Gulshan Kaushik — CEO

I am a results-driven business leader with 20+ years of experience across operations, supply chain, customer success, and enterprise transformation. Throughout my career, I have scaled businesses, turned around distressed assets, and delivered consistent performance across P&L responsibilities. As Chief Business Officer at Bizongo, I have led a ₹5000 Cr business, enabled a ₹1000 Cr recovery from a distressed book, and spearheaded international expansion. My leadership journey spans across organizations like FedEx, Vulcan Express, BVC Logistics, and Trackon Couriers—where I built scalable systems, operational frameworks, and a software platform still in use today. Known for execution excellence, I have built high-performing teams, streamlined supply chains, and significantly improved customer experience—reflected in an industry-leading NPS of 91. I was humbled to be recognized in The Hindu and Economic Times for my work on auto-fulfillment solutions. I am passionate about building resilient, tech-enabled operations that drive scale and efficiency. My strengths lie at the crossroads of execution excellence, customer-centricity, and transformative leadership

Stackforce AI infers this person is a seasoned leader in logistics and supply chain management with a strong focus on customer success.

Location: Gurgaon, Haryana, India

Experience: 20 yrs 6 mos

Skills

Operations Management
Financial Management
Customer Success
Customer Experience
Platform Management
Supply Chain Management
Business Development
Team Management
Logistics Management

Career Highlights

Led ₹5000 Cr business with international expansion.
Achieved industry-leading NPS of 91.
Orchestrated 100X growth in business.

Work Experience

Bizongo

Chief Business Officer - SCF & Services (2 yrs 5 mos)

Senior Vice President - Customer Success (1 yr)

Vice President - Customer Success (1 yr 9 mos)

Vice President Supply Chain Operations (1 yr 3 mos)

Director - North (Business Head) (1 yr 6 mos)

Director, Head - Supply Chain (11 mos)

BVC Logistics Pvt. Ltd.

Busniess Head, E-Tail (6 mos)

Vulcan Express

Associate Director (1 yr 7 mos)

Senior Manager - Operations (8 mos)

Trackon Couriers Pvt. Ltd.

Head - PE( Operations) (1 yr 1 mo)

YEBHI.COM

Manager - Process Assurance (1 yr 4 mos)

FedEx Express

Manager - Hub Operations (7 mos)

Manager - Operations (4 yrs)

Training - Officier. (1 yr 11 mos)

Education

Senior Management Programme at Indian Institute of Management Ahmedabad

Master of Business Administration - MBA at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Gulshan Kaushik

CEO

Gurgaon, Haryana, India20 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led ₹5000 Cr business with international expansion.
Achieved industry-leading NPS of 91.
Orchestrated 100X growth in business.

Stackforce AI infers this person is a seasoned leader in logistics and supply chain management with a strong focus on customer success.

Contact

Skills

Core Skills

Operations ManagementFinancial ManagementCustomer SuccessCustomer ExperiencePlatform ManagementSupply Chain ManagementBusiness DevelopmentTeam ManagementLogistics Management

Other Skills

AutomationBranch OperationsCRMContract ManagementCross-country CollaborationCustomer Relationship Management (CRM)Customer SatisfactionData ModelingExecutionGrowth StrategyInventory ManagementLogisticsManagementNet Promoter ScorePeople Development

About

Experience

Bizongo

6 roles

Chief Business Officer - SCF & Services

Promoted

Oct 2023 – Present · 2 yrs 5 mos

Responsible for driving profitability and ensuring positive Free Cash Flow from Operations (FCFO) by adeptly managing a 5000 Cr P&L across two countries. Implemented strategic financial measures, optimised operational efficiencies, and fostered cross-country collaboration to achieve sustainable financial growth and strengthen cash flow positions

Operations ManagementFinancial ManagementCross-country Collaboration

Senior Vice President - Customer Success

Oct 2022 – Oct 2023 · 1 yr

Net Promoter Score of 91.6%
a testament to our seamless tech platform that creates stickiness
CSAT Score 94%
attests our customer-first approach

