Sep 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India

• Building and enhancing the marketplace @rapido with a view to provide better quality services and products to our user base

Mar 2021 – Aug 2022 · 1 yr 5 mos

• Established an Identity Association Model to identify similar characteristics and behavioral patterns
• between two accounts.
• Established a weekly Business Review Model to review defects for quality metrics and leverage the
• forum to understand ongoing issues within the business at a deeper root cause level (worldwide).
• Developed a program to bring down the Hold Reinstate Rate within the emerging marketplaces,
• reducing the friction between good customers.
• Coordinate all project inputs with multiple stakeholders to formulate accurate project tools, processes, and methodologies.
• Developed a streamlined mechanism to track the overall health of the program.

Nov 2019 – Mar 2021 · 1 yr 4 mos

• Maintained team efficiency by strategically delegating daily activities and monitoring output.
• Trained new employees in specific job requirements.
• Cross-trained existing employees to maximize team performance.
• Manage high severity incidents by connecting with different teams to mitigate risks to metrics,
• customer experience and associate experience.
• Have been a part of IPL (Investigations Performance League) project to handle a team and helped
• them improve their performance of bottom quartile team members.
• Responsible for the assignment of tasks within the operations by optimizing the usage of workforce
• and managing the Service Level Agreement (SLA) of the function.
• Communicating with stakeholders and program managers facilitating smooth functioning of the process at a global level.

Jan 2017 – Oct 2019 · 2 yrs 9 mos

• ● Detect, analyze and mitigate fraudulent transactions on Amazon's
• Europe marketplace.
• ● Evaluate credit risk on transactions.
• ● Maintain service level agreement for optimum customer
• experience.
• ● Performing analysis on a large dataset to get the trend of defects
• in investigations on week on week basis.
• ● Helped in making strategy by analysis of defect data, thus
• reducing overall defects of the team .
• ● POC for analyzing and providing insights to the senior
• management on all investigation defects of the team thereby increasing the efficiency.
• ● Proposed SOP changes related to multiple Org which was impacting customer experience globally.
• ● Derived mathematical formula to calculate a parameter related to
• operational efficiency.
• ● Have given suggestions on Performance Evaluation metrics in Amazon at global forum.