Dec 2025 – Present · 3 mos

Feb 2024 – Dec 2025 · 1 yr 10 mos

Sep 2022 – Feb 2024 · 1 yr 5 mos

• Create Enterprise-ready solutions using Cohesity Products & Services on DataProtection, SmartFiles, Backup as a Service, Data Management as a Service (DMaaS), Data Governance, Cloud, Platforms (OEM, Networking, Heterogeneous Cluster, Fault Tolerance, Licensing), and Cohesity Helios Platform.
• Design, implement & articulate Data Protection solutions both to customers, partners & internal stakeholders(pre and post sales).
• Work with the Product Management & Engineering to define new requirements and develop new On-Prem & SaaS services/solutions.
• Assist Sales to identify & win Strategic deals and manage accounts uptakes.
• Enable customers to integrate Cohesity products into their existing production environments.
• Provide expert Sales & Technical assistance by clearly articulating technology to both business and technical users.
• Solve business challenges through architecture, Manage RFI/RFP's, Vendor management, Requirements Analysis and Service Management
• Communicate Cohesity's roadmap and future direction to the customers that align with their business needs.
• Design and perform Proof of Concepts(POCs) to prove both the technology and the value Cohesity technology delivers.
• Provide technical expertise to the field teams and customers.
• Provide Competitive Intelligence to Sales, Marketing, Engineering & Product Management teams.
• Develop and deliver Product demonstrations, workshops, white papers & proposals.

Aug 2021 – Sep 2022 · 1 yr 1 mo

• Subject Matter Expert for Cloud Data Protection Solutions (In particular DMaaS, Cloud Archive, Cloud DR, Cloud Editions - AWS, Azure, GCP) and Hardware & Networking.
• Lead and deliver Knowledge training and Brown Bags for the Global Team.
• Interlock with Product Management, Research & Development, and Sustenance Engineering teams for Product improvements and define new requirements, and deliver solutions based on customer requirements
• Provide technical expertise and handling local and global escalations and filing defects.
• Write Knowledge-Base articles, review and feedback to the Technical Management Engineering team on publishing Solution Guides/Technical documentation.
• Collaborate with Technical Leads in the Team, Sales, Professional Services, Platinum Consulting for constant enhancement in the solution and support delivery.

Dec 2019 – Aug 2021 · 1 yr 8 mos

• Part of Technical escalations team working with Platinum/Premium Service Level Organizations.
• Troubleshooting kernel crash, performance issues. Decoding complex logs and core
• dumps to analyze and verify root cause of the issues.
• Troubleshooting Cohesity filesystem(snapfs) related issues.
• Handling team escalations, filing defects, filing enhancements and writing knowledge base articles.

Sep 2018 – Dec 2019 · 1 yr 3 mos

• Part of Support escalations team working on Cohesity Data Platform, Data Protection,
• backup, restore and file services.
• Cohesity platform deployment, install, upgrade and troubleshooting the platform, network, backup, storage related issues.
• In particular, working on integration with various backup scenarios and workflows
• (vSphere, Windows, Linux, Databases (MSSQL, Oracle), NAS, SMB, Pure Storage, NetApp,
• Nutanix Acropolis, Cisco Hyperflex).
• Troubleshooting DNS, NTP and AD related issues.
• Troubleshooting core services (Bridge, Magneto, Yoda, Gandalf, Icebox, Madrox,
• Apollo).
• Cohesity being a Hyperconverged infrastructure, troubleshooting metadata, replication factor
• issues (Node down / disk failure), chunks, bricks, blobs and replication scenarios.