Manikandan Narayanan

Associate Consultant

Tamil Nadu, India7 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in bridging cybersecurity and business outcomes
  • Led global teams to enhance operational efficiency
  • Proven track record in OT security solutions
Stackforce AI infers this person is a Cybersecurity Expert specializing in IT-OT Security and Network Infrastructure.

Contact

Skills

Core Skills

Ot CybersecurityNetwork ArchitectureTechnical EnablementNetwork SecurityTechnical LeadershipEscalation ManagementFirewall ManagementNetwork EngineeringWireless Networking

Other Skills

3G4GAWSAntennaApp idC (Programming Language)CDLCIECambiumCisco Identity Services Engine (ISE)Cisco NexusCisco RoutersCisco switchesContent inspectionCustomer Escalation Management

About

Network Security & Technical Enablement Leader | Driving Cybersecurity Excellence Across IT & OT Environments With 7+ years of Global Experience, I specialize in bridging the gap between Cybersecurity innovation and business outcomes. I’m a results-driven leader in Network Security and Technical Enablement—now expanding my impact in the rapidly growing Operational Technology (OT) security domain Currently, serving as a Security Consultant for a Major Oil-Gas E&P firm in Global Energy Sector, delivering comprehensive OT security solutions. My work spans full-spectrum IT-OT network analysis, segmentation strategy design, and secure deployment of OT environments. I design detailed network architecture diagrams, create SOW, SOP and LLLD documentation, and provide security recommendations based on real-world OT cyberattack trends. Responsibilities include end-to-end configuration of routers, switches, firewalls, wireless devices and driving the Migration activities and also rack-and-stack support. I ensure to enforce strict compliance standards for risk management including NIST SP 800-53, IEC 62443—vital for Oil & Gas, Utilities, Manufacturing, and Transport industries Previously, as Partner Technical Enablement Engineer, I enabled partner ecosystems through scalable training programs that reduced case escalations, improved resolution times, and boosted customer satisfaction. I led operations teams of 200–300 engineers across India, driving global standardization, mentoring talent, and enhancing efficiency through automation and process innovation As Technical Lead, I specialized in Strata, Prisma Access and Prisma SD-WAN—building training labs, playbooks, and knowledge bases to improve customer experience. I worked closely with engineering teams to resolve core product issues Deep-dive, in-depth knowledge with 6+ years of hands-on experience across Palo Alto Networks Platform—including Strata Firewalls (PA-220 to PA-7000 series), Panorama, Prisma Access, Prisma SD-WAN, PAN-OS integrated SD-WAN and GlobalProtect. Proven expertise in implementation, troubleshooting, TAC Support and root cause analysis I’m the go-to expert in crisis situations—resolving critical escalations, identifying root causes fast to keep network with reduced downtime Core Competencies: • IT-OT Security & Segmentation Strategy • Network Design, Architecture (Visio, LLLD, SOW, SOP) • SASE (Prisma Access, SD-WAN) • Technical Enablement & Global Team Leadership • Escalation Management Let’s connect if you’re focused on cybersecurity transformation—from data center to factory floor

Experience

Pwc acceleration centers

Senior Associate 2 - Cybersecurity | IT-OT & ICS Security Consultant

May 2024Present · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

  • Delivered comprehensive OT security solutions across IT-OT networks in critical Oil & Gas environments.
  • Conducted thorough network assessments to identify vulnerabilities and risks.
  • Developed detailed network diagrams post-assessment to plan effective segmentation and design secure OT networks, ensuring robust protection and seamless integration across IT and OT systems.
  • Designed network segmentation strategies and developed detailed architecture diagrams, SOWs, SOPs, and LLD documentation.
  • Led configuration of routers, switches, firewalls, and wireless devices, supporting rack-and-stack and migration activities.
  • Troubleshot and resolved issues during migration, cutover, and post-cutover phases to ensure smooth operational transitions.
  • Provided security recommendations based on current OT cyber threats and enforced compliance with NIST SP 800-53 and IEC 62443 standards.
  • Collaborated with cross-functional teams to maintain secure, compliant OT networks in highly regulated industries.
OT cybersecurityNetwork ArchitecturePalo Alto Networks PrismaNetwork Infrastructure ArchitectureSecurity ConsultingSecure Network Architecture+14

