Rishabh Gaur

Product Manager

Bengaluru, Karnataka, India7 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Influenced over $100M in revenue growth.
  • Achieved 40% reduction in administrative tasks.
  • 11x Microsoft Certified across key platforms.
Stackforce AI infers this person is a Product Manager specializing in EdTech and Healthcare with a strong focus on AI and user engagement.

Contact

Skills

Core Skills

Product ManagementAi StrategyGrowth StrategiesHealthcareMicrosoft AzureSustainability

Other Skills

AI Product StrategyAI ToolkitAI-Powered Healthcare InnovationAutomationCloud ComputingCloud SolutionsComputer VisionCross-Functional LeadershipCross-Industry Solution ImpactCross-functional Team LeadershipCustomer RetentionCustomer Retention OptimizationData-Driven InsightsDeep LearningFeature Integration

About

TL;DR: Senior Product Manager specializing in acquisition, onboarding, and retention across EdTech, Healthcare, and Platform Products. 6+ years turning user journey optimization into measurable business growth and product-market fit. The Longer Version: I've spent the last 6 years focused on the three moments that make or break every product: how users discover you (acquisition), their first experience (onboarding), and why they stick around (retention). My journey began as a Technical Architect at Microsoft Technology Center, where I learned that great technology means nothing if users can't figure out how to adopt it successfully. This realization led me to influence over $100M in revenue growth by focusing not on what we could build, but on how enterprises would actually implement and scale our solutions across their organizations. Moving into Product Management, I worked with Microsoft's Industry Clouds team, building virtual consultation features for Microsoft Teams. This wasn't just about adding healthcare functionality; it was about understanding how hospitals would integrate new workflows into existing care delivery systems. At Circles, I dove deep into acquisition and onboarding optimization for their telco e-commerce platform. Here, I learned that customer lifetime value is determined in the first five minutes of interaction. We improved retention by 15% by redesigning the initial user journey to demonstrate value before asking for effort. The lesson: great onboarding isn't about showing features; it's about proving your product can solve the user's most pressing problem. At GoGuardian, I lead the AI strategy and build intelligent solutions for retention and engagement optimization across the Pear Assessment and broader Pear Deck ecosystem. I'm building AI capabilities that target a 40% reduction in administrative tasks—not through feature bloat, but by understanding exactly which workflow interruptions cause the most friction and tackling them. What connects all this work is my belief that sustainable product growth comes from optimizing two core metrics: time-to-value (how quickly users see benefits) and engagement depth (how often they return). I'm also 11x Microsoft Certified across Azure, M365, and Dynamics 365—because great product decisions require understanding what's technically possible. If you're building something interesting in EdTech, Healthcare, or Platform products, I'd love to hear about the challenges you're solving. Feel free to reach out: I'm always up for talking strategy over coffee (virtual or otherwise).

Experience

Goguardian

Senior Product Manager

Jul 2024Present · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

  • Leading AI Product Strategy: Driving LLM-based feature integration across GoGuardian's Pear Assessment suite, targeting 60% district adoption and achieving 40% educator time reduction through optimized AI model performance.
  • Building Pear Start AI Toolkit: Conceptualizing and scaling AI-powered assessment creation and lesson planning tools as freemium offering, with conversion uplift to premium Pear Deck Learning within the 3 PDL products - Pear Assessment, Pear Deck, and Pear Practice.
  • Driving Product-Led Growth: Transforming non-math teacher experience by building targeted feature enhancements that increased enterprise customer NPS by over 20 points, using data-driven insights from comprehensive user research and systematic feedback integration.
AI Product StrategyFeature IntegrationData-Driven InsightsProduct ManagementAI Strategy

