Arun Kumar

Operations Associate

South Delhi, Delhi, India19 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in B2B operations management.
Expert in logistics and supply chain optimization.
Strong skills in customer service and issue resolution.

Stackforce AI infers this person is a logistics and operations management expert in the e-commerce sector.

Contact

Skills

Core Skills

Operations ManagementCustomer ServiceLogistics

Other Skills

3PLAnalysisB2B OperationsBusiness DevelopmentChange ManagementCoordinationCoordination with Sales TeamCourier Partner SynchronizationCustomer Complaint ResolutionCustomer Issue ResolutionDelivery MonitoringE-commerceFreightManagementMicrosoft Excel

About

Experienced Lead with a demonstrated history of working in the internet industry. Skilled in Operations Management, Analytical Skills, Freight, Microsoft Word, and Sales. Strong business development professional with a Master of Business Administration (MBA) focused in Operations Management

Experience

19 yrs 6 mos

Total Experience

9 yrs 9 mos

Average Tenure

13 yrs 11 mos

Current Experience

Flipkart

2 roles

Manager

Oct 2025 – Present · 8 mos

Assistant Manager

Jul 2012 – Oct 2025 · 13 yrs 3 mos

From April 2013 To Till Now B2B Operations
To make serviceability identification more live and transparent with logistics partners.
To educate sales and warehouse team for documents required to increase same day pickups.
 To Set the Process to resolved all the customer dependences issues with the help of B2B Sales Team
Providing all the solution to sales team regarding serviceability for B2B Orders
Achieving pickup on the same day with proper documents & Coordination with warehouse
 sharing the customer related issue with the sales team for proper solution
To sync with courier partners and B2B sales team in order to increase deliveries on time and customer experience.
 To ensure the proper information flow with respective courier partners.
 Ensuring 100% reconciliation of all B2B shipments and share it with accounts team.
 To ensure 100% same day pickups and arrange delivery on committed time for B2B Orders
 Achieved maximum deliveries
 Achieved timely delivery of all the B2B Shipments
 To ensure the closers of customer complaints within time line.
 To achieve 100% closure of customer ‘s alternate information complaints like – Alternate address, Wrong delivery issue,octroi etc. in 72-96 hrs.
 To ensure the reverts of courier needs for delivering shipment on time.
From July 2012 to April 2013 as Coordinator Customer Services
Co-ordinate from all the courier companies for timely delivery of orders
Generate daily dispatch report
Tracking of the orders
Resolve the late delivery issues with the help of Couriers and CS department
Look after proper and timely dispatch of orders
Look after the complaints of short damage shipments
Highlights:
 Involved in interacting with the courier Point of Contacts (POC’s) through phone calls.
 Held accountable for closing customer complaints within 48 hours.

B2B OperationsServiceability IdentificationCustomer Issue ResolutionCoordination with Sales TeamCourier Partner SynchronizationReconciliation of Shipments+2

Tci xps

Executive Operations

Nov 2006 – Jun 2012 · 5 yrs 7 mos · New Delhi Area, India

Administering The Overall Responsibilities Of Dispatching Time bond Deliveries Logistics/Supply Chain
Dispatching the shipment by Road / Air cargo all over India with proper Documents
Monitoring and controlling on time delivery to the customer across the India
Monitoring all undelivered consignment across the India should be updated with correct reason in software
Ensure that notices are issued to all undelivered consignments lying undelivered at branch due to customer problems for more then 15 days and thereafter follow the process of UCG
Dispatch The Route Vehicle and Loading In Proper Channels
Plane to Dispatch All Feeders on Scheduled Time
Prealert Message To the Destinations
Handling Incoming Load From All Over India and Arrange the Delivery
Coordinating the Vendors for Arranging the Vehicles.
Handling Customer Complaint and Resolve On Same Time
Stock Maintenance on Weekly Basis
Monitoring Branch Efficiency & Service Level of All Branches
Arranging the Time Sensitive Deliveries from Hub Directly
Responsible For All Deliveries Smoothly and on Time
To Attempt All the C/ment for Delivery And update in Online ERP Software
Developing and Controlling the Delivery BA’s
Taking Care Of Unclear C/ment Lying At Branches / Hubs
Coordinating with all regional heads for c/ment pickup & delivery
Handled Key Account Nokia, Tata Motors, Mahindra & Mahindra.