Jan 2018 – Sep 2022 · 4 yrs 8 mos · Greater Seattle Area

Feb 2016 – Jan 2018 · 1 yr 11 mos

• Led an engineering organization with 100+ engineers and managers accountable for commerce and in-store technology experiences at Microsoft Retail Stores. We manage a wide range of technical infrastructure/solutions starting from Point of Sale devices to ERP services hosted in the cloud.

May 2015 – Jan 2016 · 8 mos

• Led a global Engineering organization that is responsible for building and managing the suite of technology services that power OEM (Original Equipment Manufacturing) and MBS(Microsoft Business Solutions) businesses.
• Increasing organizational effectiveness thru strong people leadership and driving people competency towards a DevOps culture
• Accountable for maintaining high Quality of Service, managing deployment and release delivery, transitioning infrastructure and services to the cloud (Azure IaaS and PaaS), and driving continuous cost efficiencies
• Driving the Continuous Delivery automation initiatives to increase speed, agility and developer productivity. Responsible for managing high systems availability to enable the peak order processing for the OEM and MBS businesses.

Nov 2011 – Apr 2015 · 3 yrs 5 mos

• Led a global Engineering organization that is responsible for Build & Deployment Engineering for the Enterprise Commerce ecosystem(Volume Licensing, MBS, OEM)
• Accountable for release delivery (80+ LoB applications, ~7000 deploys/yr), pre-production environment health(6000+ Servers) and driving continuous cost efficiencies
• Increased organizational effectiveness thru strong people leadership and driving people competency towards a DevOps culture
• Drove the Continuous Delivery automation initiatives to increase speed and agility. Automated the E2E Deployment pipeline and implemented daily builds to Dev and weekly Release to production (used to be major quarterly and minor monthly releases)
• Delivered automation frameworks to support Infrastructure and Configuration as Code which enabled quality, repeatability and significant cost savings
• Delivered major datacenter and cloud migrations (Azure) to drive cost efficiencies. Migrated over 2000 servers from On-Prem to the cloud. Reduction of server footprint by 30%.
• Managed a global team of 47 FTEs and 100+ vendors in 4 regions with a budget of 18+M.

Jan 2008 – Mar 2012 · 4 yrs 2 mos

• Managed Portfolio for 20+ custom enterprise and packaged applications for Microsoft Finance Business including mission critical systems like MS Sales, MARS and Enterprise Data Warehouse (EDW) platform.
• Accountable for 99.95% availability of the finance and enterprise data warehouse(EDW) services
• Managed a global team with over 20 personnel both directly and virtually and a 5M dollar budget
• Managed functional areas of responsibilities that include Service Operations, Incident Management, Problem Management, Release Management, and Change Management
• Delivered MBRs and QBRs for senior leadership teams and business teams consistently by capturing right metrics and KPIs
• Strategically planned and implemented onshore and offshore resource distribution to reduce the TCO for the service
• Created a MOF aligned cost model tool that is currently used across MSIT for Operations cost estimation
• Managed vendor to vendor transition seamlessly in an effort to save cost and to align with the single vendor strategy
• Driven various Service Improvement Programs to improve the Quality of service for the Line of business applications
• Planned and executed major projects at a broader level like MOF based Organization transition, Single Point of Failure Elimination, EMC storage migration and Critical Finance file share migration
• Played a key role in reviewing the technology architectures and designing disaster recovery solutions for critical applications in the Business Intelligence space

Apr 2007 – Jan 2008 · 9 mos

• Led and coordinated support activities with onsite & offshore teams for Microsoft BI Operations.
• Built and managed a 10 member team and ensured on time delivery of all contracted deliverables within the managed services support engagement with Microsoft.
• Communicated with team members and key business stakeholders with respect to status on problem resolutions, identify issues and risks, and propose priorities of problem resolutions.
• Provide frequent weekly/monthly and quarterly status reports to Microsoft’s senior management.
• Provide visibility to identified audiences which included business using a metrics reporting and communication process.
• Implementation of ITIL Framework to improve support process and create a process dependent environment rather than a people dependent environment.
• Align the support engagement to IT Project Life Cycle
• Gathered metrics for Availability, Performance and Incident response/resolution and ensured SLA's are met consistently
• Improved productivity and efficiency within the support organization to lower the total cost to customer.

Nov 2005 – Mar 2007 · 1 yr 4 mos

• Technical Leadership for the BI Systems Engineering team
• Implementation and support of line of business applications in a production environment
• Implementing new releases into staging and production in coordination with release and change management.
• Participating in project team activities prior to release and aiding in defining and driving operational best practices.
• Communicating problem resolution and additional information to customer groups, project team, and IT support groups.
• Providing analysis and troubleshooting for complex SQL Server, SharePoint, Reporting Services and IIS applications
• Designing Backup plans and Disaster recovery plans for production systems
• Developing training plans, knowledge measures for distributing application knowledge across global support team.
• Performance monitoring and tuning for SQL Server, C# and IIS based applications.
• Developing and reviewing operational metrics to support owned applications.

Jan 2004 – Oct 2005 · 1 yr 9 mos

Aug 2002 – Jan 2004 · 1 yr 5 mos

• Software Design and Development in JAVA and Oracle.