Aug 2024 – Jul 2025 · 11 mos · India · Remote

• Conducted comprehensive Fincrime fraud prevention reviews, leveraging machine learning models to proactively mitigate fraud risks.
• Developed data-driven schedules that enhanced chat latency, effectively reducing idle time and improving customer service efficiency.
• Created the Buffer Tool for precise workforce planning, optimizing resource allocation based on chat inflow data.

Jul 2023 – Apr 2024 · 9 mos · Bangalore Urban, Karnataka, India

• Led the end-to-end onboarding process for Niyo Global, increasing funnel conversion by ~30%.
• Provided insights to the marketing team to reduce CAC and improve user performance and LTV.
• Launched and scaled Video KYC and Biometric KYC for seamless onboarding at Niyo Solutions Inc.

Jan 2021 – Jul 2023 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India

• Launched and scaled ‘Invest the change’ feature, increasing investment product penetration from 3% to 16% for first-time investors.
• Developed user personas and product flows for mutual fund investments, including SIP for 100 and global mutual funds.
• Achieved significant impact by giving users their first investment experience through innovative features.

Jul 2019 – Dec 2020 · 1 yr 5 mos

• Enhanced Ola Money postpaid acquisition by transitioning to an application-based process within the Ola app.
• Boosted Ola Money Postpaid retention by 20% through churn analysis and innovative marketing strategies.
• Managed risk portfolio during Covid using advanced frameworks, ensuring stability and growth.
• Integrated AmeyGB for customer support, increasing efficiency by 35%.

Jul 2018 – Dec 2019 · 1 yr 5 mos

• Enhanced Foodpanda orders by 30% through Geo-hashing improvements and multi-brand ordering strategies.
• Boosted delivery metrics by 40% by implementing dynamic last mile delivery solutions.
• Successfully transitioned the food delivery business into a Cloud Kitchen model from the product side.

Nov 2016 – Oct 2017 · 11 mos · Bangalore

• Analyzed financial technology startups focusing on business model, industry trends, and competitor analysis.
• Consulted VCs like Softbank and Tiger Global on global startup investments.
• Managed fintech subsectors such as Payments, Mobile Payments, and crowdfunding.
• Involved in new projects like Payment Service Directive 2.

Jul 2015 – Sep 2016 · 1 yr 2 mos · Pune Area, India

• Managed marketing and finance for engines in the Mining segment at Cummins Inc.
• Analyzed costing and overhead to determine market pricing strategies for engines.
• Collaborated with cross-functional teams to optimize revenue and market positioning.
• Developed skills in market analysis, financial planning, and project management.