IS development and support function for variety of business-enabling systems across US power markets. Built and directed team of 6 IT professionals.
• Functions Supported include:
• a) ISO Settlements (NEPOOL, NYISO, PJM, CAISO, MISO and ERCOT) / nMarket Allocation Manager and custom SSRS reports
• b) Scheduling and ISO Trading / nMarket Power
• c) Upstream Power / OSIsoft PI System and various other systems
• d) ERCOT Asset Optimization and 24 Hour Real-Time Trading Desk / nMarket Power
• e) ERCOT Asset Dispatching / OSI Monarch GMS
• Major Initiatives Lead:
• Texas Nodal Market Transition (Go-Live and Post Go-Live Support)
• Generation Management System (GMS) Implementation (Inception to Operations)
• Managed Business Continuity Planning and Disaster Recovery plans for Direct Energy Upstream & Trading

Mar 2010 – Dec 2010 · 9 mos

• Developed a 3 year architectural - enterprise message bus centered - vision for our Upstream and Trading business unit
• Developed a Data Integrity business case for our Upstream and Trading business unit
• Developed an interface for gas pipeline data with Bentek Energy
• Managed a Market Data Service initiative to consolidate Market Data into a single repository
• Managed environments to support our Proprietary Trading applications
• Managed testing environments for the Texas Nodal Initiative and various other initiatives
• Supported Proprietary Trading applications

Jan 2009 – Mar 2010 · 1 yr 2 mos

• Lead the design, implementation and testing of the Trade Capture migration from a Java based API to a FIX based system with the Intercontinental Exchange (ICE)
• Developed various solution components in Java and TIBCO
• Supported DealCapture and E-Confirm applications
• Developed Retail Credit Risk BI solution to support B2B business better evaluate/assess credit exposure

Dec 2007 – Dec 2008 · 1 yr

• Provided technical leadership over design, implementation and testing of the SAP HR implementation project, to replace existing PeopleSoft implementation
• Actively participated in the business blueprinting of to-be HR processes, and translating the processes into system functional requirements
• Provided technical leadership over design, implementation and testing of the Canadian Benefits outsourcing project as well as coordinating the Payroll Outsourcing Project
• Initiated SAP ECC 6.0 upgrade recommendation and laying project foundation
• Lead the testing and training for the Scanning Solution of the Procure-to-Pay project

Oct 2006 – Jun 2007 · 8 mos

• Collected the requirements, designed and implemented a deal capture system to automate energy trade entry from ICE and NGX into the company’s risk management system
• Supported the system in production, providing second level support
• Developed a front end application to the system to make it self-administrative
• Delivered project benefits estimated at: saving 2 FTE, reducing the error entry rate to 0.5% and the Value at risk by $2.5 Million
• Researched Natural Gas storage fundamentals in North America and investigated potential of its use within the Wholesale’s group portfolio

Jun 2007 – Dec 2007 · 6 mos

• Led a project to develop an absence management system and managed its deliverables
• Collected the requirements, designed and implemented system using an agile customer centric development methodology
• Successfully sold the system to different areas of the business which is now being rolled out across British Gas Residential IS as well as British Gas Business IS
• Supported and administered the system in production for 100 users, with about 1,000 users being targeted for the short term
• Delivered project benefits estimated to save 0.5 FTE in each of the areas that it is rolled out to

May 2002 – Dec 2005 · 3 yrs 7 mos

• Managed the installation of new equipment and periodic updates (both software and hardware)
• Marketed and sold new VOIP (Voice over Internet Protocol) routes to various international destinations around the globe
• Programmed Cisco Routers and CPM (Computer Protocol Malaysia) voice gateways
• Maintained a set of Windows NT servers and Cisco gateways
• Managed 24/7 customer support (both technical and sales) by email/phone/fax
• Maintained excellent written and verbal communication skills as well as rigorous documentation
• Coordinated with team members in different countries to ensure quality voice service