Movate

4 roles

Partner Technical Enablement Engineer - Palo Alto Networks

Oct 2022May 2024 · 1 yr 7 mos · On-site

  • As a PTEE for the NAM region, I lead technical enablement and operational excellence for a large engineering team supporting Palo Alto Networks’ security portfolio, including Strata, Prisma Access, and Prisma SD-WAN. I combine hands-on technical leadership with strategic process innovation to drive team effectiveness and customer satisfaction.
  • Designed and delivered technical training programs, boosting engineers’ capabilities in resolving complex partner cases.
  • Partnered with global stakeholders to standardize and implement support processes, improving case handling efficiency and consistency worldwide.
  • Led case quality audits and analytics to identify technical gaps and operational bottlenecks, reducing DSAT trends and high-aged cases.
  • Managed North America support operations across three sites (Chennai, Bangalore, Delhi), scaling a dedicated SASE team to 70+ engineers.
  • Mentored senior engineers into Subject Matter Experts, strengthening technical leadership and knowledge sharing.
  • Served as the key liaison between regional teams and global technical leads, aligning priorities and driving continuous improvements.
  • Led recruitment, technical assessments, and onboarding to maintain a high-performing engineering workforce.
LeadershipTroubleshootingNetwork SecurityPalo Alto Networks PrismaFirewallTechnical Enablement

Technical Lead - Palo Alto TAC

Promoted

May 2021Oct 2022 · 1 yr 5 mos · On-site

  • Led support for both Strata (Next-Gen Firewalls, Panorama) and SASE (Prisma Access, Prisma SD-WAN, Cortex Data Lake, Cloud Firewalls) product lines. Managed and mentored 25–30 engineers across North America, driving technical excellence, case management, and career growth.
  • 🔧 Technical Expertise:
  • Hands-on experience across multiple platforms:
  • NGFW – Layer 7 Issues, High MP-DP Issues, Root causes Analysis, Traffic flow issues, Routing, BGP/OSPF, HA, log forwarding, Commit Issues etc and all other features of Strata Firewall. Handled hardware series from (PA-220 to PA-7000) higher end platforms and knowledge on Traffic flow chip-level on each platform models
  • Panorama – Template stacks, device groups, central logging
  • Prisma Access – Tunnel setups, routing, authentication
  • SD-WAN – Link flaps, QoS, path selection, overlay routing
  • Cortex – Log ingestion, alerting, visibility gaps
  • Created in-house lab environments, authored playbooks & KB articles, and led Tek-Talks to improve troubleshooting efficiency and team readiness.
  • 👥 Team & Leadership:
  • Simultaneously led Strata and SASE teams.
  • Owned team onboarding, technical training & daily operations
  • Promoted engineers from L1 → Sr. Engineer → Tech Lead within 6 months through targeted coaching and SME assignments
  • Conducted regular 1:1s, performance reviews & skill gap analysis
  • Took on additional responsibility of managing 40–50 engineers as needed
  • 📞 Escalation & Stakeholder Engagement:
  • Jumped into critical customer escalation calls to guide resolution
  • Filed product bugs, collaborated with Engineering/SMEs
  • Represented teams in global stakeholder meetings, aligning on quality, metrics & delivery expectations
  • 🛠️ Core Tech: NGFW | Panorama | Prisma Access | SD-WAN | Cortex | Cloud Firewalls
  • ✅ Skills: Deep Troubleshooting | People Management | SME Training | Process Design | Stakeholder Alignment
LeadershipNetwork SecurityNetworkingNext gen firewallTroubleshootingEscalation Process+14

