Jun 2025 – Aug 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

Dec 2023 – Jun 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Managed a 40-member team, including 6 Assistant Managers, driving the Direct to customer growth journey for 300 merchants. Led revenue operations to consistently hit daily, weekly, and monthly targets, optimized seller churn, and contributed to generating $3.1M in annual revenue for the company.
• Streamlined short term revenue in Salesforce by developing and automating a solution, analyzed 1,000 responses to uncover 12 key revenue loss, and integrated a script with structured conversations and TAT tracking to significantly enhance operational efficiency.
• Engineered a Metabase dashboard for real-time spending analysis and campaign budget tracking, reducing analysis time by 80%; streamlined processes, optimized dashboards resulting in a 25% increase in operational efficiency, and mitigated fraudulent activities from merchants by 30% to enhance overall customer experience
• Spearheaded initiatives including the hiring of 50+ employees, onboarding and training programs that reduced ramp-up time by 30%, led website enhancement trials increasing user engagement by 20%, and developed SOPs that improved NPS by 25%.

Feb 2023 – Nov 2023 · 9 mos · Bengaluru, Karnataka, India

• As the Lead of the Growth team, directed a 5-member team overseeing the D2C growth journey for 50 merchants. Managed end-to-end category lifecycle, including product selection, pricing, logistic, marketing, and inventory management.
• Initiated at 0k and maximized portfolio potential, yielding a steady Annual Recurring Revenue of USD 950k with a sustained 45% MoM growth rate. Directed Average Contract Value at $16,000 and thereon consistently achieving 5-10% MoM growth.
• Identified unique insights in the apparel and utility categories for D2C brands, driving profitability and significantly increasing order volume in a short time.
• Forged strong relationships with internal and external merchants to support category initiatives and drive business growth, recommended new products, with just 1% churn in my portfolio.
• Enhanced customer experience by integrating feedback into category management practices and driving continuous improvement and maintained a 90% positive NPS.

Feb 2023 – Jul 2023 · 5 mos

Jul 2022 – Feb 2023 · 7 mos

• Worked with various cross-functional teams to prioritize business and
• information needs, coordinated with other departments to execute
• defined strategy
• Identified, analysed and interpreted trends or patterns in complex data
• sets to achieve project objective.

May 2021 – Jul 2022 · 1 yr 2 mos