Apr 2023 – Jun 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• Developed and optimized deployment processes for WAR files and SQL scripts, leading to more efficient deployments and a reduction in deployment time.
• Implemented a robust troubleshooting framework using logs, error messages, and monitoring tools, which significantly improved issue resolution and system stability.
• Leveraged AppDynamics and other monitoring tools for in-depth root cause analysis, effectively reducing the frequency of recurring problems.
• Monitored and tested applications in the UAT environment, identifying and addressing issues to improve application accuracy and ensure smooth production transitions.
• Utilized WebLogic tools for disaster recovery and data center management, conducted comprehensive DR drills, and updated procedures to maintain high operational readiness.
• Applied Linux commands for server monitoring and maintenance, automated routine tasks to enhance efficiency, and maintained exceptional system uptime.
• Established a client follow-up process to engage with clients post-support, resulting in higher satisfaction scores and a reduction in support-related complaints.
• Proactively communicate potential issues to teams to prevent disruptions and implement preventive measures that reduce future incidents.
• Documented and maintained UNIX/Linux configurations, conducted regular updates, and improved system performance and process efficiency.

Mar 2022 – Mar 2023 · 1 yr · Mumbai, Maharashtra, India · On-site

• Experienced L2 Support Specialist for Ebao Applications specializing in policy insurance and claims settlement.
• Proactively address and resolve user tickets within SLA using incident management tools.
• Proficient in creating and extracting New Claims Reports, Claim Code, and Claim Status reports through efficient SQL Queries. Provide global telephone and remote support as needed.
• Assume leadership as a Team Lead for General Claims, applying best practices from L3 support & Developers. Utilize advanced SQL techniques, including joins, sub-queries, update, delete, and insert statements, to generate tailored reports and swiftly resolve users' application-related issues.