Oct 2023 – Jun 2025 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

• Manage growth of product & revenue from unassisted customer journeys
• ➤ Key Responsibilities:
• ▶️ Agile Product Owner: Have owned multiple internal API projects which resulted in WhatsApp e-commerce, Chatbot & other platform modernization
• ▶️ Managed the product lifecycle including roadmap, UI wireframes, MVP launches, & key metric tracking.
• ▶️ Drive the paperless onboarding agenda & work with multiple stakeholders & third parties to identify and implement innovative solutions to digitize the onboarding journey
• ▶️ Involved in prototyping products using wireframing and Figma & Customer Journey Maps & Wrote comprehensive documentation(BRD- FSD- PRD-MRD) & work closely with agile delivery teams & LOB for new & updated Tools & features, providing clear requirements, & facilitating agile development processes.
• ▶️ Experienced in planning & executing tests from large system-wide tests to individual functional tests & regression tests. Methodologies used include waterfall, iterative, & AGILE
• ▶️ Conducted comprehensive gap, scope & impact analysis on business processes.
• ▶️ Supported Project Managers and Technical Leads in defining clear scopes, with epics, user stories, and acceptance criteria.
• ▶️ Revamped the app interface to make it intuitive & personalized, reducing policy booking time from 25 to 21.6 seconds
• ➤ Achievements:
• ▶️ Implemented enhancement initiatives resulting in a 24.62% reduction in support ticket count, through thorough bug investigation & resolution.
• ▶️ Developed one-tap checkout options, increasing online payment adoption by 16% over 3 months.
• ▶️ Introduced self-service features like claim intimation, reducing support workload while empowering users.
• ▶️ Secured an 18.6% growth in net premium by conceptualizing & launching 10 new features over a span of 8 months
• ▶️ Achieved significant growth in key metrics including user adoption, premium growth, deposit amounts, user retention & policy issuance, leveraging data-driven insights & strategic initiatives.

Apr 2022 – Sep 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• 𝗞𝗲𝘆 𝐂𝗹𝗶𝗲𝗻𝘁'𝘀- 𝐈𝐤𝐚𝐧𝐨 𝐁𝐚𝐧𝐤 & 𝐔𝐧𝐨 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐁𝐚𝐧𝐤
• Led customer lifecycle and CRM transformation projects, optimizing Customer 360, Case 360, and Ops 360 platforms. Focused on document intelligence, automated workflows, and seamless card onboarding, ensuring enhanced customer experiences and regulatory compliance. Played a key role in digital credit card onboarding, integrating eKYC, credit scoring, fraud detection, and BNPL solutions to drive customer acquisition and engagement.
• ➤ Responsibilities:
• ▶️ Developed customer-centric wireframes, aligning UX/UI with business objectives.
• ▶️ Conducted gap analysis and impact assessments, ensuring optimal process efficiency across credit card onboarding, transaction security, and
• digital lending.
• ▶️ Conduct AS-IS & TO-BE analyses & suggest fit-for-business for Business Solutions by designing a change strategy.
• ▶️ Validated requirements through functional and UAT testing, ensuring smooth deployments
• ▶️ Led regression testing and iterative product improvements, enhancing CRM and credit card lifecycle solutions.
• ▶️ Communicate the client's business requirements by constructing easy-to-understand data & process models.
• ▶️ Designed and implemented BNPL and EMI conversion solutions, optimizing customer spending behavior.
• ▶️ Performed quality assurance (functional testing) & user acceptance testing facilitating on-time, on-budget, and acclaimed "go-live" of the application.
• ➤ AGILE & SCRUM:
• ▶️ Create a functional user story and acceptance criteria using JIRA for B2B to help the development team to develop the test.
• ▶️ Conduct all sprint ceremonies, including sprint planning, Daily standups, Sprint retrospectives, Sprint demos, Story grooming, & release planning.
• ▶️ As a product owner, maintaining & prioritizing product backlog items using JIRA & ensuring that the development team understands items in the product backlog to the level needed.

Jul 2021 – Apr 2022 · 9 mos · Pune, Maharashtra, India · On-site

• Led the end-to-end digital product strategy for Neo Agri Bank under Agri10x, an innovative Agri-tech platform aimed at empowering Indian farmers through access to digital financial services and e-commerce. Spearheaded the design and delivery of key platform features including Farmer Passports for credit scoring, a crop trading marketplace, and an Agri-input booking system to bridge the rural financial divide and enhance user engagement, retention, and revenue.
• ➤ Responsibilities:
• ▶️Conceptualized and launched the Farmer Passport initiative, enabling creditworthiness for rural farmers and easing loan disbursement processes.
• ▶️Developed a seamless online Agri-input booking system, streamlining expert consultations and order management.
• ▶️Implemented a 3-Click UX strategy, drastically improving user journeys and minimizing drop-offs.
• ▶️Led agile sprint cycles and product roadmap planning, accelerating time-to-market by 25%.
• ➤Achievements:
• ▶️Enabled over 50,000 rural farmers to access credit through the Farmer Passport digital identity, acting as a reliable credit scoring mechanism.
• ▶️Partnered with NBFCs and microfinance institutions to facilitate faster loan approvals, reducing average processing time by 40%.
• ▶️Drove financial inclusion by integrating digital KYC and loan eligibility checks, bringing first-time borrowers into the formal lending ecosystem.
• ▶️Launched Add to Cart and checkout features, boosting monthly platform revenue by ₹25 Lakhs.

Apr 2021 – Jun 2021 · 2 mos · Mumbai, Maharashtra, India · Remote

• As an Assistant Manager (Analyst) at SBICAP Securities, I developed analytical dashboards using Tableau, provided data-driven insights for cost reduction and productivity, and supported business functions with actionable intelligence. I also ensured accurate reconciliation between Management MIS, Org P&L, and operational dashboards, working closely with the financial operations team.
• ▶️Track and report data
• ▶️ Made cross-functional partnerships, internally and externally
• ▶️ MIS & Reports
• ▶️ Provided view & support to clients as required in areas like Productivity, Cost Reduction, data-driven analytics, etc.
• ▶️ Created Analytical dashboards and data visualization using Tableau.
• ▶️ Identifying, developing, and executing data analysis to help marketing, product, and category functions create more business impact.
• ▶️ Analyse and identify red flags in the overall financial and operational performance
• ▶️ Closure with accurate reconciliation between Management MIS, Org P&L, and operational Dashboards, working closely with the financial operations team
• ▶️ Managing data loads, security, and integrity of a data mart

Sep 2017 – Oct 2018 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Worked on Fusion Banking Teller and Single Customer View projects, focusing on process optimization and functional testing
• ▶️ Preparing Business Requirement Definition (BRD) for the strategic development of Fusion Banking Essence Teller and Single Customer View
• ▶️ Led requirement workshop with the development team and other stakeholders
• ▶️ Writing User Stories for development of the Functionality and Co-ordinate with the Dev team for Functional support,
• ▶️ Involved in ballpark estimation based on quick analysis, assumption, and existing BRDs/CR, Solution architects, and other stakeholders to understand the feasibility of the requirement.
• ▶️ Working with the Development Team and testing team to transfer business knowledge & provide guidance from a functional perspective
• ▶️ Actively involved in Functional testing to certify the development based on acceptance criteria and usability of the product
• ▶️ Providing functional demos to various stakeholders and sales teams

May 2015 – Jun 2015 · 1 mo