Hemani Rohilla

Customer Success Manager

Gurugram, Haryana, India3 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over four years of client-facing experience.
Proven track record in customer retention strategies.
Expert in aligning services with client goals.

Stackforce AI infers this person is a Customer Success Manager with a strong focus on SaaS and client relationship management.

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Skills

Core Skills

Customer Success ManagementClient Relationship ManagementBusiness Development

Other Skills

BDMBusiness PlanningBusiness StrategyCategory ManagementChatGPTChurn ManagementClient OnboardingContent EditorCross SellCross-SellingCustomer Relationship Management (CRM)Customer RetentionData AnalysisData VisualizationDatabase Management System (DBMS)

About

I am a client centric professional and a committed individual with over four years of client facing experience across various industries focusing on service delivery and customer success. I enjoy creating strong and lasting relationships whilst helping my clients & peers achieve their business objectives. Within my current role I am responsible for the following: - Helping IT Leaders with key business decisions around their strategic goals - Problem solving for A-Level clients and IT Leaders - Understanding and implementing strategic engagement plans to ensure clients make the most informed decisions. I work very closely with my clients to help them achieve their critical initiatives and strategically plan how to overcome and execute key business objectives. I am someone who believes in leading by example and the qualities that best define me are integrity, consistency & hardwork.

Experience

Utilidex - together, transforming energy

Customer Success Manager

Nov 2023 – Present · 2 yrs 4 mos · London Area, United Kingdom · Remote

I am specialized in building strong client relationships and ensuring seamless onboarding and continued satisfaction. I’m passionate about rapport-building and proactive problem-solving, which helped me drive customer retention and long-term loyalty. My approach centers on understanding client goals deeply and aligning services to create real, lasting impact.

Customer Success ManagementClient Relationship ManagementProblem Solving

Jarwiz

Customer Success Manager

Jul 2021 – Jan 2022 · 6 mos

Ekincare

Customer Success Manager

Mar 2021 – Jun 2021 · 3 mos · Hyderabad, Telangana, India · Hybrid

Byju's

BDM

Sep 2020 – Jan 2021 · 4 mos · Bangalore Urban, Karnataka, India

Collaborate with cross-functional teams including sales, product, and support to ensure
seamless customer on boarding, implementation, and ongoing success. Analyze customer
usage data and metrics to identify trends and areas for improvement, resulting in a
15percent increase in product engagement within the first year. Successfully reduced
customer churn rate by 20 percent through proactive outreach, personalized support, and
tailored solutions. Collaborated closely with sales and account teams to meet upsell and
cross sell, resulting in a 15 percent increase in business revenue within a six-month period.

Customer Success ManagementData AnalysisCross-SellingBusiness Development