Poonam Goswami

CEO

Delhi, India7 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in managing teams and resolving disputes.
  • Proven track record in account management and data analysis.
  • Strong leadership skills demonstrated in team management.
Stackforce AI infers this person is a skilled professional in Fintech with expertise in dispute resolution and account management.

Contact

LinkedIn

Skills

Core Skills

People ManagementAccount Management

Other Skills

Dispute ResolutionData AnalysisProcess ImprovementAnalytical Skills

Experience

7 yrs 5 mos
Total Experience
4 yrs 2 mos
Average Tenure
5 yrs 11 mos
Current Experience

American express

3 roles

Team Leader

Jan 2023 – Present · 3 yrs 4 mos · Gurugram, Haryana, India

Team Lead

Promoted

Jun 2021 – Jan 2023 · 1 yr 7 mos · Gurugram, Haryana, India

  • Currently assisting a team of 15 to ensure zero bad demand and escalations. No financial impact to the team above $5000 in one year.
Dispute ResolutionPeople Management

Master dispute analyst

Aug 2012 – Aug 2013 · 1 yr · Gurugram, Haryana, India

  • Handling of US disputes for all card members and merchants across the country.
Account ManagementData Analysis

Ibm

Senior Technical Support Executive

Feb 2011 – Aug 2013 · 2 yrs 6 mos · Gurugram, Haryana, India

  • On call tech support for software and hardware issues.

Education

Vidya bhawan

Bachelor of Commerce - BCom — Accounting

Apr 2007 – Apr 2012

Vidya Bal Bhawan Public School - India

Bachelor of Commerce - BCom

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