Chhaya Panchmukhi

Operations Associate

India8 yrs 9 mos experience

Highly Stable

Key Highlights

Over 8 years of experience in risk management.
Expert in fraud prevention and AML compliance.
Led risk management initiatives across multiple countries.

Stackforce AI infers this person is a Fintech Risk Management expert specializing in fraud prevention and compliance.

Contact

Skills

Core Skills

Fraud ManagementRisk ManagementAnti-money LaunderingFraud Prevention

Other Skills

AML ComplianceChargebacksCompliance ManagementControl Systems DesignCredit Risk ManagementCritical ThinkingCustomer ServiceCybercrime InvestigationData AnalyticsData PresentationData ReconciliationDispute SettlementDue DiligenceEnhanced Due DiligenceExternal Audits

About

With an experience of more than 8 years, I am a Risk Manager in fintech and payment gateway specializing in financial risk, fraud prevention, and AML. I help businesses navigate the complex and evolving regulatory landscape and protect their assets and reputation from fraud and cyber threats. I am passionate about leveraging my expertise and insights to help fintech companies and online merchants optimize their risk appetite and enhance their compliance performance.

Experience

Airtel international llp-airtel africa

Assistant Risk Manager

Sep 2022 – Aug 2024 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Spearheaded the Revenue Assurance and Fraud Management (RAFM) for Mobile Money operations running in 14 African countries.
Profile includes managing new product launches, identification and mitigation of new emerging risks.
Managing internal and external audits for Fraud Management and Revenue
assurance operations.
Manage RAFM Governance for RAFM controls for Mobile Money services.
Periodic review of activity/control universe for RA as well as FM process and make necessary changes as per the emerging fraud patterns.
Releasing monthly deck for the group CFO on the progress / data analytics and summary on the projects.

Revenue AssuranceFraud ManagementRisk ManagementData AnalyticsInternal Audits

Razorpay

Senior Risk Consultant

Jul 2021 – Sep 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

Profile includes performing a holistic risk review to migrate the Potential future Risk Exposure.
Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds.
Prepared suspicious activity reports for BSA/AML management.
Reviewed and analysis on Moderate Risk accounts. Conducted enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools.
Used transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.
Critical thinking end-to-end-to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of merchants.

Risk ReviewDue DiligenceSuspicious Activity ReportsEnhanced Due DiligenceCritical ThinkingRisk Management+1

Ola (ani technologies pvt. ltd)

Merchant Risk Consultant

Feb 2017 – Jul 2021 · 4 yrs 5 mos · Bengaluru, Karnataka, India

.TRMS/ Payment Gateway Frauds/ Cyber Crime Escalations
.Risk Checks for merchants and customers.
.Generated suspicious activity reports and risk management reports for manager.
.Reviewed and analyzed online banking/ ACH transactions to determine fraud activity.
.Basic Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS).
.Developing Fraud MO (method of operations) based on identified patterns.
.Strategies updating on personal requests of the client(Ex: Large Purchases, Travelling out of Town, Moving Permanently, card given to son/daughter for making purchases).
.Regular checks on Payment gateway transactions to prevent fraudulent transactions.
.Liaison with merchants in case of disputes and chargeback’s.
.Analyzing patterns on load money and P2P transfers
.Checking AML limits regularly on load money, P2P, Bank & IMPS account transfers,
.Involved in daily transaction monitoring and investigations to identify fraud/irregularity patterns unusual transactions.
.Suggested Risk Rules based on transactions which have been implemented.
.Supporting clients, Cops, Cyber Cell, CBI in providing details on the fraud reported.
.Publishing monthly MIS on Aggregator merchants.
.Adherence to strict standards of privacy and sensitive consumer data.
.Effectively resolving customers’ queries and grievances (through e-mails, calls and service tickets).