Apr 2021 – Feb 2022 · 10 mos · Bengaluru, Karnataka, India

• ▪ Responsible for managing key programs in the ‘Platform Experience’ cluster, mainly related to Payments and compliance
• ▪ Identified key focus areas to reduce the customer service tickets per active user. Created and managed programs around the same.
• ▪ Improve customer experience for the ‘Payments’ module. Implement payment and KYC solutions with the right set of partners
• ▪ Manage product priorities and deliver them using the Agile methodologies.
• ▪ Mentored and coached the fellow program managers

Mar 2018 – Aug 2021 · 3 yrs 5 mos · Bengaluru Area, India

•  As the first member in the program management team, my role is to streamlines various processes and bring in the Agile way of software development.
•  Facilitate the engineering collaboration with the PM and Architecture team.
•  Created regular reports and dashboards to highlight the risks and dependencies among the cross-function teams to the leadership team.
•  Conducted daily stand-ups in two-week iterations, facilitated sprint reviews, retrospectives, and sprint planning
•  Continuous process improvement through retrospective of the programs
•  Developed and delivered training materials and workshops, building knowledge and skills to facilitate the Agile adoption
•  Created deployment checklists, deployment guide template for manual deployment activities and later worked with the team to create the Jenkins pipeline for deployment.
•  Identify the cost savings opportunities in the AWS infrastructure
•  Work with the DevOps team to set up the Jenkins pipeline for continuous integration and deployment (CICD) of the code.
•  Work with the QA team to increase the level of automated test suites for the web-based tools.

Jan 2017 – Mar 2018 · 1 yr 2 mos · Bengaluru, Karnataka, India

•  Sr. Program Manager -- Website Security Group
•  Responsible for handling two enterprise products for Symantec – Certificate Intelligence Centre (Website Security) and Code Signing (Application Security)
•  Manage schedules working closely with the Dev and QA counterparts, manage and track program risks, dependencies and coordinate with various teams for the release activities
•  Participated in Enterprise Agile transformation and coordinated Agile adoption for my two product teams
•  Developed and delivered training materials and workshops, building knowledge and skills to facilitate the Agile transformation
•  Maintain Audit and compliance requirements as per the company requirements

Nov 2015 – Dec 2016 · 1 yr 1 mo · Greater Hyderabad Area

• Currently working as a Program Manager with MSIT India. Part of the team PM implementing the new Learning and Management System in the HR domain.
• Responsible for capacity and scope planning
• Collaborate with different stakeholders including internal business teams, PMO and vendor teams
• Ensuring integration with upstream and downstream system
• Supervise the retirement of legacy applications
• Managing the project using Agile methodologies
• Certified Scrum master and Certified Product Owner certifications from Scrum Alliance

Aug 2013 – Nov 2015 · 2 yrs 3 mos · Mumbai Metropolitan Region

• Worked as a Product manager with ICICI Bank, handling product management and business analytics for www.icicibank.com
• Was a key member of the team responsible for the revamp of the website. Managed the product through concept, screen designs, development, test and product launch phases.
• Key responsibilities include
• 1. Drive overall product vision, strategy and requirements for ICICIBank.com. Achieving targets in terms of customer acquisition, channel usage and funnel optimization for key products
• 2. Engage with the marketing teams for the promotional activities regarding the launch of the website
• 3. Engage in research and other market intelligence related parameters like competition analysis, market potential
• 4. Improve the product proposition by analysing, conceptualizing and taking initiatives to improve customer experience using online metrics and competitive landscape
• 5. Develop digital marketing strategy and drive key programs like SEO, SEM, targeted campaigns and social media marketing.
• 6. Implemented new products and features for this purpose such as Google Analytics Premium with FedID integration to track end to end user behaviour and provide personalization on the basis.
• 7. Analyze web metrics from Google Analytics, Google Analytics Premium, Google Adwords and remodel digital marketing strategies
• 8. Use SEO to maintain top ranking of the bank’s assets and liabilities products on the Google SERPs and increase organic traffic to the website

Sep 2012 – Jun 2013 · 9 mos · Indore

Oct 2011 – Aug 2012 · 10 mos

•  Responsible for project management, onsite –offshore coordination, client engagement, requirement gathering and development of new business.
•  Suggested and implemented many service improvement plans based on the thorough analysis of the applications supported. This led to a reduction of up to 70% in number of incidents in certain applications and also resulted in additional revenue for Infosys by implementing these solutions.
•  Led and managed a project in U.K. pharmacy domain which helped customer post information more frequently to its 2000+ stores and increase revenue by a significant amount per year.
•  Managed a team of 10 software engineers present at offshore and onsite, ensured timely resolution of the incidents in more than 20 applications under support.
•  Performed RCA of the major issues and impact analysis of new requirements. Suggested improvement plans based on the analysis.
•  Liaised with clients and other third party vendor teams to pro actively discuss and resolve potential issues identified in the applications.
•  SPOC for customer queries and requirement identifications.
•  Well versed with Excel and Excel based modelling apart from IT Technologies such as .Net , SQL Server, Microsoft Dynamics AX (ERP) and CRM.

Sep 2009 – Sep 2011 · 2 yrs

Dec 2007 – Sep 2009 · 1 yr 9 mos

Oct 2005 – Dec 2007 · 2 yrs 2 mos