Circles

Platform Product Manager

Jun 2023Jun 2024 · 1 yr · Bengaluru, Karnataka, India · Hybrid

  • Led product strategy for customer acquisition, retention, and platform optimization across international markets, driving revenue growth and operational efficiency through data-driven product innovations.
  • OTT Partnership and Productization: Owned complete OTT content bundling initiative for AT&T Mexico from ideation to launch, conducting market validation, negotiating OTT aggregator partnerships, and successfully integrating Amazon Prime, Paramount+, and LoungeKey bundles with Wim (AT&T Mexico) product portfolio.
  • International Market Expansion: Executed strategic pivot from digital-first to hybrid retail onboarding for LATAM expansion, designing and launching a 40-store pilot program that transformed conversion rates from 8-12% to 32%, enabling 240% month-over-month growth in customer acquisitions and successful scaling to 250+ retail locations across Mexico.
  • Customer Retention Optimization: Achieved 16% reduction in customer churn by implementing Medium-inspired exit survey system, strategically adding positive friction in cancellation flow through two-question feedback capture and targeted re-engagement.
  • Multi-Line Product Innovation: Conceptualized and launched multi-line offerings with role-based access control and hierarchical permissions, achieving a 20% adoption rate among existing customers, contributing $950K in incremental revenue through improved customer lifetime value in the first quarter itself.
  • Platform Performance Optimization: Led cross-functional initiative with engineering to redesign critical number search infrastructure, migrating from SQL to Redis-based architecture and deploying enhanced user interface with progress tracking and embedded support functionality, achieving 85% latency reduction (7-10s to <1s) and 20% reduction in cart abandonment rates.
Product StrategyCustomer Retention OptimizationMarket ValidationProduct ManagementGrowth Strategies

Microsoft

2 roles

Product Manager 2

Jan 2022May 2023 · 1 yr 4 mos

  • Virtual Care Platform Development: Conceptualized and delivered a comprehensive hybrid care solution encompassing Virtual Appointments, Patient Portal, and Remote Patient Monitoring, generating $9M revenue growth over 2 quarters; achieving 160% month-over-month increase in patient portal usage, building 10+ enterprise customer portfolio, and processing 500K+ daily patient engagement events.
  • AI-Powered Healthcare Innovation: Integrated natural language processing to enable a conversational Virtual Health Assistant for appointment booking, reducing call center volume by 50% and implementing machine learning models that decreased scheduling errors by 30% while increasing patient satisfaction by 45%
  • Teams Healthcare Integration: Developed Meeting Insights functionality specifically for healthcare consultations, utilizing Teams data to generate tailored medical consultation summaries, later adapted as Teams Intelligent Recap for broader enterprise use across Microsoft's product portfolio
  • Cross-Industry Solution Impact: Led product revamp of Microsoft Vaccine Management into Return to Work solution, adding OCR capabilities for manual vaccine mandate processing, achieving 7% revenue growth for Cross-industry Solutions and tripling daily active users over 3 months
Virtual Care Platform DevelopmentAI-Powered Healthcare InnovationCross-Industry Solution ImpactProduct ManagementHealthcare

Technical Architect

Jun 2019Jan 2022 · 2 yrs 7 mos

  • Microsoft Technology Center serves as a technical advisory hub where architects work directly with enterprise customers to design cloud solutions, provide proof-of-concept development, and support Microsoft's sales organization through technical validation and solution architecture.
  • Customer Technical Advisory: Conducted 210+ technical advisory sessions with enterprise customers on Azure Data & AI solutions including Power Platform, Synapse Analytics, and Stream Analytics, providing architectural guidance and proof-of-concept development that supported deal technical validation and customer cloud adoption strategies
  • Sales Engineering & Revenue Support: Collaborated with Microsoft's MCAPS division to provide technical validation for enterprise deals, contributing to customer acquisition and expansion initiatives that represented $109M+ in total pipeline value through technical solution design and technical solutions walkthroughs.
  • Sustainability Innovation Leadership: Led 10+ person cross-functional team, including engineering and design to architect Microsoft Bangalore office Digital Twin for corporate sustainability initiative, integrating multiple ISV solutions.
  • Industry Recognition & Expertise: Received Microsoft Techie Award for Data & AI technical leadership on BFSI customer KYC implementation project across Indian market, and appointed in the Microsoft Worldwide Sustainability Community for Digital Twin innovation work and thought leadership
Technical AdvisoryCloud SolutionsSustainability InnovationMicrosoft AzureSustainability

Zimetrics

Associate Technical Architect

Jan 2019Jun 2019 · 5 mos · On-site

Csir-ceeri

Research Fellow

Aug 2018Dec 2018 · 4 mos · Pilani, India · On-site

Microsoft

Solutions Architect

May 2018Jul 2018 · 2 mos · Bengaluru, Karnataka, India

Education

Birla Institute of Technology and Science, Pilani

Jan 2014Jan 2019

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