Gokulakrishnan S R

Technical Program Manager

Dublin, Ireland7 yrs 8 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Expert in Generative AI and cloud automation.
Proven leadership in global support engineering teams.
Award-winning technical solutions engineer.

Stackforce AI infers this person is a Cloud Computing and Infrastructure expert with a focus on AI-driven solutions.

Contact

Skills

Core Skills

Artificial Intelligence (ai)Project ManagementTechnical Requirements

Other Skills

AWS CloudFormationAWS Elastic BeanstalkAmazon ECSAmazon EKSAmazon Web Services (AWS)AristaBorder Gateway Protocol (BGP)Business RequirementsC++Cloud ComputingCode ReviewCommunicationCompliance AuditingComputer Network OperationsComputer Networking

About

Tech enthusiast and passionate about unimaginable things we could do with Cloud. Focused work on automation, self service, user experience at scale. Building & Delivering GenAI Enterprise applications for field enablement----This profile content in its entirety represents my own view points and not of my employer, Amazon Web Services

Experience

7 yrs 8 mos

Total Experience

3 yrs 10 mos

Average Tenure

6 yrs

Current Experience

Amazon web services (aws)

5 roles

Senior Technical Program Manager, TAA

Nov 2024 – Present · 1 yr 7 mos

Skiing in Tooling Automation & Augmentation Team, Enhancing user productivity with Generative AI & tooling delivery at scale for AWS Support WW operations

Senior Cloud Support Engineer

Promoted

Apr 2023 – Oct 2024 · 1 yr 6 mos

Promoted as L6 Containers Cloud Engineer focusing on Automation / Diagnostics, User Experience, Support Management for Amazon ECS and EKS.
Leading Amazon ECS Support Engineering with great diverse team of experts around the globe
Exploring, prototyping functional GenerativeAI business models with Amazon Bedrock and AI/ML solutions

Service-Level Agreements (SLA)Business RequirementsRequirements GatheringQuality AssuranceSoftware DeploymentSecurity Controls+22

Cloud Support Engineer II (Containers)

Promoted

Dec 2021 – Mar 2023 · 1 yr 3 mos

Promoted as L5 Cloud Support Engineer II.
Scope of active work includes:
1. Escalations on aws cloud containers issues and focused handling for strategic Enterprise customers
2. SME Mentoring for AWS Containers Services
3. Development of AWS Support Automation Workflow (SAW) runbooks for self-service diagnosis
4. Internal / external Article technical content reviews

Service-Level Agreements (SLA)Business RequirementsRequirements GatheringQuality AssuranceSoftware DeploymentTeam Leadership+14

Cloud Support Engineer. I (Containers)

Promoted

Apr 2021 – Dec 2021 · 8 mos

Promoted as a Cloud Support Engineer. I (Containers), Assisting Enterprise Organizations with their Containers on AWS Cloud journey.
https://aws.amazon.com/containers/
Amazon accredited Elastic Kubernetes Service & Elastic Container Service SME
Fleet includes:
Amazon Elastic Container Service
Amazon Elastic Kubernetes Service (Amazon EKS)
Serverless Compute - AWS Fargate with ECS & EKS
Amazon Elastic Container Registry (Amazon ECR)

Code ReviewIntegration TestingTechnical AnalysisCommunicationTechnical DiscussionsWritten Communication

Cloud Support Associate (DevOps)

Apr 2020 – Apr 2021 · 1 yr

1. Part of AWS Premium Support DevOps Team, assisting customers with technologies includes Elastic Kubernetes Service, Cloudformation, ECS, Fargate, Elastic Beanstalk platforms which are built upon core aws services such as EC2, VPC, ELB and many more.
2. Developing / promoting Proof of Concept knowledge centre solutions for aws containerization application infrastructure use-cases consumed by global internal audience to support AWS Premium Support customers above and beyond.
More on AWS DevOps
https://aws.amazon.com/devops/

Technical AnalysisCommunicationTechnical DiscussionsWritten Communication

Arista networks

2 roles

Technical Solutions Engineer

Jul 2018 – Mar 2020 · 1 yr 8 mos

1. Troubleshooting / Providing Level 3 Expert Technical support to Datacenter Networking issues.
2. Involved in Root Cause Analysis and Break-fix for production impacting network failures for industry leaders in Telecommunications and FinTech.
3. Volunteer in Internal Technical Content Development for large Audience.
4. Technical Solutions SME at Arista MSS, Cloudvision Products made of distributed cluster system.
Awarded Arista Pacer of the year 2018 - 2019 for doing exceptional job as Technical Solution Engineer and setting an example for someone grasping, adapting so quickly and helping the peers.
Networking Technologies mostly worked on:
Bgp, Macsec, CVP, Vxlan, OSPF, Veos Router, Evpn with Vxlan, Arista MSS firewall solutions, NSX Vxlan integration.
Platform:
Arista DCS 7280 Series
Arista DCS 7050 Series

Technical AnalysisCommunicationTechnical DiscussionsWritten Communication

Technical Solutions Engineer - Intern

Jan 2018 – Jun 2018 · 5 mos

1. Joined Arista Networks in Internship Program as part of my last semester curriculum.
2. Internship Project:
Firewall Policy Detection on Arista switching Hardware - Based on Arista Macro Segmentation Service
3. AIRP(Arista Industry Readiness Program) certified professional

Technical AnalysisCommunicationTechnical DiscussionsWritten Communication