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Arun Kumar

Operations Associate

South Delhi, Delhi, India19 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in B2B operations management.
  • Expert in logistics and supply chain optimization.
  • Strong skills in customer service and issue resolution.
Stackforce AI infers this person is a logistics and operations management expert in the e-commerce sector.

Contact

Skills

Core Skills

Operations ManagementCustomer ServiceLogistics

Other Skills

3PLAnalysisB2B OperationsBusiness DevelopmentChange ManagementCoordinationCoordination with Sales TeamCourier Partner SynchronizationCustomer Complaint ResolutionCustomer Issue ResolutionDelivery MonitoringE-commerceFreightManagementMicrosoft Excel

About

Experienced Lead with a demonstrated history of working in the internet industry. Skilled in Operations Management, Analytical Skills, Freight, Microsoft Word, and Sales. Strong business development professional with a Master of Business Administration (MBA) focused in Operations Management

Experience

19 yrs 6 mos
Total Experience
9 yrs 9 mos
Average Tenure
13 yrs 11 mos
Current Experience

Flipkart

2 roles

Manager

Oct 2025Present · 8 mos

Assistant Manager

Jul 2012Oct 2025 · 13 yrs 3 mos

  • From April 2013 To Till Now B2B Operations
  • To make serviceability identification more live and transparent with logistics partners.
  • To educate sales and warehouse team for documents required to increase same day pickups.
  •  To Set the Process to resolved all the customer dependences issues with the help of B2B Sales Team
  • Providing all the solution to sales team regarding serviceability for B2B Orders
  • Achieving pickup on the same day with proper documents & Coordination with warehouse
  •  sharing the customer related issue with the sales team for proper solution
  • To sync with courier partners and B2B sales team in order to increase deliveries on time and customer experience.
  •  To ensure the proper information flow with respective courier partners.
  •  Ensuring 100% reconciliation of all B2B shipments and share it with accounts team.
  •  To ensure 100% same day pickups and arrange delivery on committed time for B2B Orders
  •  Achieved maximum deliveries
  •  Achieved timely delivery of all the B2B Shipments
  •  To ensure the closers of customer complaints within time line.
  •  To achieve 100% closure of customer ‘s alternate information complaints like – Alternate address, Wrong delivery issue,octroi etc. in 72-96 hrs.
  •  To ensure the reverts of courier needs for delivering shipment on time.
  • From July 2012 to April 2013 as Coordinator Customer Services
  • Co-ordinate from all the courier companies for timely delivery of orders
  • Generate daily dispatch report
  • Tracking of the orders
  • Resolve the late delivery issues with the help of Couriers and CS department
  • Look after proper and timely dispatch of orders
  • Look after the complaints of short damage shipments
  • Highlights:
  •  Involved in interacting with the courier Point of Contacts (POC’s) through phone calls.
  •  Held accountable for closing customer complaints within 48 hours.
B2B OperationsServiceability IdentificationCustomer Issue ResolutionCoordination with Sales TeamCourier Partner SynchronizationReconciliation of Shipments+2

Tci xps

Executive Operations

Nov 2006Jun 2012 · 5 yrs 7 mos · New Delhi Area, India

  • Administering The Overall Responsibilities Of Dispatching Time bond Deliveries Logistics/Supply Chain
  • Dispatching the shipment by Road / Air cargo all over India with proper Documents
  • Monitoring and controlling on time delivery to the customer across the India
  • Monitoring all undelivered consignment across the India should be updated with correct reason in software
  • Ensure that notices are issued to all undelivered consignments lying undelivered at branch due to customer problems for more then 15 days and thereafter follow the process of UCG
  • Dispatch The Route Vehicle and Loading In Proper Channels
  • Plane to Dispatch All Feeders on Scheduled Time
  • Prealert Message To the Destinations
  • Handling Incoming Load From All Over India and Arrange the Delivery
  • Coordinating the Vendors for Arranging the Vehicles.
  • Handling Customer Complaint and Resolve On Same Time
  • Stock Maintenance on Weekly Basis
  • Monitoring Branch Efficiency & Service Level of All Branches
  • Arranging the Time Sensitive Deliveries from Hub Directly
  • Responsible For All Deliveries Smoothly and on Time
  • To Attempt All the C/ment for Delivery And update in Online ERP Software
  • Developing and Controlling the Delivery BA’s
  • Taking Care Of Unclear C/ment Lying At Branches / Hubs
  • Coordinating with all regional heads for c/ment pickup & delivery
  • Handled Key Account Nokia, Tata Motors, Mahindra & Mahindra.
LogisticsSupply Chain ManagementCustomer Complaint ResolutionVendor CoordinationDelivery MonitoringOperations Management

Education

Sikkim Manipal University - Distance Education

Master of Business Administration (MBA) — Operations Management

Jan 2011Jan 2013

Choudhary Charan Singh University, Meerut

Bachelor of Arts (B.A.) — Economics

Jan 2002Jan 2005

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