Oct 2020 – May 2022 · 1 yr 7 mos

• As Vice President - Customer Success, I am looking after all the strategic accounts of Knowlarity, that give us 70% of the revenue.
• Taking care of these clients end to end - delivery, support, development, engagement, collection.
• Goal is to provide the best services to these customers, so that the NPS is > 60 and NRR is > 130%.

Oct 2017 – Sep 2020 · 2 yrs 11 mos

• Headed Enterprise Technology Solutions team @ Knowlarity. Driving delivery of complex cloud telephony solutions to our enterprise customers.
• Streamlined the complete delivery process
• Provided complex solutions to our customers
• Internal stakeholder management
• Escalations management
• Numerous product features launches, new solutions / use-cases defined
• Launched unlimited calling product, WebRTC calling, multiple integrations (Salesforce, Hubspot and many more)

Jan 2016 – Jan 2017 · 1 yr · Gurgaon, India

• Oye Truck: was one of the 3 co-founders of Oye Truck. We were solving the problem of demand supply gap in the trucking industry by aggregating intercity trucks over mobile app. The customer could book a required truck over the app and the fulfillment was done by the platform from a pool of available trucks.

Jan 2014 – Jan 2015 · 1 yr · Gurgaon

• I am working with various startups and SMEs as an independent consultant providing technical and strategic consulting.
• I have successfully implemented a VOIP and call tracking solution in a well reputed organization. The solution is a complete replacement of Vonage for Businesses (vocalocity) with advanced algorithms.
• www.LabForSure.com: LabForSure is a Healthcare logistics startup. I worked with the founders of the company from the first day. I was part of their day to day strategy and operations discussions. I was consulting them for defining and preparing their technical product vision and road map.
• www.KelltonTech.com: Kellton Tech is a BSE listed IT Services Company. I worked with Kellton and AEGON Life, one of the enterprise clients of Kellton Tech. I was responsible for the product understanding, integrations and solution architecture.
• www.IntellioCRM.com: IntellioCRM is a CRM development company for Real Estate industry. As an independent consultant, I acted as Operations Head of the organization for a year.
• Some of the technology that I worked on during this period were:
• Linux, PHP, Apache, Asterisk, MySQL, SQL, AWS, VOIP, CRMs like Sugar CRM, tools like JIRA.

Jul 2012 – Dec 2013 · 1 yr 5 mos · Gurgaon, India

• I headed the Enterprise Technology Solutions of Knowlarity Communication. I was responsible for the Enterprise pre-sales, post-sales, technical development, delivery, support and up-sale for the organization. My team was involved in understanding customer’s requirement, shaping their requirement in a technical solution, delivering the solution and customer engagement. The major activities involved discussing and providing customized solutions to enterprise businesses, defining customer delivery timelines and making sure the delivery activities, insuring customer engagement and resolving their ongoing issues.
• My team was instrumental in providing various kinds of Cloud Telephony and CRM integration solutions to many of our clients which provides them a good insight in their lead generation, conversion and other business processes.

Apr 2011 – Jun 2012 · 1 yr 2 mos · Delhi Area, India

• KnowledgeBrick is an Intellectual Property consultancy firm providing consultancy services in intellectual property related projects. We also provide content development solutions to different leading e-learning companies.

Jan 2009 – Jan 2010 · 1 yr · Mysuru Area, India

• Leading the technical developmental effort of dental X-Ray equipment and C-arm
• Leading the Application Development effort for the business
• Finding new business opportunities of Dental X-Ray in India

Jul 2005 – Jul 2009 · 4 yrs

• Led the technical effort for the development of X-Ray imaging devices
• Took the complete ownership of the system level development of these devices that include hardware, software and documentation
• Coordinated advanced engineering research with business leaders regarding significant technical issues, developments and break-through
• Developed sophisticated technical documents and data that will substantiate the value of assigned components and systems
• Worked with the global team involved in defining, designing, development and validation of X-Ray imaging devices such as Flat Panel Detectors and Computed Radiography Scanners
• Worked closely with global customers from their application definition to internal new product introduction, Managed up to million dollars projects – from customer demonstration to designing and customer training
• Supervised the manufacturing team for the manufacturing and incoming inspections of various components of the X-Ray imaging devices
• Provided technical support to product management, sales and service
• Provided technical leadership to assigned personnel in support of all technology developments regarding new components and assemblies

Jun 2002 – Jul 2005 · 3 yrs 1 mo · Bengaluru Area, India

• Edison Engineering Development Program (EEDP):
• EEDP is a Technical Leadership Program at General Electric, for selected fresh candidates, who undergo a 32-module course (4 hrs. lecture and 20 hrs. assignment per week) covering fundamentals in engineering, three rotational assignments in different labs and many leadership training.
• Studied the existing design of End Packing between the HP and LP chambers of turbines. Using six sigma tools, found a few critical factors effecting leakage (End Packing length and number of seals). Optimized the End packing Design for a particular Steam Turbine that reduced leakage by 50%.
• Set up a state-of-the-art digital radiography lab at GE Bangalore. Developed automated techniques to select Optimum Exposure Parameters (Tube potential, Focal Spot, Exposure time, Tube current, Number of frames and Required Magnification) incorporating scatter and beam hardening corrections for Industrial Digital Radiographic applications.
• Developed an algorithm to map a digital radiograph from gray scale to the thickness of the object. This provided the quantitative information about the thickness from a radiograph to the accuracy of 10%. Various models related to X-Ray generation, X-Ray interaction, scatter, beam hardening, and X-ray detection were developed and incorporated.