Dec 2024 – Present · 1 yr 3 mos

• Led discovery sessions with new Sprinklr clients to gather requirements and define success criteria for implementations
• Partnered with customers and internal stakeholders to recommend process, technology, and people solutions to meet business goals
• Designed and configured tailored platform solutions, ensuring alignment with client use cases and functional expectations
• Delivered end-to-end project management across multiple implementations, maintaining clear communication with stakeholders throughout the lifecycle
• Facilitated client training and onboarding to drive platform adoption and ensure timely, effective user education
• Focused on client satisfaction, ensuring maximum value was derived from the implementation experience
• Executed deployments with foresight to anticipate future client needs and evolving business requirements
• Supported Services Directors in optimizing client service related to performance, functionality, and enhancements
• Maintained accurate, high-quality documentation of implementation steps for internal and external stakeholders
• Collaborated with Sales and Pre-Sales teams on scoping, proposals, and winning new or expanded business opportunities

Apr 2023 – Dec 2024 · 1 yr 8 mos

Nov 2021 – Mar 2023 · 1 yr 4 mos

May 2021 – Oct 2021 · 5 mos