Apr 2024 – Jul 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

• 1. Conducted in-depth analysis of product features to enhance overall performance.
• 2. Automated daily and monthly analyses using Tableau dashboards and Redshift queries.
• 3. Orchestrated events for feature rollouts, leading PRD walkthroughs to track key metrics such as user engagement and order volume.
• 4. Identified optimization opportunities for app features through rigorous testing and analysis, collaborating closely with the product team for swift implementation.
• 5.Led the project for clickstream data migration from old to new architecture saving tech bandwidth ~10% for releasing any new feature

Aug 2023 – Apr 2024 · 8 mos · Noida, Uttar Pradesh, India · Hybrid

• 1. Responsible for setting up Looker dashboarding tool at organization level.
• 2. CASA Business Performance automated looker dashboard for complete insights on CASA book
• performance.
• 3. CASA­FD­WALLET Integrated TRV dashboard highlighting insights into Total Relationship Value of
• CASA customers across various products.
• 4. Created various data cubes for easy consumption of data for business analysts.
• 5. Setting up automated bank induced account closure process in bank for the first time.

Jul 2022 – Aug 2023 · 1 yr 1 mo · Gurugram, Haryana, India

• 1. Responsible for the adherence on operational metrics for 100+ team size, which includes Task Adherence,First Call TAT, Inbound Pick­Up etc.
• 2. Closely worked with product teams under the supply head in developing task engine flow and processes. Also worked actively to resolve the existing bugs in the product with existing developers and data engineers.Increasing the efficiency of every agent by 30%.
• 3. SPOC for our third­party calling service(Ameyo) and true caller services integrated with our calling services for any new requirements or modifications in the current process
• 4. Saved 750 man­hours monthly by executing end to end tracking of CRM payments.
• 5. Reduced leakages of ~1.3 crore rupees by setting a new Vahan Data check team.
• 6. Increased lead to delivery conversion by 10% introducing gamified incentive plan for the calling executives and team leads.
• 7. Increased system efficiency by introducing the strategy to build Auto assignment of inspectors on the
• inspections scheduled for future dates. Solving for the ~5% inspections, where inspectors were not assigned.

Jul 2021 – Jul 2022 · 1 yr · Gurugram, Haryana, India

• 1.Building key business & ops metrics for Supply closure from zero to track the business
• growth & making key decisions.
• 2. Building centralized setup for the supply team. Growth from 500-2500(5x)
• procurements per month.
• 3. Product strategy & process excellence - building scalable technology solutions to enable
• business growth. To bring changes in product(CRM) to increase the efficiency and
• streamline the process of supply.
• 4. Performance management for agents that included stack rankings, incentive structure, performance reviews, rewards & recognition. Single handedly built & executed this.
• 5. Migration to CRM payments- Movement from manual mails to automated mails for processing the
• payments. It took around 15 mins for every agent to write the manual mail, which is now system generated. Hence on an average saved around 625 hours monthly to increase the efficiency of the system.
• 6. Helping multiple stakeholders in Product & supply with all data related business
• decisions.

Mar 2019 – Feb 2020 · 11 mos · Gurugram, Haryana, India

• Aimed to create an integrated inter-city logistics web platform for all stakeholders
• Involved getting Shippers, Transporters, Brokers and Drivers, onboard on the platform to seamlessly collaborate, communicate, transact and get benefitted.
• Designing the process of identifying the possible revenue leakage in intercity logistics operations.
• Developing the optimization algorithm around location level data per truck trip
• GPS level Collection, aggregation, analysis to determine the best route for trucks
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns

May 2017 – Feb 2019 · 1 yr 9 mos · Gurugram

• Trading outright EUR/SS contracts directly (with max clip size of 50/50 respectively) for capturing directional moves, and Calendar spreads and butterfly trading strategies with a position limit of 200 to mitigate risk and capture speculative opportunities.
• Prepared Weekly and Monthly Themes meeting on Global Markets.
• Taking Long term trades by analyzing Global, Geopolitical and Fundamental themes of market and by Forecasting upcoming Macroeconomic numbers on leading soft-based data.
• Technical analysis by using different set of indicators across different time zones to find best entry and exit price by extracting data from Bloomberg and Reuters portal.
• Managed portfolio of different products across different asset classes viz. STIRs, Government bonds (US treasuries, EGB) and Volatility Index of Europe and US.
• Top trader across multi-faceted team of 80 professionals clocking a monthly profit of 2200 Euros.
• Achieved 65% hit rate by designing strategies like spreads, butterflies and synthetic spreads.
• Attained 70% correlation in predicting the prices after release of CPI, Non-Farm Eurozone data.