Nov 2018 – Present · 7 yrs 4 mos · New Delhi Area, India

• Part of the 4-member management team responsible for planning and driving the growth of the core Exchange platform business, and for identifying the diversification business opportunities.
• Member of the Board of Directors at ICX since March 2023. ICX is a wholly owned subsidiary of Indian Energy Exchange
• Member of three key Board level committees at Indian Energy Exchange – Risk Assessment and Management Committee (RAMC), Market Surveillance Committee (MSC), Settlement Guarantee Fund (SGF) Management Committee, and each of three committees are headed by an Independent Director of the company’s Board of Directors.
• Lead the Product Management team to drive revenue growth for the Exchange platform through the launch of new Products, and through enhancement to the existing Products
• Lead the Market Operations team to manage all functions of the Exchange Platform (Registration, Bidding, Scheduling, and Clearing and Settlement), to ensure Regulatory and Process compliance, and to drive Customer Experience improvement
• Build a high-performance Market Operations and Product Management team
• Define and implement the Digital and Process Transformation initiatives for the Exchange platform, and for the internal business processes
• Build Analytics solutions to enable effective business decision making for the Market participants
• Lead the Software Development, Software Audit, Enterprise IT, and Production IT teams to launch customer experience transformation and business growth enabling technology solutions, and also to ensure High Availability, Security, and Scalability of our technology platform

Aug 2014 – Nov 2018 · 4 yrs 3 mos · Gurgaon, India

• Part of the 6-member core team (included the three co-founders) responsible for planning and driving the growth of the start-up.
• Build products for backend, supply chain, sellers, customer experience improvement and customer service operations
• Establish short and long term goals and strategies for product areas and maintain the roadmap
• Work closely with the founders and be the owner of products in backend, supply chain and customer experience improvement areas
• Work with business stakeholders including sales, marketing, catalog, finance, operations to address long and short term business objectives
• Monitor overall performance and key metrics for backend, supply chain and customer experience
• Initiate and prioritize projects within engineering team and report on progress and develop product launch and training plans
• Build a high performance Engineering, Product, and Operations organization

Aug 2009 – Aug 2014 · 5 yrs · Hyderabad Area, India

• Collaborate with business, technology and operation groups worldwide to implement organization wide process transformation, process automation and change management programs to enhance customer experience, drive revenue growth and improve operations efficiency.
• Identify process improvement opportunities and implement automated solutions and workflows to improve productivity, reduce cost and enhance the quality of selection that gets added to the Amazon’s online catalog
• Implement key retail business processes for setting up items in Amazon’s online catalog to support launch and expansion of business in new countries
• Hire and mentor new team members and manage large teams
• Define team's charter and present the plan to senior management

Apr 2008 – Jun 2009 · 1 yr 2 mos · Gurgaon Area, India

• Increase adoption of Microsoft products & solutions among eight enterprise accounts
• Manage relationships with CXOs and other key decision makers and assist them to align their IT strategy with their business strategy
• Drive customer and partner satisfaction by providing responsive service to customer issues and integrating partners into the sales process
• Drive effective account planning in alignment with revenue and strategic outcomes for business
• Ensure timely update of CRM tool with account activities, opportunities & contact details

Jan 2001 – Mar 2007 · 6 yrs 2 mos · Bhubaneshwar Area, India

• Manage development of multiple projects for key clients of Infosys and ensure on time and high quality delivery of the projects
• Manage coordination between offshore and onsite teams to ensure the smooth delivery of projects
• Lead the offshore team comprising of software engineers and programmer analysts
• Ensure that SLAs of the outsourcing contract are met for the outsourced projects
• Do effort estimation and respond to RFPs with proposals
• Ensure implementation of appropriate coding standards through regular reviews
• Hire and mentor software engineer trainees and lateral hires