Syed Ali Ameer Zaidi

Operations Associate

Lucknow, Uttar Pradesh, India8 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 8+ years in banking and IT industries
  • Expert in ITIL frameworks and incident management
  • Proven track record in project delivery and stakeholder communication
Stackforce AI infers this person is a Project Management expert in IT and Banking sectors.

Contact

Skills

Core Skills

Project ManagementItil Process

Other Skills

Project DeliveryMajor Incident ManagementIT Service ManagementIncident ManagementScrumOperations ManagementEscalation ResolutionMicrosoft PowerPoint

About

With over 8+ years of diverse experience across the banking and IT industries, I specialize in delivering innovative solutions that bridge the gap between technology and business needs. Currently, I am contributing to an IT company, where I focus on leveraging technology to optimize processes, enhance efficiency, and deliver value-driven outcomes. A proactive and results-oriented professional with experience in end-to-end project delivery, risk mitigation, scope changes, stakeholder communication, performance measurement, and continuous improvement. Proven ability to ensure project efficiency, foster collaboration, and maintain project documentation. Strong understanding of ITIL frameworks and incident escalation processes. Expertise in managing P1 & P2 incidents, ensuring rapid resolution and minimal downtime. • Skilled in facilitating war rooms, stakeholder communication, and RCA processes.

Experience

Hcl technologies

Senior Associate

Aug 2022Present · 3 yrs 8 mos · Lucknow, Uttar Pradesh, India · On-site

Project ManagementProject DeliveryMajor Incident ManagementITIL ProcessIT Service ManagementIncident Management

Bandhan bank

Assistant Manager

Mar 2022Aug 2022 · 5 mos · Lucknow, Uttar Pradesh, India

I process india limited (icici bank)

Senior Sales Executive

Sep 2020Jun 2022 · 1 yr 9 mos · Lucknow, Uttar Pradesh, India

Tata capital financial services ltd

Sales Executive

Oct 2018Sep 2020 · 1 yr 11 mos · Lucknow, Uttar Pradesh, India

Icici bank

Officer Sales

Sep 2015Aug 2016 · 11 mos · Lucknow, Uttar Pradesh, India

Education

University of Lucknow

Masters — Applied Economics

May 2012Jun 2014

University of Lucknow

Bachelor of Commerce - BCom — commerce

Jan 2009Jan 2012

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