Kelly Chiang

Consultant

New York, New York, United States14 yrs 10 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in transforming ideas into actionable strategies.
  • Proven track record in AI and product management.
  • Strong collaborative leader driving team success.
Stackforce AI infers this person is a Product Management expert with a strong focus on AI and healthcare technology.

Contact

Skills

Core Skills

Product ManagementGrowth StrategyAi SolutionsCollaborationUi/ux ImprovementUsability ImprovementPerformance MarketingProduct StrategyAi/ml AutomationAgile TransformationBudget Management

Other Skills

AIContent CreationAnalytics ImplementationPrompt EngineeringAutomated Prospect AssessmentLLMUI/UX DesignUsability TestingWorkflow OptimizationSaaSData Engine DevelopmentMachine LearningBusiness StrategyProgram ManagementBusiness Process Improvement

About

Hi there! 👋 My core drive is to understand how things work and make them better – for users, for teams, and for communities. I seek out collaborative environments where curiosity and open ideation are the norm, as I firmly believe that the best ideas and solutions blossom from experimentation and debate. I thrive in environments where we have mutual respect and shared values, focused on a common purpose. My current journey has taken me through diverse industries like Financial Services, Healthcare Tech, Video Games, and Marketing + Ad Tech, where I applied my learnings to create value. A bit about what I bring to the table: ▪️ I'm a natural problem-solver – I enjoy figuring things out, and I'm not afraid to ask for help when needed ▪️ Learning by doing is my jam. For example, I learned to use APIs to showcase an employer's data platform capabilities to prospects and investors, freeing up engineering teams to focus on building ▪️ I like to take initiative and proactively find ways to add value and make a difference ▪️ I’m passionate about fostering team unity and a shared purpose, which I've seen lead to better morale and success in hitting goals Outside of work, I'm always learning something new - currently focused on cooking, home improvement, plant knowledge, and financial planning. Always happy to connect with fellow problem-solvers and builders!

Experience

Hakkōda, an ibm company

Senior AI Business Transformation Consultant

Nov 2025Present · 4 mos · Remote

Doro mind

2 roles

Product Growth Manager

Promoted

Aug 2025Nov 2025 · 3 mos

  • Managing end-to-end growth strategy from product development to operations: AI concierge optimization, content creation, analytics implementation, prospect messaging, internal process improvements, and web development for product+FAQpages (learning tools as needed). Leading weekly company-wide growth updates while supporting strategic initiatives including fundraising efforts. 🛠️🎨📈
Product ManagementGrowth Strategy

AI Consultant

Jun 2025Aug 2025 · 2 mos

  • Joined to build AI-first solutions. Collaborated with engineering to redesign prospect experience, co-delivering an AI-powered concierge system from prototype to production in 3 weeks. Owned prompt engineering and testing for the AI concierge, reducing inquiry response time from 7+ days to minutes via automated prospect assessment and routing.
AI SolutionsCollaboration

Xcaliber health

Director of Product Management

Apr 2024May 2025 · 1 yr 1 mo · New York, United States · Remote

  • Developed interactive LLM-powered Playground showcasing healthcare data platform, demoing to 9 VCs, 70+ conference leads, and prospects with ~8% deal conversion rate. Also led developer documentation initiatives and UI/UX improvements that reduced page load times (provider directory) from 40 seconds to <1 second.
Product ManagementUI/UX Improvement

Surfside

Lead Product Manager

Jan 2024Mar 2024 · 2 mos

  • Drove usability improvements that simplified ad creative workflows. Reduced creative types from 9 to 7 and required clicks from 16 to 10, increasing ad creative throughput and quality.
Product ManagementUsability Improvement

Wunderkind

Lead Product Manager - Identity, Data, Decisioning

Dec 2021Nov 2023 · 1 yr 11 mos · New York, United States · Remote

  • Led product initiatives for performance marketing platform during company's SaaS transformation. Navigated complex organizational priorities to advance decisioning systems, identity services, and real-time data engine development for 700+ eCommerce brands.
Product ManagementPerformance Marketing

Freelance

Freelancing

Jul 2021Dec 2021 · 5 mos

  • Completed strategic short-term projects including refining gaming monetization strategies and improving grocery automation startup operations.

Activision

2 roles

Lead Producer - Data Products + Analytics

Promoted

Jan 2020Apr 2021 · 1 yr 3 mos

  • Collaborated with engineering teams to define product strategy for AI/ML automation of item stores and in-game experimentation across Call of Duty franchise. Co-developed ML recommender systems that generated ~$230MM incremental revenue in 2020 and co-built in-house A/B testing infrastructure and analytics (open-source tech), scaling from <5 to 32 annual tests.
Product StrategyAI/ML Automation

Senior Producer - Data Products + Analytics

Dec 2018Jan 2020 · 1 yr 1 mo

Athenahealth

2 roles

Chief of Staff to CTO

Promoted

Jun 2016Nov 2018 · 2 yrs 5 mos

  • Co-led company-wide agile transformation and managed $260MM combined OpEx/CapEx budget. Drove execution of key CTO initiatives while translating platform architecture vision to company stakeholders and investors during critical restructuring periods.
Agile TransformationBudget Management

Technical Program Manager

Aug 2015Jun 2016 · 10 mos

Santander bank, n.a.

2 roles

AVP, Digital Banking & Multi-Channel

Jun 2014Jul 2015 · 1 yr 1 mo · Boston, MA

Senior Analyst, Business Finance

May 2013May 2014 · 1 yr · Boston, MA

Ernst & young

Senior Consultant, Financial Services Office

Oct 2010Apr 2013 · 2 yrs 6 mos · Boston, MA

Morgan stanley fund services

Fund Account Intern

Oct 2009Jun 2010 · 8 mos · Purchase, New York

Mastercard

Social Media Strategy Intern - Global Prepaid Group

Jun 2009Aug 2009 · 2 mos · Purchase, New York

Education

Fordham University

The Bronx High School of Science

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