Sumesh R.

CEO

Malaysia24 yrs 10 mos experience

Highly Stable

Key Highlights

Over 20 years of leadership in diverse industries.
Expert in digital transformation and strategy execution.
Proven track record in customer experience enhancement.

Stackforce AI infers this person is a SaaS and logistics expert with a strong focus on digital transformation and customer experience.

Contact

sumesh.rahavendra@gmail.com LinkedIn

Skills

Core Skills

Customer ExperienceProduct Management

Other Skills

Account ManagementAsian MarketsBrand ManagementBusiness AnalysisBusiness DevelopmentBusiness StrategyCRMChange ManagementCross-functional Team LeadershipCustomer ServiceDigital MarketingDigital StrategyE-commerceGlobal E-commerceGlobal Product Management

About

I am a seasoned general manager and leader with over 20 years of experience in SaaS, e-commerce, logistics, and customer experience across 4 continents. Currently, I am the Chief Digital & Technology Officer and the Chief Strategy & Growth Officer at Pos Malaysia, a 200-year-old organization that I am re-inventing with the help of a super talented team. In my dual role, I lead the digital product management, technology, data, and program management functions, as well as the organizational strategy, transformation, culture, investments, and new initiatives. I pride myself on my ability to execute and deliver results, while building a collaborative and inclusive culture.

Experience

Jumpcloud

Chief Business Officer

Jun 2025 – Present · 9 mos · United States · Remote

Building a new foundation for modern, secure work that empowers teams and removes friction :)

Pos malaysia berhad

3 roles

Chief People & Culture Officer

Jan 2022 – Jan 2023 · 1 yr

Led the people and culture charter. Was an amazing and somewhat challenging role :)

Chief Digital & Technology Officer

Jan 2021 – Jan 2025 · 4 yrs

I have an amazing opportunity to lead the re-invention of a 200 year old organisation that is hugely respected and loved.
As part of this role, I lead:
Customer Experience
Product Management (Digital)
Technology (Engineering, Infrastructure, Security and Operations)
Data engineering and sciences
Tech program management

Customer ExperienceP&L ManagementGlobal Product ManagementLeadershipBusiness StrategyProduct Management

Chief Strategy and Growth Officer

Jan 2021 – Jan 2025 · 4 yrs

I wear a few hats at Pos Malaysia which is super exciting :)
In this role, I lead:
Org strategy and transformation
Cuture transformation
Investments / divestments
New initiatives (Incubating new businesses within the group)
Growth strategies

Freight tiger

SaaS: SVP - Sales, Operations and Customer Success

Jan 2020 – Jan 2021 · 1 yr · Bengaluru, Karnataka, India

Freight Tiger is a neutral freight network in India. It combines operational expertise with a digital platform (Enterprise SaaS) to enhance every step of the logistics process.

Swiggy

2 roles

CEO - Scootsy (a Swiggy company)

Jan 2018 – Jan 2020 · 2 yrs

Working with a great team to create magic in the food space.

VP Customer Experience

Jan 2018 – Jan 2020 · 2 yrs

Amazon

2 roles

General Manager, Germany and Spain

Jan 2017 – Jan 2018 · 1 yr · Luxembourg

Responsible for launching Amazon Flex in Germany and Spain. Once launched, worked as country GM for both markets including P&L ownership.

Head of Customer Experience, Europe

Jan 2016 – Jan 2017 · 1 yr · Luxembourg

Part of the Amazon Flex EU Leadership team.
Responsible for
▪ Customer (driver) experience
▪ Product management
▪ Pricing
▪ Customer support
▪ Customer communications

Mara group

Chief Operating Officer

Jan 2015 – Jan 2016 · 1 yr · United Arab Emirates

Mara Group is a rapidly growing African company.
Mara Xpress is a start-up that we put together in the last mile delivery space in the Middle East and Africa.
As COO, my role involved putting together the technology and operations in place to kick-start operations in the UAE. In less than a year, Mara Xpress gained significant market share and was established as a credible last mile player in the UAE.

Dhl

5 roles

Vice President Sales

Jan 2014 – Jan 2015 · 1 yr

Part of Africa Regional Management Board and DHL Global Sales Steering Board.
Responsible for
▪ Annual revenue responsibility of €xxx million
▪ Inside Sales, Field Sales and Key accounts across Africa - Over 20,000 customers
▪ Retail Sales channel with over 3,600 retail outlets and 50,000+ customers across Africa
▪ Business Development and commercial partnerships
▪ Pricing and Tender Management
▪ Product Management

Chief Marketing Officer

Jan 2011 – Jan 2015 · 4 yrs

Part of the Africa Regional Management Board and functional head of marketing responsible for:
▪ P&L and budget management
▪ Retail sales management
▪ Brand, advertising, PR and sponsorships
▪ Pricing and tender management
▪ Business development
▪ Internal and External communications
▪ Product management

Head of Global Sales Programs

Promoted

Jan 2009 – Jan 2011 · 2 yrs

Part of Global Sales Team with a focus on Asia Pacific. Led global sales and marketing programs including:
▪ Cross functional projects to improve commercial offerings
▪ Sales and marketing campaigns
▪ SME program
▪ Sales development activities
▪ Lead management and sales reviews

Global Sales Program Manager

Jan 2007 – Jan 2009 · 2 yrs

Part of the initial team that set up global sales team and responsible for:
▪ Commercial programs to improve trade flows on focus sectors
▪ Cross functional projects to improve core products
▪ Global marketing campaigns to drive sales
▪ Budget management and target profitability levels on key sectors
▪ Market insights and competition monitoring

Regional Sales Program Manager - Asia Pacific

Jan 2005 – Jan 2007 · 2 yrs

Part of the Asia Pacific sales management team responsible for:
▪ Strategic sales road map and blueprint
▪ Regional sales campaigns
▪ Sales reporting
▪ Regional sales development support
▪ Cross functional projects

Aiesec

Corporate Sales Manager

Jan 2004 – Jan 2005 · 1 yr · São Paulo, Brazil

Part of 6 member Senior Management team managing over 16 local offices responsible for:
▪ Key account management
▪ Sales programs including sales coaching and performance management
▪ External partnerships with key stakeholders
▪ Global quality assurance
▪ Representing AIESEC Brazil at global forums