Jan 2017 – May 2017 · 4 mos · Bengaluru Area, India

• Handled 150+ educators, published 500+ courses on the platform comprising of more than 5000 lessons in a period of 3 months.
• Liaised with cross functional teams (Tech, Ops etc.) to ensure optimization of processes, thereby increasing overall efficiency.
• Reported and resolved various tech issues faced by the users and formulated SOP's to facilitate easy and organized troubleshooting of issues faced by educators.
• Was involved in the overall quality assurance of the content present in the platform.
• Addressed various issues from diverse topographic customers via phone, mail and web chat. Facilitated mechanism to coordinate with Tech team to quickly resolve critical issues affecting the experience.
• Effectively implemented the usage of ‘Freshsales’ CRM tool providing an organized, comprehensive view of Unacademy’s educators and leads, and employees' interactions with them.
• I was also handling the Instagram account of Unacademy. Posted 10 photos, total likes of 10561, the number of followers increased from 23,100 to 27,500 in One and a half month.

Dec 2015 – Dec 2016 · 1 yr · Bengaluru Area, India

• I was Handling Technical Support and Product Ops
• Key Areas include operationalising new Product releases of the Demand,Supply and Consumer Platform.
• Also Monitor the Product Analytics Metrics.
• Handle the Tech Support channel which helps resolve any technical queries faced by Customers/Drivers using the Platform.
• Resolve around 75-100 queries/day on an average.
• In the initial stint, was part of the Cash Collection Operations team.
• Key Responsibility Areas included
• Handling Cash Collection Process End To End
• The Cash Collection Process mainly included co-ordinating with Multiple Hubs in 12 Cities and various Vendors.
• Reconciliation with various players like Myntra, Snapdeal, Zopper etc.
• Also responsible for technical support related to Cash Collection Process.

Aug 2013 – Dec 2015 · 2 yrs 4 mos · Bengaluru Area, India

• Adamya Chetana Trust - Ananth Kumar (Union Minister for Chemicals & Fertilisers) Initiative
• Successfully organised “Adamya Chetana Seva Utsav” for the year 2013-14 & 2014-15 which was attended by over 50,000 including various eminent personalities including Cabinet Ministers of India, Scientists from renowned organizations such as ISRO, DRDO, HAL etc
• Was also a part of “Subheeksha Gram” initiative which focused on installing Bio-gas plants in 200 flood affected households of “Ramteerthhalli” & “Sankonatti” villages in Bijapur District of Karnataka.
• Also contributed to “Flood Relief Fund Campaign” initiative for flood affected areas of Kedarnath & Jammu & Kashmir where funds of 30 lakhs were raised.
• Was also responsible for Public Relations of the Trust which included maintaining relations with various corporates and making the relationship fruitful.

Sep 2011 – Jul 2012 · 10 mos · Hyderabad

• Worked as an Automation Engineer and completed the training of 6 months.
• Training mainly focused on tools used for Automation Testing in the industry.