Nov 2022 – Mar 2025 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

Feb 2022 – Oct 2022 · 8 mos

• Led topline delivery for OYO India and SEA (~50% of OYO global revenue) for ~3.5 yrs
• Defined monthly/quarterly revenue strategy, identified key initiatives and drove delivery across the org
• Responsible for conversion and realization across 6 distribution channels, 7 brands, 300+ business/leisure cities
• Led a team of 60+ to drive capabilities of pricing, discounting, realization, supply quality, rev ops, walkin
• Spearheaded strategic partnerships, joint performance reviews with key OTAs to drive distribution
• Launched several new products – Audits (~10% revenue leakage reduction), dynamic prepaid (key lever in ~15% absolute cash CM improvement while holding revenue constant), Power Break (1-2% revenue growth)

Sep 2020 – Jan 2022 · 1 yr 4 mos

Aug 2019 – Aug 2020 · 1 yr

Jan 2019 – Jul 2019 · 6 mos

Jul 2018 – Dec 2018 · 5 mos

• Led and built India's largest hospitality membership program, OYO Wizard.
• Scaled to 2M+ paid and total 6M+ members within 1.5 yrs
• Wizard members started constituting 50%+ of bookings for OYO India Hotels & Homes and had strong retention with ~2X repeat rates
• Built a highly profitable P&L - Drove aggressive distribution across each consumer funnel, aligned 50%+ hotel partners to fund the discounts
• Led the entire business - P&L, product, price, distribution, consumer offerings, hotel offerings, marketing, operations

May 2017 – Jun 2018 · 1 yr 1 mo

• Led the Supply Excellence function; played a critical role in ramping up supply by 7X in 1 year
• Launched BD performance management to drive 2X productivity - dashboards, ratings, rewards and actions
• Reduced go live TAT from ~21 to ~14 days by building funnel visibility, integrating workflows and creating SOPs
• Reduced SRN churn by ~50% - identified the metric, revised product flows for RCA and actions via feedback loop
• Set up the partner support team – restructured internal teams, defined clear KRAs and SOPs to cater to a) Partner grievances b) Partner communications c) Drive VAS sales
• Led the supply product and tech thinking from a business perspective; launched in house BD app (ORBIS) while building all processes into that one platform to drive changes at scale
• Led the launch of next 38 cities (team building, supply addition, demand generation)

Apr 2016 – May 2017 · 1 yr 1 mo

• Responsible for overall P&L, operations, product, growth & strategy for forward logistics business
• Successfully implemented a 20% lower cost (vs peers) model; served top e-comm clients such as Myntra, PayTM
• Scaled up business to 1300+ pincodes, 30+ cities & 100+ members; Led an acquisition for business growth

Nov 2015 – Mar 2016 · 4 mos

• Led the 'catalog' function at PepperTap (3rd largest online grocery player at the time)
• Led a 50+ member team handling all catalog related activities – the lifeline in offline to online (O2O) model
• Achievements: In a short span of 6 months:
• Improved team efficiency by 40% by streamlining processes, KPIs
• Doubled the number of SKUs per store on app: helped increase average bill value and improve customer experience
• Improved Offline to Online sync by 100% cutting losses by ~INR 2cr/month while taking fulfillment rate from 85% to 98%

Jul 2015 – Sep 2015 · 2 mos · Gurugram, Haryana, India

Jul 2014 – Jul 2015 · 1 yr · Gurugram, Haryana, India

• Cost transformation for a global IT/BPO player (savings target: $100M over 3 years)
• Drove higher revenue at lower cost by monetizing 15% productivity through Alternate Commercial Models
• Worked directly with COOs, SVPs & VPs across 5 verticals & 4 functions proactively driving implementation
• Developed proposal for two live customer deals; Rated ‘frequently exceeding expectations’
• Redefining customer experience through NPS for a major two-wheeler player
• Implemented closed loop feedback across 50 dealers in UP, TN and Karnataka while improving NPS by 20%
• Realigned organization, developed training materials, set review mechanisms and IT systems towards a central goal
• Engaged with clients ranging from CMO, NSMs, regional sales & service heads to on-ground dealer staff
• Defining business plan along with functional targets for a major two-wheeler player
• Led the strategy on USD 400M ‘Scooters’ category by analyzing product, marketing, price, network & competition
• Liaisoned between CPO, product and brand heads laying out critical risks, revised assumptions & focus areas
• Growth strategy through where to play, how to win analysis for a leading NBFC
• Single handedly carried out the market analysis to identify top 5 (out of >500) sectors for SME lending
• Laid out a executable growth plan for $100M+ lending in a particular sector; this was finally adopted by the client
• 4 Private Equity diligences across pharma, healthcare, web hosting and digital cable verticals
• Assessed market attractiveness, competition and developed EBITDA projections for a leading Indian pharma co.
• Developed a bottom-up EBITDA projection model for a leading Indian hospital chain (Deal value: ~$40M)
• Assessed web hosting & domain registration market attractiveness for Turkey & China for a leading fund
• Modeled # of subscribers over 5 years for a leading digital cable service provider in India (Deal value:~$100M)

Jul 2012 – Jul 2014 · 2 yrs · Gurugram, Haryana, India

Apr 2011 – Jun 2011 · 2 mos · Mumbai Metropolitan Region

• Structuring and strategy desks, Fixed Income Division
• Priced several exotic structures related to FX and Commodities; Developed predictive model for OIS rate movements

Jul 2009 – May 2010 · 10 mos · Bangalore Area, India

• Key Member of the team providing the User Interface for the Business Rules division of Oracle’s SOA suite
• Reduced the customer complaints by 25% resolving more than 50 critical issues in the existing product

May 2008 – Jul 2008 · 2 mos · Bengaluru, Karnataka, India