Madhur Chaturvedi

CEO

Gurgaon, Haryana, India21 yrs 6 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 20+ years of experience in Mobile and eCommerce.
  • Led Samsung's Mobile Services to enhance customer engagement.
  • Pioneered eCommerce strategies across Asia-Pacific.
Stackforce AI infers this person is a seasoned leader in Mobile Services and eCommerce with a strong focus on Digital Transformation.

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Skills

Core Skills

Business StrategyDigital TransformationE-commerceBusiness DevelopmentCustomer Experience

Other Skills

Customer Lifecycle ManagementBig DataAI StrategyMobile ServicesApps BusinessCustomer RetentionMonetizationStrategic PartnershipsCustomer AcquisitionDigital MarketingProject ManagementVendor ManagementDigital InnovationProgram ManagementCustomer Relationship Management

About

With experience spanning Mobile, Digital Businesses, and eCommerce, I revel in working at the intersection of Business, Strategy and Technology, as demonstrated across an 20+ years professional journey, with iconic organizations like McKinsey, Oracle & Samsung.. Currently I am Senior Director and Head - Mobile Services & Apps Business, and Big Data & AI Group at Samsung India. As Head of Mobile Services & Apps, I handle customer retention and monetization oriented Services and Apps for Samsung MX Business such as Samsung Wallet, Samsung Members, Samsung Health, Care+ device protection, co-brand credit card, Galaxy App Store, App distribution Partnerships, and Lock Screen Stories. As Head of Big Data & AI Group, I enable the organization to derive value from customer data in a responsible but impactful manner, to drive better customer retention, personalization and optimized marketing. Previously I have worked in various Digital and eComm leadership roles across B2C and B2B including 1. Managing Director (eCommerce) at Vedanta Group, creating a new model of digital buying, selling and price discovery in the natural resources industry (VedantaMetalBazaar). 2. Head of eCommerce for Asia-pacific for Merck Life Science, growing eCommerce channels adoption in APAC (www.sigmaaldrich.com). 3. Head of Tablets and Laptops for Samsung, leading Samsung Tablets to market leadership and relaunching Laptop business in India. 4. Head of Online Business Strategy for Samsung, building a profitable Online and Omnichannel business for Samsung. I have also worked in Technology industry with Oracle and consulting industry sith McKinsey, and A&M. I am an MBA from IIM Bangalore and Electrical Engineer from IIT Kanpur.

Experience

Samsung india

Senior Director & Head - Mobile Services & Apps Business + Big Data & AI Group

Jul 2023Present · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

  • Heading Mobile Services and Apps Business portfolio at Samsung India, including
  • App install Businesses e.g., strategic partnerships, App Recommendations and Galaxy Store
  • User Engagement Services like Samsung Wallet, Samsung Health, Dynamic Lockscreen and Samsung Members
  • Value added Services like Care+ device protection and co-brand credit cards
  • Managing the Big Data platform and initiatives for Samsung India to drive CLM and custmer acquisition and retention, including growth of Samsung Account. Also leading key AI strategy projects, including Gen AI strategy.
Customer Lifecycle ManagementBig DataAI StrategyMobile ServicesApps BusinessBusiness Strategy+1

Vedanta resources limited

Managing Director (eCommerce)

Jul 2022Jul 2023 · 1 yr · New Delhi, Delhi, India

  • Built eCommerce platform for Vedanta (Vedanta Metal Bazaar)
E-CommerceDigital MarketingProject ManagementVendor ManagementE-commerceDigital Transformation

Merck group

2 roles

Head - Asia-pacific eCommerce (SLS)

Promoted

Nov 2021Jul 2022 · 8 mos

  • eCommerce across Asia Pacific including China, India, Japan, Korea, ANZ and SEA
Digital InnovationE-CommerceProgram ManagementProject ManagementE-commerceDigital Transformation

Head - India eCommerce and Digital (SLS)

Aug 2021Nov 2021 · 3 mos

Samsung india

2 roles

Director & Head - Tablets and Computing Business

Jan 2021Aug 2021 · 7 mos

  • Led Tablets business - driving profitable triple digit growth, and #1 market share across offline, online and B2B channels.
Customer Relationship ManagementOnline MarketingDigital InnovationBusiness AdministrationBusiness DevelopmentE-commerce

Head - Online Business Strategy

Jul 2016Jan 2021 · 4 yrs 6 mos

  • Reinvented Samsung's play in eCommerce through sales, marketing and channel innovations covering own Direct to Consumer site and 3rd party marketplaces.
  • Part of core leadership team that relaunched Samsung's online smartphone business with introduction of M-series.
  • Conceptualized and set up several industry first promotions and consumer programs including Shop App 20K Advantage, Student Advantage, Referral Advantage & Samsung Delight Delivery.
  • Increased sales contribution from Samsung.com Direct 2 Consumer business and enhanced conversion % on website and App.
E-commerceDigital InnovationBusiness AdministrationWeb DevelopmentDigital Transformation

Shopclues

AVP - Strategy & Customer Experience

Dec 2015Jul 2016 · 7 mos · Gurgaon, India

Oracle

Director, Insight & Customer Strategy

Mar 2011Nov 2015 · 4 yrs 8 mos · Gurgaon

  • Drove digital transformation programs & seeded / influenced / accelerated Enterprise Application deals at key accounts
  • o Geos - India, Singapore, Malaysia, Indonesia, Bangladesh and Saudi Arabia
  • o Areas of expertise - Customer Experience, Sales Automation, Digital Marketing and Analytics
  • o Industries – Consumer Goods, eCommerce, Insurance, Telecom

Alvarez and marsal

Director

Mar 2010Mar 2011 · 1 yr

Digital TransformationCustomer ExperienceSales AutomationDigital Marketing

Mckinsey

Strategy Consultant

May 2005Feb 2010 · 4 yrs 9 mos

Evalueserve

Sr Associate

Jul 2002Apr 2003 · 9 mos

  • Patent Drafting
  • Business Research

Education

Indian Institute of Management Bangalore

Master of Business Administration (MBA)

Jan 2003Jan 2005

The University of Chicago Booth School of Business

Master of Business Administration (M.B.A.) (Exchange Student) — Strategy & Finance

Jan 2004Jan 2004

Indian Institute of Technology, Kanpur

Bachelor of Technology (BTech) — Electrical and Electronics Engineering

Jan 1998Jan 2002

Seth Anandram Jaipuria School, Kanpur

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