Customer SuccessNet Promoter ScoreCustomer SatisfactionCustomer Experience

Vice President - Customer Success

Promoted

Jan 2021 – Oct 2022 · 1 yr 9 mos

Successfully orchestrated the accomplishment of hosting over 4 million events on our platform. This substantial achievement not only reflects the robustness and scalability of our platform but also signifies an extraordinary level of user engagement. Additionally, by driving 58% of the business towards a self-serve model, we have demonstrated the effectiveness of empowering users and clients to navigate and utilize our services independently. These accomplishments underline our commitment to fostering innovation, enhancing user experience, and driving the self-sufficiency of our platform

User EngagementSelf-serve ModelPlatform ScalabilityCustomer SuccessPlatform Management

Vice President Supply Chain Operations

Oct 2019 – Jan 2021 · 1 yr 3 mos

Led the development of a groundbreaking supply chain model, achieving a remarkable 98% service level with comprehensive automation practices. Spearheaded the implementation of auto-replenishment using advanced data modeling techniques. Cultivated a culture of people enablement, fostering growth and development within the team. Committed to driving innovation and excellence in supply chain management

Supply Chain ManagementAutomationData ModelingOperations Management

Director - North (Business Head)

Apr 2018 – Oct 2019 · 1 yr 6 mos

Orchestrated a meteoric rise in business, spearheading a staggering 100X growth trajectory. Established a Regional Business Unit from inception, catapulting its contribution from a modest 2%-3% to an impressive 40% of the organization's total business within 1.5 years. Achieved a customer Net Promoter Score (NPS) of 82 and nurtured a formidable team comprising 100 exceptional talents sourced from India's premier educational institutions. Leveraged their diverse skill sets and innate business acumen to drive exponential growth and foster innovation within the organisation.Empowered by their outstanding capabilities, we achieved remarkable milestones and set new benchmarks in business.

Business DevelopmentTeam BuildingGrowth StrategyTeam Management

Director, Head - Supply Chain

May 2017 – Apr 2018 · 11 mos

As the driving force behind technological innovation in supply chain management, I spearheaded the development of cutting-edge solutions to enhance efficiency and accommodate scalability with agility. Led the conceptualisation and implementation of warehouse processes, distribution SOPs, and contract management frameworks. Designed sophisticated cost models, effectively managed demand and price variations, and established robust procedures for returns and quality control. Instrumental in fostering strategic partnerships with multiple stakeholders, consolidating our position as a leader in the industry

Supply Chain InnovationWarehouse ManagementContract ManagementSupply Chain ManagementOperations Management

bvc logistics pvt. ltd.

Busniess Head, E-Tail

Nov 2016 – May 2017 · 6 mos · Mumbai Metropolitan Region

BVC Logistics is India's largest company in managing valuable commodity supply chain. Started 6 decades back and has expanded in multiple products category.
I was heading business of e-ship model which enables sellers to ship their product securely to their e-commerce customers.

Vulcan express

2 roles

Associate Director

Promoted

Apr 2015 – Nov 2016 · 1 yr 7 mos · Greater Delhi Area

Led a distributed team of 1500 people and managed a scale of 40x in 52 centre and 84 lanes across India.
Vulcan Xpress was a startup in the logistics space. Since inception Vulcan xpress had a culture of challenging obvious practices and had been very keen in building sustainable and scalable tech driven solutions. I joined as the 3rd member of Vulcan's senior management team. The organisation was only doing a small first mile business of snapdeal where we were doing around 15k shipments a day through 8 centres . I took up the business and started working on building capacities. We touched around 1 lac shipments/day within 4 months and expanded our network with 20 cities. Within 8 months we were the sole operator in First Mile business and were managing the entire country's first mile operation. During this time we acquired Linehaul processing centres and expanded our business and became the sole partner for LPC as well. I was managing 4 lacs shipments a days and touched 7 lacs shipment/day during peak in 2016.