Senior Network Security Engineer - Palo Alto TAC

Feb 2021Apr 2021 · 2 mos · On-site

  • Worked as a Senior Engineer in the Palo Alto Networks TAC supporting premium and high-value enterprise customers across the globe. Specialized in advanced troubleshooting of next-generation firewall platforms and high-end chassis systems like PA-7000 Series and PA-5000 Series, deployed in complex production environments.
  • Provided L2/L3-level support for a wide range of PAN-OS versions and features including:
  • App-ID, User-ID, Content-ID, Threat Prevention, SSL Decryption
  • High Availability (HA) configuration & failover troubleshooting
  • GlobalProtect VPN, IPSec tunnels, SSL-VPN
  • Dynamic Routing Protocols (BGP, OSPF)
  • Virtual Wire, Layer 2, Layer 3 deployments
  • Zone-based security policies, NAT policies, Security Profiles
  • Panorama centralized management and Device Group troubleshooting
  • Worked extensively with tools like CLI (debugs, packet captures, flow basic/advanced), WebGUI diagnostics, Tech Support Files (TSF), PCAP analysis, WildFire logs, ACC logs, and System/Traffic/Threat logs.
  • Key responsibilities included:
  • Managing escalations and critical outage scenarios for Focused Plus and Premium customers.
  • Replicating complex customer issues in lab environments for deeper root cause analysis.
  • Direct interaction with Tier-3 engineers, development teams, and tech leads to escalate bugs or feature anomalies.
  • Provided global remote support and root-level access operations when needed.
  • Led weekend change windows and planned downtime activities for high-value clients.
  • Created internal runbooks, troubleshooting SOPs, and KB articles to reduce MTTR across the team.
  • Also responsible for mentoring junior engineers on firewall internals, PAN-OS architecture, and customer communication best practices. Acted as the Single Point of Escalation (SPOE) for all severe cases, supporting both customer success and internal knowledge growth.
Customer Escalation ManagementEscalation ProcessEscalations ManagementNetwork SecurityFirewallApp id+7

Network Security Engineer - Palo Alto TAC

Aug 2019Jan 2021 · 1 yr 5 mos · On-site

  • Provided L2/L3 technical support for Palo Alto Networks firewalls (PA-220, PA-200, PA-500, PA-32xx, PA-30xx, PA-50xx, PA-52xx, VM-100, VM-300) for EMEA and NAM customers
  • Worked extensively on PAN-OS versions 8.0.x, 8.1.x, 9.0.x, and 9.1.x
  • Hands-on experience with Panorama (hardware & virtual) and log collectors for centralized firewall management
  • Diagnosed and resolved complex issues using packet captures, flow basic, and other PAN debugging tools
  • Troubleshot advanced networking protocols and features: SSL VPN, IPSec VPN, OSPF, PBF, Static Routing, GlobalProtect, and Captive Portal
  • Deep understanding and configuration experience with App-ID, Content-ID, and User-ID technologies
  • Simulated and replicated customer environments using lab firewalls in Layer 2 and Layer 3 modes
  • Delivered Root Cause Analysis (RCA) and timely resolution within SLA across all severity levels
  • Ensured firewall configurations aligned with enterprise security policies and compliance standards
  • Collaborated with global teams for seamless case handling and escalations
FirewallNetwork SecurityNetworkingNext gen firewallTroubleshootingContent inspection+12

Quadgen wireless solutions

Network Engineer

Jun 2018Aug 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

  • Worked on AT&T LTE RAN integration and optimization projects involving multi-vendor environments (Nokia, Ericsson, ALU).
  • Performed end-to-end configuration and provisioning of eNodeBs, including PCI/PSC planning, parameter tuning, and feature activations.
  • Executed Metro Cell deployments: implemented RAN parameter changes, managed UE whitelisting (SIM provisioning), and carried out CIQ validation and plan implementation on live commercial networks.
  • Conducted remote commissioning, integration, and troubleshooting of LTE nodes using vendor-specific OSS tools: Nokia NetAct (CM Editor, CM Operations Manager, BTS Site Manager, Performance Manager) and Ericsson ENM.
  • Performed lock/unlock operations, RET configuration, Tx/Rx power validation, and cell/sector launches during network expansion and optimization activities.
  • Analyzed KPIs and counters to assess RAN performance and supported corrective actions for issues related to call drops, accessibility, and throughput.
  • Maintained detailed MOP/SOP documentation and coordinated with cross-functional teams (RF, Core, Field Ops) during change management activities.
NetworkingTroubleshootingWireless Networking3G4GAntenna+1

Education

Shanmugha Arts, Science, Technology and Research Academy

Master of Technology - M.Tech — Communication Systems (5-Yrs Integrated)

Jan 2013Jan 2018

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