Jan 2023 – Oct 2023 · 9 mos · Hyderabad, India · Hybrid

• 1. Provide support for Broadway's low latency distributed systems across FI asset class.
• 2. Act as the first point of contact for a wide range of client questions and technical issues. These include but are not limited to site wide service outages, pricing and order analysis, performance investigations and UI related queries.
• 3. Escalate issues to internal teams such as Networks or Development to ensure efficient resolution with minimal impact to the business. Where applicable, carried out testing of the fixes before promoting them to Production.
• 4. Upgrade various service components of clients to latest versions when applicable.
• 5. Automate things where possible to reduce manual effort.

Jul 2021 – Jan 2023 · 1 yr 6 mos · Hyderabad, Telangana, India

• 1. Support Trade operations during trading hours
• 2. Enhance the existing Systems, flows using any of the scripting tools or other automation techniques
• 3. Investigate issues irrespective of their nature. Ex: Debugging code
• 4. Build, enhance existing Python code
• 5. Train and lead team to consistent results

Sep 2019 – Oct 2020 · 1 yr 1 mo · Greater London, England, United Kingdom

• I've provided all services below to a well known bank through Evaan Limited
• 1. Supporting and maintaining FX / FI trading applications’ availability including their surrounding infrastructure
• 2. Troubleshooting trade, application, code, ECN, network, infrastructure and third party issues
• 3. Data cleansing, creation and training of Data models
• 4. Maintaining relationships with Trading and Sales teams
• 5. Carrying out DR tests, Proof of Concepts, Permits to Operate, Decommissioning of applications when needed
• 6. Automating manual procedures where possible using Python scripting. Example, Daily health checks
• 7. Using DevOps tools to configure and deploy code releases into Production
• 8. Assisting Dev / Testing teams build use cases and deployments in Pre-prod

Apr 2019 – Sep 2019 · 5 mos

• 1. I’ve supported and maintained application environments from FX Pricing applications perspective
• 2. Liaised with all teams involved to plan / implement periodic code releases
• 3. Investigated user/IT issues reported within SLA and kept users informed on investigations’ progress at all times.
• 4. Tracked code defects and assigned relevant action items to required teams for fixes.
• 5. Learnt applications’ functionality with minimal training and jumped straight onto issues just after a week of joining the team.

Jan 2013 – Jan 2019 · 6 yrs · London Area, United Kingdom

• 1. I've supported FX Pricing, Order Management systems, Client Static data, ECN, Market data providers and Trade input applications on FX side. Bloomberg, ION and quite a few other in-house applications on FI end.
• 2. Assisted business with any trade booking issues / queries or requests on any applications we support or ad-hoc work on Trading floor. Investigated any Production IT issues to resolution within SLA
• 3. Ensured all systems are healthy at all times
• 4. Developed/tweaked spreadsheets using VB code to enhance support procedures
• 5. Stayed on escalation duty overnight or weekends when required
• 6. Assisted offshore team where required
• 7. Scripted automations in Splunk or Shell/Batch scripting. I was the first to do Splunk POC at Lloyds
• 8. Managed team as a Deputy Manager (between Oct 2017 – May 2018)

Jan 2012 – Oct 2012 · 9 mos · Pilani, Rajasthan

• As a part of my research work at BITS Pilani, I was researching on the Electric vehicles market in India and how it can be improved so that we are ready for the future.